Alicia Price

502-***-**** advzti@r.postjobfree.com Louisville, KY 40211

SUMMARY

Seasoned Manager with exemplary skills in customer service and Administration. Energetic professional with engaging personality and service-driven background. Trained in operations management and office management.

SKILLS

Sales Strategies

Policies and Procedures

Inventory Management

Focus and Follow-Through

Verbal and Written Communication

Understanding Customer Needs

Call Volume and Quality Metrics

Invoice Preparation and Processing

Courteous with Strong Service Mindset

Data Entry and Maintenance

Team-Oriented and Cooperative

Cultural Awareness and Sensitivity

Customer Data Confidentiality

Upbeat and Positive Personality

Policies and Procedures Adherence

Calm and Professional Under Pressure

Creative Problem Solving

Multitasking and Prioritization

Inter-Department Collaboration

Efficient and Detail-Oriented

Microsoft Office

Data Entry

Payment Processing

Order and Refund Processing

Customer Service Excellence

Teamwork and Collaboration

EXPERIENCE

Store Manager, Dollar Tree, October 2018-Current Louisville, KY

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Monitored employee performance and identified performance gaps for corrective action. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Preserved product quality by maintaining stockrooms and disposing of damaged items. Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Managed inventory tracking and physical inventory counts to minimize loss.

Store Manager, Dollar General Market, June 2007-August 2018 Louisville, KY

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Monitored employee performance and identified performance gaps for corrective action. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Updated and maintained store signage and displays.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Answered product questions with up-to-date knowledge of sales and promotions.

Managed inventory tracking and physical inventory counts to minimize loss.

Strengthened work flow productivity by hiring, managing and developing top talent.

Secretary, Dr. Bizer's Visionworks, June 2003-August 2007 Clarksville,In, KY

Coordinated communications, taking calls, responding to emails and interfacing with clients. Prepared and updated office equipment list.

Monitored office equipment and scheduled repairs.

Processed documents and materials for dissemination to appropriate parties.

Anticipated leadership needs by preparing or gathering records, reports and correspondence. Maintained organized filing system of paper and electronic documents.

Ordered office supplies to purchase items and maintain appropriate levels.

Set appointments for executives to support busy staff.

Managed multiple calendars and contacts using computer software.

EDUCATION AND TRAINING

Associate of Science Business Management, National College of Business And Tech-Lexington, Lexington KY July 2005

High School Diploma Valley High School, Louisville KY July 2000 3.6 GPA Graduated with Honors

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