Executive Assistant Customer Care

Patricia A Bays 714-***-****

***** ******* **** ***** **********@*********.***

Tustin, CA 92780

PROFESSIONAL EXPERIENCE

Chicos, FAS

Assistant Manager/Sales Lead (2017 – present)

Assisted with managing the sales team and store management for an exceptional client experience

Responsible for driving sales and the team’s performance through coaching, development and reinforcement of the company’s standards

Analyze sales reports on daily, weekly and monthly basis to ensure the store is on track to achieve and exceed quantitative and qualitative goals

Drive the company’s sales goals, KPI’s and team performance by coaching Chicos principles

Provided leadership and motivation to achieve the best of each employee

Responsible for supervising associates in sales, inventory, receipts, and reconciling cash transactions

Promotes customer service by ensuring associates are greeting and assisting customers with excellence

Performs basic operations activities including cash handling and reporting, process changes, merchandise handling, open and closing duties, scheduling, payroll

POS and front and in-store display

Support sales team and upper management

Led the store in–store sales, UPT and ADS

The LOFT

Sales Lead (2014-2017)

Partnered with the Store Manager to focus on creating an environment in which feedback is constant and the customer is always top priority

Team Management and drive for sales results was essential

Lead the store sales team in sales; training and hiring responsibilities

Worked with staff to ensure store was fully stocked and open ready

Handled all in store responsibilities for all aspects of customer care

Performed basic operations including opening and closing of store, inventory intake, damages and locates

Personal Trainer

January 2004 – 2018

Metamorphosis Personal Training – Tustin Ca

Built the business from 3 clients to 65 clients in three months’ time, all by marketing stay at home mom groups, speaking engagements at hospitals for nurses and woman’s clubs around the orange county area.

Designed specific nutritional guidelines for individuals either on individual basis or as a group Additionally designed varying different levels of workout programs for each individual.

Had groups of up to 8 clients per session, each tailored to their strength levels

Ran weight loss incentive programs for large groups of women, most of which met their goals

Had quarterly parties for the clients with individual awards, milestones and recognition

Calendared, organized and planned weekly workouts sometimes up to thirty clients a week

Taught the importance of healthy eating, and the practice of proper form and cardio to achieve minimum and maximum goals per individual

Executive Assistant

January 2012 – 2015

Low Cost Labs – Tustin, Ca

Developed and started a low cost laboratory business to assist individuals without insurance or high deductibles, to receive discount necessary lab work I grew the business from a revenue of $700 per month to over $20,000 a month in a year’s time.

Marketed thousands of medical facilities (doctors, nurses, PA and labs) through direct mailing and follow up visits and calls to promote our business

Worked directly with the patients to receive excellent customer care, help them find a facility to get their lab work done and receive payment for those services over the phone into our payment services program.

Retrieved and submitted the patient’s lab work in a timely manner to the ordering physician daily.

Maintained a large database, updated daily on existing and new clients as well as keeping accurate documentation on existing and new doctors

Researched and developed targets areas in states that permitted the service we offered and expanded into those regions quarterly

Met with consultants over the years to assist us with upcoming Obama care issues and to help change the direction of our business.

Executive Assistant to the CEO and President of Japan

January 1993 – 1999

Advantest America – San Jose, Ca (Semiconductor)

Accomplished daily the necessary EA requirements assigned with accuracy and detail. Some of those duties included calendaring, coordinating conferences calls and multiple attendee in house meetings, meeting minute transcription from audiotape and hand-written notes, travel (international included), employee fun, greeting of customer and hospitably for incoming Executives from Japan and other international countries for Board meetings.

Responsible for being the key point of contact for the company headquarters move from Chicago to Silicon Valley. Worked closely with furniture, developers, decorators, office equipment representatives and any other miscellaneous needs to complete the opening on time.

Facilitated the Grand Opening of the new company to the Silicon Valley with focus on the Japanese Senior Executive staff and American Executive staff to other Silicon Valley company’s executives.

Assisted Human Resources with direction and explanation on the policies and procedures of the company, both English and Japanese

Accompanied top Executives to various locations around the United States for support and trade show exhibits.

Executive Assistant to the Vice President

January 1989 to January 1993

Electroglas, Inc San Jose, California (Semiconductor)

Executive Assistant to the Vice President of Sales and International Sales. Maintained a very heavy calendar with extensive travel arrangements, both internationally and domestic

Handled Investor relationship calls, pamphlets to prospective investors, organized and facilitated quarterly meetings via conference calls and local and in-house Board of Directors

Handled all confidential material with complete discretion and professionalism

Responsible for off-site quarterly sales meetings with travel arrangements and transportation to and from the site for over 32 sales people worldwide

Organized and strategized with the Executives the plan and intent of the sales meetings, with recognition of employees, Time Management and Negotiation to Yes classes, trade show updates, dinners, entertainment, golf outings and lots of expense reports

Ran the Employee Program that involved quarterly meetings with catering for over 200 employees, blood drives and holiday parties

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