Data Entry Service Representative
Resume:
Jaclyn Marlin
Floyds Knobs, IN *****
*********@*****.***
Seeking a fulfilling position in an industry that offers growth opportunities and allows me to utilize my skills and experience, while acquiring new ones.
• Data Entry/95 wpm + 10 key • Logistics • Telecommunications
• Patient/pharmacy advocate • Organizational Development • Patient scheduling
• Microsoft office skills • Claims processing • Patient registration Authorized to work in the US for any employer
Work Experience
Assistant Service Manager/Service Advisor
Jeff Wyler Automotive Family (Toyota) - Clarksville, IN September 2022 to Present
Automotive Service sales to customers looking to best maintain their Toyota's as well as other car brands. Educating customers on how to best maintain their vehicles for quality and safety on the road. Working with lube techs up to master technicians, parts departments, BDC scheduling, dispatchers, warranty
(where applicable), accounting, sales and fellow advisors as a well multi-functional team. Conducting follow-ups after service with each customer to ensure we covered every detail of safety, care and 5 star WylerWay service. Utilization of CDK software, ToyotaCare, Toyota Extracare, Cox Automotive, scheduling, quotes. Monitoring of metrics to stay on goals and monthly quotas. Automotive Service Advisor
Montgomery Automotive Group - Clarksville, IN
November 2021 to September 2022
Liaison between mechanics, parts dept, dealers and customers on recommended maintenance services on vehicles. Appointment scheduling, check-ins, maintenance recommendations. Educating customers about their vehicles, to best care for and keep them safe and on the road. Care and maintenance write- ups for internal used and new vehicles. Insurance and warranty claims. Repair schedules for customers as well as internal/external (when necessary, sending to body shops, glass repair, exhaust shops etc.) Utilizing ACS software, while providing the best and utmost professional customer service and support for Mitsubishi.
Quality Inspection Supervisor
MS Companies - New Albany, IN
August 2021 to November 2021
Manages and implements the quality assurance and control systems of the company to ensure the proper execution of products and customer satisfaction. Oversees teams of quality control inspectors and trains them on the latest product standards. Keeping work instructions from engineers up to date as well as completing daily audits. Submits timekeeping and paperwork for inspectors for payroll. Daily communication and updates with fellow supervisors. Data Transcriber
United States Census Bureau - Jeffersonville, IN
March 2020 to February 2021
Transcribing data from paper into Data Capture & Tracking software system for the purpose of collecting the most accurate information related to the count for the 2020 Census. Typing speed 95 WPM. Often praised for accuracy and chosen to do extra work.
Various Temporary Assignments
Modis Adecco - Louisville, KY
October 2019 to December 2019
When applying for jobs online I didn’t realize I was applying through temp services. They sent me on jobs however these have all turned out to be temporary assignments. Looking for something permanent. Liaison/Consultant
Partner First - Crestwood, KY
May 2019 to October 2019
Reaching out to Medicare patients with expressed interest in DNA Cancer Predisposition Screening tests, obtaining all correct demographic information along with personal/family history, maintaining HIPAA at all times. Patient Consults; walking patients through their DNA kits over the phone, giving instruction on paperwork as well as the mouth swab test. Speaking to Specialty Pharmacies regarding new patient requisitions, verifying all patient info collected “in field” is correct before sending to MD’s for approval signature. Putting DNA kits together for mailing out. Keeping track of numbers for analytics, color codes and notes into google sheets software.
Account Specialist
United Collection Bureau Inc. - Jeffersonville, IN December 2018 to May 2019
Calling customers on behalf of clients of Resurgent Capital Services via Bank of America, Citibank, Credit One, Capital One etc. for the purpose of collecting debts on defaulted payments. Account Manager II
McKesson - Louisville, KY
October 2018 to December 2018
Registered pharmacy technician duties getting discount prescriptions for clients with heart and diabetes issues. Commute from home was too far
Quality Assurance Inspector
Key Electronics, Inc. - Jeffersonville, IN
June 2018 to October 2018
Inspection of motherboards and their components for proper surface mount technology, hand placement and soldering. Utilization of equipment such as an X-Ray, Mantis, AOI, soldering iron and various hand- tools. Participating in the building, soldering and testing of the motherboards, including final assemblies. Roving inspections of all areas including the coating room to verify all processes are going correctly and to IPC-B Standards.
Pharmacy Technician in Retail
CVS Health - New Albany, IN
February 2018 to June 2018
Customer/Patient service in-store, drive thru and over the phone in regard to the dispensing of medications. Triage, Drop Off and Production, Dosage/vial counts of product(s) on shelves. Differentiating between regular meds, C2's and CIII - CV's. Data Entry of Insurance, running claims and strict adherence to HIPPA. Preparing medications for verification by the Pharmacist, while taking/triaging phone calls either myself/other techs, or to the Pharmacist when appropriate. Sending patients in-store to Pharmacist Consultation when appropriate.
Pharmacy Technician in Data Entry
PharMerica - Jeffersontown, KY
June 2017 to December 2017
Filling of prescriptions for most nursing homes in Kentucky and a few in Indiana. Triaging of electronic and telephone orders from MD's and nurses, as well as fielding phone calls to the appropriate depts. ie Pharmacists, Narc room, IV, billing, etc. as needed, keeping detailed records of each call. Entering electronic and telephone orders into AS400 DOS systems from Docutrack and Ezmar systems using correct sig and billing codes. Getting and keeping correct allergy lists of residents via communications with nurses and MD's. Alerting nurses and pharmacists of any drug allergy warnings and level 1 drug interactions submitting proper paperwork for each. Using SOP's in handling and entering new admits, re-admits, LOA's as well as STAT meds, backup pharmacies and entering narcotics. Filling and pressing of medication cards on the floor, using correct LOT and NDC codes. Proper dating, times and initials for pharmacist checks. Entering refills and refill requests in proper times. Pharmacy Lab Technician
Westmoreland Pharmacy + Compounding - New Albany, IN August 2016 to June 2017
Receiving orders from physicians for compounded medications through Pioneer Rx software, entering info into Compound Manager software, using algebraic and metric mathematics to determine the correct measurements of drug powders, liquids, creams and ointments; active as well as inactive ingredients for compounding of lotions, capsules, oral suspensions, chews, troches and suppositories. Keeping logs of calibration of scales, use of all controlled substances, refrigerator and freezer temps, clean room pressure and standard deviation math of capsule batches made. Labelling all medications with the proper LOT and BUD information. Teaching/Instructing visiting pharmacy students from Purdue and Sullivan on their rotations how to compound. Training/Instructing other pharmacy techs and/or pharmacists on compounding procedures in the lab. Proper disposal of expired stock medications. Placing orders to different companies of active and inactive ingredients as well as necessary lab equipment and tools. Utilizing Standard Operating Procedures. Strict adherence to HIPPA. Fulfillment Associate
Amazon - Jeffersonville, IN
July 2015 to January 2016
Overview: Fulfillment Associate. Pick/Stow/Receive/Pack/ICQA (Quality Assurance) The fulfillment of customer orders for shipping, from receiving to storing products in Inbound; Quality Assurance via Bin Counts; Picking customer orders and Packing for shipment in Outbound. Key Results: Contributed to team success of most units stowed (stored) in one week (3 million units as team whole). Top record also achieved on more units shipped in one week than FedEx did in the entire year of 1984 as a team whole, in the 1st week of December, 2015. Frequently, was personally called upon, to work and train in new areas of the warehouse. Met deadlines accuracy, in a fast-paced work environment.
Pharmacy Benefits Manager
OPTUM/United Healthcare - Jeffersonville, IN
July 2014 to June 2015
Overview: Pharmacy Benefits Management Agent. Called pharmacies for members under Medicare Part D, Cigna, and areas of Medicaid. Communication to pharmacies of correct adjudication codes. Assisting in resolving issues. Ran test claims, worked special projects as assigned by clients. Key Results: Resolved issues through collaboration, in adjudicating claims with invalid rejections. Supported patient well being, via communicating information appropriately. Utilized specific program/s as necessary to complete required tasks.
Hotel Front Desk GSR
Horseshoe Southern In - Elizabeth, IN
June 2013 to May 2014
Overview: Guest Services Representative. working with Casino Hosts, Housekeeping, Valet, Bell Services, Room Service, PBX Operators, Maintenance and Security Depts.. Making and/or modifying current and existing reservations using programs such as Outlook, Excel and Casino logistics program. Communications with Casino and Management updates. Key Results: Expedited Guest Check-In/Out processes, utilizing Logistics Management Systems. Attending to all guest needs, while working with all departments as listed above. Professional Actress
Self Own Business - Los Angeles, CA
August 2005 to December 2012
Overview: Held acting roles. Responsibilities included reporting to work ahead of call time, while reporting to hair, make-up, and wardrobe. Taking main direction from second Assistant director, as well as any additional direction given by producers and director. Position/s required self discipline and discretion in fulfilling the needs to each production, in accordance with the standard behaviors expected while working on a closed set.
Key Results: Acquired membership with Screen Actor's Guild (S.A.G.), as well as American Federation of Television and Radio Artists (A.F.T.R.A.) Accomplished working experience through working with many A-List actors, producers, and directors first hand. Obtained membership through Unions, as listed above. Server
Kingfish Restaurants Inc - Jeffersonville, IN
April 2003 to February 2004
Overview: held position of waitress, serving and meeting requests as required. Utilized acquired skills to ensure increased sales, increased add-ons, profits, and exceeded overall business sales and customer expectations.
Key Results:
Gained both professional and personal experience of working with the public. Achieved awards of sales contest, by providing superior customer service. Increased knowledge of communications, learned importance of product knowledge and working in a fast paced environment, while giving attention to detail in a timely fashion. Contributed as an individual, while also participating in a team environment. Provided additional assistance to new associates.
Medical Receptionist
Thomas E. Sonne, M.D - New Albany, IN
May 2000 to April 2003
Overview: Receptionist/Patient Service Representative. Filing of Insurance, patient medical files and histories, registration and scheduling patients, assigning rooms for seeing M.D. in an organized fashion. Follow up calls and contacts with patients. Accurate entry of patient and insurance information to database as required. Additional clerical duties included answering phones and ensuring postage needs were fulfilled. Communicator liaison between drug representatives and M.D. Key Results:
Meeting expectations of workload in a timely manner, while exceeding expectations, in providing excellent patient care.
Jr. Volunteer, ER
Floyd Memorial Hospital E.R - New Albany, IN
June 1998 to August 1998
Education
Bachelor's degree in Acting for Film and Television The New York Film Academy - Los Angeles, CA
2004 to 2005
Basic Undergraduate in Basic Undergraduate
University of Louisville - Louisville, KY
2001 to 2003
High School Diploma in Math, English, Science, History, Radio/TV, Government, Theatre
New Albany Senior High School - New Albany, IN
1998 to 2001
Associate's degree
Skills
• Typing (10+ years)
• Microsoft Office (10+ years)
• Phones (10+ years)
• Sales (10+ years)
• Compounding
• Pharmacy Tech
• IV
• Prior Authorization
• Quality Inspector
• Quality Assurance
• Quality Control
• Inspection
• Aerospace
• Call Center
• Customer Care
• Customer Service
• CSR
• Customer Support
• Case Management
• Computer Literacy (10+ years)
• Customer Relationship Management (10+ years)
• Telecommunication
• Laboratory Experience
• Surface Mount Technology
• Algebra
• Medical Records
• Computer Networking
• Calibration
• Transcription
• English
• Medical Receptionist
• HIPAA
• Triage
• Medical Terminology
• Medical Scheduling
• Medical Billing
• Medical Office Experience (3 years)
• Pharmacy Technician Experience (3 years)
• Data entry
• Basic math
• Guest Services
• Documentation review
• Manufacturing
• Warehouse experience
• Windows
• Financial services
• Infant care
• Anatomy knowledge
• Cold calling
• Direct sales
• Negotiation
• Adobe Acrobat
• Warehouse distribution
• Laboratory procedures
• Order entry
• Leadership
• Time management
• Mechanical knowledge
• Dispatching
• Calipers
• ISO 9001
• Coordinate measuring machine
• Root cause analysis
• Minitab
• Pharmaceutical sales
• Computer hardware
• Databases
• Presentation skills
• Management
• Upselling
• Digital marketing
• Growing experience
• Order fulfillment
• Analysis skills
• Microsoft Access
• Quality management
• Microsoft Excel
• Computer operation
• Microsoft Word
• Microsoft Powerpoint
• Shipping & receiving
• FDA regulations
• Retail sales
• Purchasing
• Inside sales
• Outbound sales
• Product demos
• Research
• Food service
• Supervising experience
• B2B sales
• Google Docs
• QA/QC
• Painting
• Communication skills
• Computer skills
• Salesforce
• Live chat
• Dealership experience
• Developmental disabilities experience
• Marketing (10+ years)
• Account Management
• Administrative Experience
• Technical Support
Certifications and Licenses
Marketing 1
May 2001 to Present
Certification in Marketing 1 from Prosser School of Technology in New Albany, IN Pharmacy Technician Certification
CPR Certification
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