Hr Generalist Call Center
Resume:
Jill Vilaseca
PAYROLL ADMINISTRATOR / HR Generalist
Norwalk, CA 90650
********@*****.***
Proactive Payroll and Human Resources Professional with applied experience in both fields. Excellent communication, time management, business accumen, knowldege and understanding of HR law, compliance, strategy and policy. Experience managing multi-company and multi-state, high-volume payroll operations. Ability to complete time sensitive tasks accurately and efficiently. Providing expertise to a position with long-term potential.
Authorized to work in the US for any employer
Work Experience
HR Payroll Administrator
Unical Aviation - Industry, CA
March 2022 to Present
Oversee all biweekly payroll processing for exempt/non exempt multi-state staff using UKG / Ultipro, enter and audit bonuses, earnings, deductions, benefit and status changes, audit timesheets, time-off requests, assist employees with payroll inquiries, coordinate with HR and Accounting teams to ensure accurate and timely payroll and reporting processes, process all special pays as needed, compliance with state and federal reporting, performing and assist with annual payroll and 401k audits, troubleshoot UKG system and other payroll issues.
HR Generalist
Adopt A Highway Maintenance Corporation - Costa Mesa, CA August 2021 to March 2022
Oversee HR operations including biweekly payroll processing for exempt and non-exempt staff using ADP, set up and maintenance of tax information for 23 states, administration and maintenance of all employee benefits, benefits billing reconciliation, entering new hire and termination information to ADP, process special pays, respond to outside agency correspondence regarding payroll, employment and tax jurisdiction matters, respond to employee relations issues and inquiries, investigation of employment claims, workers compensation claim administration, agency correspondence, and other related daily tasks and responsibilities as needed.
HR / Payroll Coordinator
Thai Union North America - El Segundo, CA
October 2017 to August 2021
Owns Chicken of the Sea & Chicken of the Sea Frozen Foods and is considered the world's largest producer of shelf-stable tuna products, with annual sales surpassing USD 3.7 billion (EUR 3.1 billion) Global and North American subsidiaries.
• Accurate reporting of changes in pay, payroll status, benefits, taxes, voluntary contributions, garnishments and other deductions, retroactive pay adjustments, new hires and terminations.
• Verify/edit/process payroll.
• Assist employees with payroll, benefits, new hire orientation, eligibility for benefits and claims procedures for new hires and employee open enrollment changes, verifies employee and dependent plan eligibility and accurate completion of enrollment forms; processes enrollments in coordination with plan broker.
• Establish and maintain payroll and benefits records and files; enters employee salary, deductions and tax information in the payroll system; records time off and leaves of absence and maintains files of current and previous employees.
• Establish and maintain all state and federal payroll tax related filings, including new state registrations with internal legal dept.
• Process annual 1095/1094, EEO-1 and ACA reporting.
• Process and enter wage garnishments; reviews, audits and corrects records, as necessary.
• Reconciliation and processing of benefits invoices and payments.
• Coordinate functions with VP of Human Resources, Benefits Coordinator and global HR team.
• Works closely with on-site CEO and department leadership including all other levels of staff and management.
• Assist in functions to develop HR best practices in conjunction with both the on-site and global HR teams.
• Provide on-board payroll and general operations training information to new staff members.
• Process month and quarter end reports to accounting, Controller, and global HR Staff.
• Processing annual company discretionary and non-discretionary bonus and salary increase plans.
• Large project contributions include creation of HR Process Manual and company-wide Employee Guidebook/Handbook.
• Training in previous company location with former Payroll Coordinator and HR Manager to process transitional terminations and issuing of all severance and relocation packages for relocation of corporate office in North America.
• Perform general accounting process including processing/reconciliation of medical benefit invoices and reporting/processing of expenses for VP of Human Resources.
• Maintain employee confidence and protect payroll operations by keeping all information confidential.
• Respond to employee questions and requests for information in timely and knowledgeable fashion.
• Maintain Fidelity Investments timekeeping system.
• Manage payroll processing for 300+ employees
• Process payrolls on both bi-weekly and semi-monthly basis and four separate entities.
• Calculate salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Fidelity Investments.
• Provide subject matter expertise to management and employees regarding payroll issues.
• Apply knowledge of HR regulations, employment law and tax code to keep operations in compliance. Payroll/Benefits Technician
Huntington Beach City School District - Huntington Beach, CA February 2017 to August 2017
• Payroll processing for 600+employees.
• Assist staff with benefits enrollment and as with questions pertaining to benefits.
• Process monthly benefit payments from retirees and COBRA recipients.
• Assist with time card reconciliation for hourly employees. HR Generalist - Payroll
J & H Asset Property Management Company - Yorba Linda, CA 2009 to 2017
One of the largest mobile home property management companies with subsidiaries in California, Nevada and Arizona.
• Process multi-state, high volume (500+) payroll - ADP Workforce Now.
• Workers compensation, employment & property/liability claims.
• Maintain confidential personnel information.
• Employee on-board training.
• Monthly/quarterly/annual audits.
• Responding to all agency notices/garnishment/employee claims.
• Represent employer in employment hearings.
• Investigate/resolve employee HR claims.
• Assist inter-department personnel, outside employees, property owners and outside contacts with payroll, employment and HR related issues.
Client Services Representative
ADP - Los Angeles, CA
2007 to 2009
Global business outsourcing services provider. ADP is one of the largest payroll outsourcing providers in the world.
• Assist Major Account Clients with complex troubleshooting of payroll, technical, accounting and tax related matters through the use of numerous technical and referral sources working within team call center environment.
• Troubleshoot special projects as needed that required more time to research/resolve, as needed. Education
Bachelor's Degree in Human Resource Management
Western Governors University - Salt Lake City, UT
2015 to 2019
Skills
• ADP Workforce Now & Fidelity Investments Applications/ Workforce Now, Microsoft Applications
• Comprehensive 401k, Payroll and Insurance Audits
• Process Solutions & Implementation
• On-board & Technical Training
• Benefits Administration & Enrollment
• Employment and Workers Compensation Claims Administration
• Employee Training & Development
• Employee Relations
• Project management, Internal and External Coordination of Processes
• Compliance requirements
• HRIS
• Human Resources Processes
• ACA, 1095 and EEO reporting
• Human Resource
• Adp Payroll
• ADP
• Payroll Tax
• Spanish
• Human Resources Management
• Employee Orientation
• Tax Experience
• Management
• Recruiting
Assessments
Human Resources Skills: Recruiting — Highly Proficient September 2019
Managing the candidate sourcing and selection process Full results: Highly Proficient
Human Resources Skills: Compensation & Benefits — Expert February 2020
Knowledge of compensation and benefits programs
Full results: Expert
Attention to Detail — Highly Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Written Communication — Highly Proficient
June 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Highly Proficient November 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Highly Proficient
HR: Compensation & Benefits — Expert
February 2020
Knowledge of compensation and benefits programs
Full results: Expert
Recruiting — Highly Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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