Computer Consultant Support Specialist
Resume:
Marc K. Sperry
Clinton Township, MI 48038
1
My career goal is to secure a challenging position in the computer information management industry that will provide the opportunity to advance.
Work History
Sperry Ballistics, LLC
Warren, MI
Self-Proprietor July 2020 - Present
Responsible for all business activities as a federally licensed small arms ammunition manufacture. My duties include but not limited to; develop process for manufacturing and quality control, shipping/receiving, inventory control, machine tooling setup and on multiple automated Dillon and Ammoload machines for multiple caliber configurations, internet sales, research and development, team member onboarding, Cultivate new business. Supply and support our distributors, and field any issues. Trinity Health System Office
Livonia, MI
Software Distribution Packaging Analyst January 2015 – July 2020 Working remotely with other team members to develop and deploy automated software installations to over one hundred thousand managed workstations across the national network using both Novell Zenworks for Desktops, and Microsoft SCCM. My responsibilities focused on client request for new software deployments, as well to upgrade existing application installations. I worked with local IT to coordinate client needs. Developed and tested application installs using VMWare Workstation to determine the most efficient process to automate the installation, whether it using the vendor install silently, or creating an MSI using Admin Studio by Flexera, or developing installation scripts as required. Developed the testing environments and processes used by team members today. Provide as a resource for application installations for large system projects. Assisted other healthcare systems that were acquired by Trinity to migrate their desktop infrastructure into the Trinity Health domain. Served in rotation with team members as on call second level support after business hours. I also assisted in other support roles as needed.
St. Joseph Mercy Oakland
Pontiac, MI
Senior Desktop and Network Systems Specialist March 2000 - January 2015 Employed at Trinity Information Systems. I support the Hospital’s LAN environment consisting of over 30 server and 2500 client nodes in a multi-platform environment. My duties include Application repackaging for desktop deployment via Admin Studio, Novell ZCM and ZenWorks, Develop VMware Workstation images for application development and research user issues. Implementation of Novell and Windows servers in physical and virtual environments. Utilizing VBScript, ZCM, and Zenworks for desktops to deliver workstation images, policies, and applications. Service and support several critical systems that include but not limited to Electronic Medical Records, Payroll systems, Omni, Pathways, Patient Link Up Enterprise (PLUE) and Electronic Medical Record. I support multiple applications including Outlook, GroupWise, SQL Server, Office Professional, and many other proprietary applications. Administrate and investigate issues with Active Directory Group Policies. Provide on-call support after hours. Implement network printing via Netware NDPS Manager and IPrint. Manage projects implementing new systems as required. Develop technical standards and documentation. I serve as an escalation support to client needs, and work with outside vendors to find solutions to client issues. I maintain current project plans as set by Trinity and Hospital needs. I also develop and test new technologies as required.
Marc K. Sperry
16908 Kingsbrooke Dr
Clinton Township, MI 48038
2
CDI Professional Services
Troy, MI
NT 4.0 Administrator September 1999 – January 2000 On assignment to the Third Circuit Court in Detroit to develop and support an NT environment utilizing Ethernet, TCP/IP and IPX/SPX for applications used by the Friend of the Court, and to assist in administration of the primary Novell 5 network used by all the Courts. My responsibilities also include assisting in the Y2K standardization of all court workstations, develop a disaster recovery plan for all NT servers on the network, maintain backups, add user accounts, and create profiles as needed. CDI Professional Services
Troy, MI
Integration Systems Technician lvl2 January 1999 – September 1999 On contract to Comerica Auburn Hills Operation Center that develops, deploys, and supports all levels of the computer infrastructure. My responsibilities included but are not restricted to Document site needs for Year 2000 standardization. Develop and deploy Novell 4.x, NT 4.0 servers and Windows 95 and NT 4.0 Workstation systems to bank sites across the country. Setup and integrate software using Novell Zenworks and deliver the applications using Novell Application Launcher. Migrate data from old servers to new ones. Create workstation image and procedures to deploy new workstations on site. Knight Industries
Auburn Hills, MI
Network Systems Administrator May 1998 – December 1998 Employed to the company’s IS department that supports all levels of the computer infrastructure. My responsibilities include but are not restricted to administration and supporting a Novel 4.11, NT 4.0 server, 3Com, and Bay switches, CMD RAID 5, and fax server. Develop and deploy server and client upgrades. Setup and integrate a DHCP server for use with client Internet email and Web Browser. Create workstation image and procedures to deploy new workstations in the office. Support network printers, and setup new network printers as needed.
I.S.P. Consulting
Clinton Twp., MI
Micro Systems Analyst October 1997 – May 1998
On contract to Mercy Hospital Detroit to integrate and support PC related software and equipment in the hospital and off-site clinics. Responsible for receiving equipment, installing various hardware and software, which include Windows 3.1, 95, and Windows NT 4.0 Workstation on multi-platform systems using NetWare Directory Services, TCP/IP, Word Perfect 6.1, Lotus 123 rev 5, GroupWise, and Reflections. Troubleshoot hardware, software, printing, and connectivity problems fielded by helpdesk support via HEAT call tracking system, and work on special projects as required. D.P.M. Consulting
Troy, MI
System Integration Analyst April 1997 – October 1997 Consultant to Bach Group Inc. a vendor to Chrysler Corp. providing document imaging and storage solutions to local stamping plants and Chrysler Tech Center. Services provided include maintaining, NetWare 4.1 and NT 3.51 servers, hubs, routers, setup and configure NT 4.0 to be a web server, desktop applications Windows 3.x and Windows 95 client workstations, Office 97, also support Calcomp laser plot servers. Software planning and integration, Access 2.0-database management, and resolve customer issues at site.
Marc K. Sperry
16908 Kingsbrooke Dr
Clinton Township, MI 48038
3
D.P.M. Consulting
Troy, MI
NetWare Security Administrator September 1996 - April 1997 Contracted to St. John hospital administrating user accounts on multiple NetWare 3.x and 4.1 servers. Responsibilities include creating new user accounts access onto the network via CAI Links single signon program, which include other hospital applications. Develop automated processes to create new accounts using available utilities from Novel, MS-Mail, and Visual Basic. Resolve client problems accessing resources and coordinate special projects as necessary. Image Tech Corp. May 1996 - August 1996
Troy, MI
Lead Technical Support Specialist
Responsible for establishing a system to support the company’s value-added re-sellers with purchase ordering, billing, and technical support call tracking. I provide technical training at the vendor sites and perform product integration on location. I also functioned as administrator to the Novel 3.12, NT 3.5 file severs, and bulletin board system. Other duties include supervising and planning daily operations, repairing personal computer components, configuring the on-site hardware and software to simulate customer problems, research and purchase new equipment as needed, coordinate purchase orders and product creation, perform product assurance test on new product releases, and correspond to the India based programming team on test results.
Resources Solutions Group January 1996 - May 1996
Southfield, MI
Computer Consultant
Provided technical support to the Detroit Medical Center. Responsibilities included resolving computer workstation problems located in the Medical Center, as well as the Center’s area hospitals and health care clinics. Resolved user security issues and provided hardware/software solutions on several computing platforms, as well as address and solve user problems related to mainframe terminals, Windows 3.1, Microsoft Office Professional, Word Perfect 5.1, Telnet communications, HOWIE, A/S 400, RS 6000, UNIX, and other Medical Center proprietary systems. Performed occasional network administration functions using NetWare 4.1, monitor computer gateways, modem interfaces and data transfers. RGIS Inventory Specialists October. 1991 - January 1996 Rochester, MI 48307
PC Technical Support Specialist Level 2
Provided hardware and software solutions on Windows Workgroups 3.11, Microsoft Office Standard, Procomm for Windows, Iomega, Central Point Tape backup, McAfee Virus Scan, CompuServe, COBOL, and DOS applications. Provided technical support to users of laptop computers, portable computers, notebook computers, and personal computers. Coordinated the implementation of new software, workstations, and server installation. Configured Ethernet, NetBEUI, and TCP/IP protocols. Developed, tested, and produced customer specific system recovery programs. Provide training to new staff members and instructed new users in Microsoft applications. Documented customer solutions via Apriori on-line help system and provided minor hardware repair. Marc K. Sperry
16908 Kingsbrooke Dr
Clinton Township, MI 48038
4
Education
Microsoft September 2015
Novi, MI
SCCM Application development
Microsoft February 2012
Southfield, MI
Advanced AD Group Policies Administration
Microsoft November 2010
Grand Rapids, MI
App-V setup, development and troubleshooting.
Microsoft June 2010
Southfield, MI
2008 AD Group Policies Administration.
New Horizons Learning Center April 2010
Livonia, MI
8004 Novell ZCM 10 configuration.
VMWare January 2010
Livonia, MI
Required one-week training in Vsphere 4.1 to take VCP exam (VCP #75054) New Horizons Learning Center December 2009
Livonia, MI
6424 Fundamentals of Microsoft Server 2008 Active Directory Accresso Training June 2008
Livonia, MI
One-week on site focused training of Admin Studio 9.0 New Horizons Learning Center June 2007
Livonia, MI
One-week class of Microsoft Visual Basic Scripting New Horizons Learning Center February 2007
Troy, MI
One-week class of ZenWorks for Desktops 6.0
New Horizons Learning Center July 2006
Troy, MI
One-week class of Novell Advance Server 6.5
New Horizons Learning Center September 2003
Troy, MI
One-week class of ZenWorks for Desktops 4.0
Novell March 2001
Southfield, MI
Extensive training of Zenworks for desktops 3.2
New Horizons Learning Center October 1999
Livonia, MI
Microsoft NT4.0 Server Core technologies.1 of 6 core classes for MCSE. New Horizons Learning Center December 1995 - April 1996 Livonia, MI
Novel NetWare 4.1 administration. Certified CNA August 1996. References Available upon Request
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