ELIZABETH TORELL

201-***-**** advzu8@r.postjobfree.com

Energetic Client Service Representative with 20+ years of experience resolving complex client inquiries. Enthusiastic about building strong internal and external relationships, driving brand loyalty, and increasing customer engagement.

CLIENT SERVICE REPRESENTATIVE

Career Highlights

Selected from 12,000+ Office Administrators in both 2007 and 2009 to receive the Edward Jones Excellent Client Service Award and attend the Managing Partners’ Conference

Professional History

PORCELANOSA USA, Ramsey NJ 7/2018 -Present

Customer Service Representative

Respond to customer requests and questions regarding service, products, and account information.

Analyze and mitigate customer concerns using established procedures.

Access and/or update customer and transaction records.

Ensure order fulfillments and logistic concerns.

Coordinate with corporate customer service, and remedy overflow from retail/trade business units.

Clear daily open order reports for multiple locations to report to the General Manager.

Support corporate accounting department.

Perform clerical and administrative support duties, prepares, distribute reports, and maintain files.

JETLINE, INC., Kearny NJ 10/2016 - 7/2018

Purchasing, Receiving Agent

•Monitored inventory levels for top three multi-million-dollar nationwide locations.

•Reconciled purchase orders and invoices.

•Interacted with dozens of outside vendors daily and managed discrepancies.

•Coordinated vendors and customer attendance on all company events.

CORNERSTONE CHIROPRACTIC, Riverdale NJ 04/2015 - 09/2016

Patient Service

•Provided orientation to new patients, including treatments and procedures.

•Administered laser therapy, put patients on IDD Machine, and electrical stimulation machines.

•Provided direct support to Chiropractors, Physical Therapist and Massage therapists.

QUALITY OPTICAL / NJ REGIONAL EYECARE, INC., Ramsey NJ 05/2015 – Present

Customer Service

•Maintain stock in eyeglasses and visual display standards.

•Responsible for frame selection in purchase orders for store inventory.

•Assist optician with all patients and provide general excellent customer service.

•Run insurance coverage for patients and submission of eyeglass orders through insurance portal.

EDWARD JONES INVESTMENT CO.,

Executive Branch Office Administrator

Upper Montclair, NJ 1/2013– 10/2016

•Managed walk-in clients, prepared portfolio reports, and presentations for all appointments.

•Opened and maintained all client accounts and all aspects of their necessary objectives.

Towson, MD 8/2012 – 1/2013

•Direct liaison with all clients for financial advisor in an office consisting of approximately four hundred households and $80 million dollars in assets.

•Organized and assisted in hosting marketing events, luncheons, and seminars.

•Volunteered as a mentor to new associates and helped assist them in new position.

Ridgewood, NJ 06/2006 –8/2012

Responsible for all personal training and continuing education credits.

•Coordinated branch scheduling for financial advisor and for field training for the region.

•Logged security certificates, updated cost basis, annuity and insurance applications, account transfers, college plan accounts, maintaining estate accounts and all follow up involved and all banking needs.

•Responsible for all administrative, marketing, all branch operations and expense reports.

•Kept branch documents and operations up to date for compliance, auditory and SEC regulations for all branch audits.

ACA RECOVERY / NORMAN KALINA, ESQ. 6/04 – 6/2006

Administrative Assistant:

•Provided administrative duties for Ridgewood, NJ & Boca Raton, FL offices

•Trained all new employees on systems.

•Ensured contractual and payment obligations to office.

FLEET BANK, Ridgewood NJ 1/2002 – 6/2004

Customer Service/ Teller

•Assisted Branch Manager in opening / maintaining accounts.

•Monitored weekly drawer audits of tellers, traveler’s checks, and vault.

BROOKSTONE COMPANY, Multiple locations, NJ 02/96 – 1/2002

Assistant Store Manager

•Managed four high volume stores including Paramus Park, Garden State Plaza, Riverside Square Mall.

•Directed teams to achieve store sales goals and objectives as defined by corporate.

•Delegated and coordinated inventory restocking, floor moves and store inventories.

•Responsible for payroll policy, loss prevention and inventory reconciliation.

•Recruited, trained, created shift schedules for all FT, PT, and seasonal staff.

•Managed 15-35 employees on daily basis.

Education / Skills

• SUNY, Oswego, NY

Psychology

• MS Suite, MAS200 /SAGE ERP, Outlook, SAP, Wareflow WMS, Chiro-Touch Data

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