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Customer Support Service

Lynchburg, VA
March 18, 2023

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Tiffany Rosser

Danville, VA *****


Work Experience

Screener Temp Position

ResultsCX - Remote

September 2022 to December 2022

• Communicate with customers and collect information to set a data base

• Resolve any customer issues, questions, or concerns

• Medicare screener for Results cx requires knowledge about Medicare

• Provide excellent customer service

Debt Collector

PRA Group - Danville, VA

December 2021 to July 2022

• Negotiating settlements, payment plans, and options that best line up with individualistically expenses.

• Adhering all aspects of the Fair Debt Collection Practices Act, understanding the company's policies and line of action.

• Verifying customers address, phone numbers, and emails using account software.

• Consulting with customers by inbound and outbound calls in seeking out reasons for over due payments and finding the best resolutions to get their debts paid off.

• Obtaining and reviewing correspondences and documents.

• Notating information about the customers financial stature and intentions of collection efforts using collection software.

Subway Sandwich Artist/Cashier

Subway - Danville, VA

July 2019 to December 2020

• Expressing cheerful and positive attitudes while greeting customers and preparing their orders.

• Understanding the menu and being able to explain menu items/ prices accurately to the customers.

• Operate the cash register, recording orders, and collecting payments from the customers.

• Prepare fresh food properly according to company procedures in a timely manner.

• Cash in procedures as in counting all forms of money before clocking out time

• Checking products and preparing restocks throughout the day

• Maintaining a clean sanitized work space while preparing and serving food

• Cleaning all areas of the dining area and restrooms that consist of mopping, sweeping, swiping down tables, window cleaning, etc.

• Maintaining a professional appearance and grooming standards. Education

High school diploma or GED

George Washington High School - Danville, VA

April 2016 to May 2020


• Communications

• Teamwork

• Organizational Skills

• Customer Service

• Typing

• Retail Sales

• Negotiation

• Microsoft Word

• Cold Calling

• Finance

• Computer Skills

• Customer support (1 year)

• Cash Handling

• Food Preparation

• Custodial Experience

• Cashiering

• Inventory Control

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