Store Manager Customer Service
Resume:
Amy Vigars
Mesa, AZ
*********@*****.***
Objective
To obtain a position that will enable me to develop professionally, as well as utilize the skills I have obtained through my
education and previous work experience.
Employment History
Store Manager
December 2020- December 2022, Soft Surroundings Chandler, AZ.
Store Closed
Develop high performing team. Hire and staff. Visual Merchandising, shipment processing, sales and customer service. Manage/schedule catalog selling within store. Scheduling and payroll. Calendar planning. Build clientele. Clearance selling for 6 months and then store closing completed in only 3 weeks.
General Manager
September 2016- May 2019 ULTA Beauty Minot, ND. Build opening team and develop a high performing team that consistently delivers top line sales growth. Lead a 5 person management team and is accountable for all aspects of managing a single retail store inclusive of salon, skin and brown bar. Drove the business through a focus on performance ( sales, service, and expense control) people (recruit hire staff, training, development and process(SOP). Met and exceeded budgeted goals and maintained an excellent sales equation! Excellent track record in operational reporting and audit results. Use of task management tool as directed to prioritize and meet deadlines for visuals as well as LP and inventory control deadlines. Developed talent to internal promotions.
Store Manager
May 2015- Sept 2016 Lane Bryant Desert Ridge Phoenix, AZ
Analyze the business and create/communicate clear action plans to drive the results, build a team selling environment that delivers great guest experience. Ensure business driven in each daily segment of the day, teach product knowledge strategies, execute event planning, execute floorset changes, merchandise flow to floor standards, manage controllable expenses, maintain policies and procedures along with safety and security of store. Recruit hire staff and train the teams with the current selling and service model. Schedule properly. Support company initiatives.
Store Manager
August 2014- May 2015 Puma North America, Glendale, AZ
Store Closed
Recruit, hire, staff, training and coaching of associates and managers. Profit and Loss reporting, Merchandise processing, Visual Merchandising, Organization of the backroom and selling floor, Sales and Customer Service, Payroll and Scheduling. Managed team through the Probowl, and the Superbowl.
Store Manager
February 2012- August 2014 Soma/ Chico’s FAS, Chandler Fashion Square, Arrowhead Mall
recruit, hire, staff the store, train associates and new managers, spirit schedule, payroll, visual merchandising, merchandise processing, backroom organization, customer experience, sales, client lists, profit and loss reporting, balance sales equation, met sales expectations weekly, monthly.
Unassigned Manager
May 2011- January 2012 Old Navy, Phoenix Valley AZ
Sales, customer service, recruit hire and staff, event planning, visuals, opening/closing, freight management, business analysis.
Assistant Store Manager
February 2011- May 2011 Kohl’s, North Phoenix AZ
Responsibilities included 65% of the selling floor; ensuring credit card selling is happening, floor leadership, P and L statements, ensuring
diamond counts are correct, merchandise to floor for each department, sales, customer service.
Store Manager
February 2006 to January 2011 Bath and Body Works, Desert Ridge, The Summit at Scottsdale, Arizona Mills
Accountable to delivering sales plans through effective management/ delegation of store operational tasks/ Scheduling. Recruit hire develop
Inspire and retain talent. Retention award winner 2008. Coach and develop to maximize the potential of the teams. Set and reinforce clear
expectations. Build a team that works well together to have highly satisfied team and loyal customers through engagement, conversion, and
customer phone capture and credit card sign ups. Analyze CRM results and take action when needed. Operational Excellence.
Delia’s, Store Manager, Overland Park, KS May 2004 to February 2006
HERBERGERS, Area Manager, Stillwater MN August 2003 to May 2004
Eddie Bauer, Assistant Manager, Scottsdale AZ July 1998 to June 1999
American Eagle, Store Manager, (4 states, 7 locations) June 1996 to May 1997 - June 1997 to June 1998 - June 1999 to July 2003
Education
June 1991-December 1995, University of North Dakota, Grand Forks, ND. Major: Textile Science.
Swimming and Diving Conference Champ- 7 time ALL AMERICAN- College Record Setter
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