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SHELLEY BELL Tucson, AZ *****

520-***-****

advzvg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

High-performing professional with extensive experience delivering high-impact work in the healthcare and client service industries. Adept at developing strong internal and external relationships for facilitating collaborative achievement of organizational goals. Confident and composed and able to handle multiple projects simultaneously with a high degree of accuracy for producing optimal results. Excels at identifying targeted needs and concerns to improve efficiency, engagement strategies, and overall service.

• Proficiency in Microsoft Office (365, Word, Outlook, Excel, PowerPoint, Publisher, Teams, OneNote) Adobe Acrobat Pro G-Suite SalesForce

• Highly focused and results-oriented in supporting complex, deadline-driven operations; strong analytical ability to prioritize in resolving issues and common goals.

• Consistency in written, verbal communications with strong editing, proofreading, data capturing skills within critical time-constraints.

• Well-versed in navigating healthcare insurance, healthcare financial systems and database operations.

• Strong interpersonal and active listening techniques for skillful negotiations in conflict management and persuasive communication for building lasting relationships.

• Flexible and resourceful with an innate researching ability for mastering new skills to get the job done.

EXPERIENCE

2015—Present SIERRA TUCSON Tucson, AZ

Patient Financial Counselor

• Manage in-house patient financial accounts; facilitate front-end revenue processes and final reconciliation operations.

• Assess financial in-house account challenges and identify key metrics for negotiating contractual agreements using active listening skills for successful communications and ultimate financial resolutions.

• Generate and update financial reports for daily financial meeting attendance with executive leadership and utilization management for highlighting identified financial barriers and insurance payer trends.

• Populate and update daily spreadsheet data for monthly revenue cycle management operations.

• Effectively identified and revised front-end operational deficiencies and implemented workflow improvements for increased efficiency by 40%. 2000—2015 HMS Remote

Quality Assurance Editor

• Performed qualitative analysis of reports for accuracy, internal consistency and correlation of recorded data; editing and proofing documentation completion as defined by industry standards.

• Reviewed, identified, and rectified inconsistencies for documentation requirements and accuracy of information.

1994—1995 ASOSA STAFFING SOLUTIONS Tucson, AZ

Account Manager

Managed a portfolio of business accounts for staffing needs within assigned territory and generated new sales contracts within potential client networks. References furnished upon request.

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