Professional Summary

Skills

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**** ******* *****, ***** ******, SC 29455 • 843-***-**** • advzve@r.postjobfree.com Seasoned Security Officer with 6 years experience in law enforcement and military industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Able to manage security risks with ease and use sound judgment to resolve problem situations quickly. Competent Security Officer with 6 years of experience in corporate scene. Able to remain on high alert at all times and maintain excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Dedicated Security Officer with 6 years area of expertise experience. Well-versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Astute and skilled at identifying potential risks and using common sense in high-stress situations.

Ambitious Security Manager delivering over 6 years of experience in roving control and entrance control. Keeps calm in stressful situations and when communicating with difficult individuals.

Focused on improving facility security through diligent approach and sense of personal responsibility. Diffused situations in calm and professional manner. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Seeking to apply 6 years of security- related experience to challenging new role.

Surveillance Communication skills

Work History

Weapons training

Crime prevention

Theft prevention training

Relationship building and management

Staff management

Military experience

Electronic surveillance

Safety and security

Firearms expert

Investigation documentation

Superior customer service

Security Officer, 03/2019 to 04/2019

Norred & Associates Inc. – Charleston, SC

Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.

Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Authorized entrance papers and granted or denied entrance to building. Conducted Time frame patrols of key areas to spot and control security concerns. Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Reported suspicious activities and persons to law enforcement. Monitored and authorized entrance and departure of several employees and visitors daily.

Security Manager, 06/2017 to 12/2017

Sunstates Security – Indianapolis, IN

Implemented security measures, which resulted in 40% decrease in incidents. Developed improved training methods with focus on public safety and officer awareness.

Oversaw team of up to 6 security officers and managed administrative duties, including scheduling and performance evaluations.

Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Assessed ongoing risk factors and suggested improvements to senior management. Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets. Supervised grounds, employee entrances and exits and security officers on duty. Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans. Kept team compliant with security protocols and appearance standards. Demonstrated commitment to public safety by patrolling events and well-populated establishments.

Trained 3 new security officers in 6 month period. Submitted documentation for weekly payroll, managed schedules and enforced policies. Recorded incident reports with detailed accounts of occurrences. Improved security awareness by holding workshops for up to 6 company employees. Investigated incidents and wrote reports.

Ensured excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.

Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.

Oversaw quality control implementations and reporting, working closely with contract representative.

Conducted drills to keep security staff on alert and proficient with established plans. Liaised with corporate headquarters to ensure compliance with manpower, travel, replacements and operational requirements.

Monitored property and investigated any areas of suspicion. Customer Service Representative, 03/2006 to 04/2016 HD Supply Inc. – Indianapolis, IN

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Consulted with outside parties to resolve discrepancies and create effective solutions. Responded to customer requests for products, services and company information. Communicated with vendors regarding back order availability, future inventory and special orders.

Leveraged sales expertise to promote products and capitalize on up sell opportunities. Answered customer telephone calls promptly and in appropriate manner. Answered constant flow of customer calls with up to 2 calls in queue per minute. Boosted sales revenue by skillfully promoting diverse Product or Service options. Provided primary customer support to internal and external customers in fast-paced environment.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Security Officer, 01/2004 to 01/2005

Securatex Security – Indianapolis, IN

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Monitored and authorized entrance and departure of several employees and visitors daily.

Conducted Time frame patrols of key areas to spot and control security concerns. Authorized entrance papers and granted or denied entrance to building. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Reported suspicious activities and persons to law enforcement. Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.

Monitored central alarm systems for fire, intrusion and duress alarms and responded to 2 emergencies weekly.

Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.

Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Expertly worked metal detector and wand equipment, scanning individuals quickly to keep lines continuously moving.

Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.

Secured 20 doors in office and main building.

Moved throughout facility and among customers to remain aware of any developing security situations, including theft and safety hazards. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Counter Sales, 04/2003 to 01/2004

Lutz Supply – Indianapolis, IN

Managed multiple tasks in high-volume environment. Addressed guest complaints and resolved issues to promote satisfaction. Processed customer orders and accurately entered into order system. Developed deep knowledge of customer businesses and relationship to company objectives.

Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.

Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.

Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 30% success rate.

Boosted sales numbers with proactive account servicing and diligent relationship- building.

Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.

Expanded customer base by identifying needs, developing solutions and delivering client-centered products.

HVAC Outside Sales, 07/2002 to 03/2003

Air Repair Hvac Inc. – Indianapolis, IN

Worked with residential & commercial customers to understand requirements and provide exceptional customer service.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Assembler, 05/2000 to 07/2001

United Technologies – Indianapolis, IN

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.

Inspected and tested components, assemblies and power tools for proper functionality. Completed durable assemblies and sub assemblies with hand and power tools such as variable speed screw driver and robotics.

Kept work areas clean by removing trash and debris and organized all tools in preparation for next shift.

Observed all safety policies and procedures

Dispatcher, 02/1996 to 02/2000

Irvin's Interstate Brick & Block Inc. – Indianapolis, IN Increased area coverage by 20% through effective scheduling and detailed location monitoring.

Closely monitored dispatch board to triage and prioritize over 30 daily calls. Directed all dispatching, routing and tracking of 16 fleet vehicles. Kept detailed track of all available field personnel and all in-progress and completed calls.

Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.

Directed investigations to verify and resolve customer or shipper complaints. Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Established long-term customer relationships through prompt and courteous service. HVAC Outside Salesman, 05/1986 to 02/1996

Barclay - Holland Heating & Air Conditioning Inc. – Indianapolis, IN Worked with residential & commercial customers to understand requirements and provide exceptional products and services.

Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Security Manager, 01/1984 to 05/1986

Scan Security – Indianapolis, IN

Supervised risk management, loss prevention and safety operations for 500,000 sq. ft. high rise facility to decrease incidents of theft, waste and abuse. Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Oversaw team of up to 6 security officers and managed administrative duties, including scheduling and performance evaluations.

Trained 3 new security officers in 6 month period. Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.

Developed improved training methods with focus on public safety and officer awareness.

Improved security awareness by holding workshops for up to 6 company employees. Submitted documentation for weekly payroll, managed schedules and enforced policies. Recorded incident reports with detailed accounts of occurrences. Demonstrated commitment to public safety by patrolling events and well-populated establishments.

Implemented security measures, which resulted in 40% decrease in incidents. Supervised grounds, employee entrances and exits and security officers on duty. Kept team compliant with security protocols and appearance standards. Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans. Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.

Assessed ongoing risk factors and suggested improvements to senior management. Conducted drills to keep security staff on alert and proficient with established plans. Liaised with corporate headquarters to ensure compliance with manpower, travel, replacements and operational requirements.

Investigated incidents and wrote reports.

Determined, rolled out and supervised all security protocols for organization. Ensured excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.

Monitored property and investigated any areas of suspicion. Oversaw quality control implementations and reporting, working closely with contract representative.

Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.

Security Supervisor, 01/1980 to 01/1984

Pinkerton Security – Indianapolis, IN

Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.

Led team of 6 guards in monitoring high volume of mall traffic during peak hours and days.

Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.

Demonstrated commitment to public safety by patrolling events and well-populated establishments.

Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.

Monitored property and investigated any areas of suspicion. Analyzed and investigated all incidents alongside functional management and security supervisors.

Developed improved training methods with focus on public safety and officer awareness.

Oversaw team of up to 6 security officers and managed administrative duties, including scheduling and performance evaluations.

Supervised grounds, employee entrances and exits and security officers on duty. Recorded incident reports with detailed accounts of occurrences. Warehouse Worker, 05/1979 to 08/1979

Blakely's Warehouse – Indianapolis, IN

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds. Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked.

Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals. Education

Accomplishments

Affiliations

Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Transferred inventory to and from target destinations using forklifts and other transportation vehicles.

Used forklifts and pallet jacks to relocate products. Checked packages and merchandise for damage and quickly notified vendors to request replacements.

Consistently lifted materials weighing as much as 50 pounds. Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time. Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Kept warehouse stations and equipment in good working order in line with OSHA requirements.

High School Diploma: 1980

Thomas Carr Howe Comm High School - Indianapolis, IN Continuing education in Math, English, Science, Spanish, Economics, and government. Accounting

Indiana Business College - Indianapolis, in

Successfully completed two-week security training program. Perfect attendance from Jan, 1984 to May, 1986.

Designed improved quality assurance processes and trained 6 staff members in the new system.

Supervised team of 6 staff members.

Certifications

Boating & Fishing

Member, Professional Heat pump Society, 1992.

Member, HVAC Contractors Association, 1988.

Member, K-9 Trainers Of Greater Indianapolis, 1981. Certified Protection Officer (CPO)

K-9 Trainer

Value Added Sales Training

Value Added Marketing Training

100% proficiency in phases 1,2,3, Basic Training

Expert Weapons Training and Firing Range

Enjoy boating and fishing as my favorite sports recreation.

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