ANITA

HILL

advzub@r.postjobfree.com

407-***-****

Deland, FL 32724

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

PROFESSIONAL SUMMARY

Harper Hill & Associates - Insurance Agency

Owner/Manager of Operations

DeLand, FL • 08/2016 - Current

WORK HISTORY

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

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Approached potential clients by using direct marketing mailings and phone contacts.

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Established team priorities, maintained schedules and monitored performance.

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Obtained underwriting approval by completing

application for coverage.

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Created detailed reports for management to track

performance and sales.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Responded to customer calls swiftly to resolve issues and answer questions.

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Established performance goals for employees and

provided feedback on methods for reaching those

milestones.

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Developed and implemented marketing strategies to

boost sales and increase customer base.

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Identified potential risks in client businesses and recommended appropriate insurance coverage.

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• Used industry expertise, customer service skills and SKILLS

• Customer Experience

• Claims Reporting Systems

Corporate Social

Responsibility

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• Insurance Knowledge

University of Central Florida

Orlando, FL

Bachelor of Arts: Political

Science And Public

Administration

EDUCATION

LICENSES &

CERTIFICATIONS

Licensed Insurance Sales

440 license - Current

•

University High School, Official, Orange City, Fl - High School History and Teacher

Orange City, FL • 06/2013 - 08/2016

analytical nature to resolve customer concerns and promote loyalty.

• Utilized CRM software to manage client relationships. Set aggressive targets for employees to drive company success and strengthen motivation.

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Recruited, interviewed and hired employees and

implemented mentoring program to promote positive

feedback and engagement.

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Built relationships with clients using active listening and issue resolution to provide excellent service.

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Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

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Cross-sold insurance products to existing clients to reach sales targets.

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Developed and implemented behavior management plans to address student issues.

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Encouraged students to take active role in learning and academic success.

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Monitored student progress and provided feedback to both students and parents.

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Assisted in development of extracurricular activities and special events.

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Prepared various classroom activities and assessment methods to promote retention of study materials.

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Provided advice and guidance to students needing

morale-boosting and academic advising.

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Assessed and evaluated student performance through use of standardized testing.

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Participated in school district meetings and parent- teacher conferences to give insight into student progress and curriculum plans.

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Utilized data to inform instructional decisions and personalize learning.

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Created and maintained safe and orderly classroom

environment conducive to learning.

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Produced engaging lesson plans and activities to help students master learning objectives.

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Avid marathon runner and running coach.

AVID MARATHON RUNNER

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