Customer Service Part Time

TAMMY PANEBIANCO

New Smyrna Beach Florida 315-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Self-motivated professional looking for opportunities to become a part of a team to help a company expand and improve itself in the Service Industry. Offering 12-year background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising team of 64 employees.

Business professional bringing 17 years of entrepreneurial experience that included all aspects of a business. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well versed in training, educating, motivating and supporting staff members. Determined Business Owner with commitment to excellence and more than 25 years of experience

SKILLS

Staff Management

Business Operations

Customer Relations

Negotiations

Employee Scheduling

Effective Leadership

Relationship Building

Scheduling

Employee Reviews

Inventory Management

WORK HISTORY

Restaurant Owner/ Operator, 4/2016 to Current

Self Employed- Baldwinsville, NY

Used marketing strategies to promote business increasing sales each year

Used data to evaluate and improve operations, target current business conditions and forecast needs

Created budgets based on costs and fees for effectively business operations including planning and administration, purchasing, and payroll

Set, applied and optimized internal policies to maintain efficiency and responsiveness to demands

Kept all building areas and equipment functional and well- organized to promote business performance and employee safety

Service Manager, 04/2004- 3/2016

Camping World RV- Syracuse, NY

Problem solved by assessing and creating plans based on customer needs

Oversaw implementation of Recall and Warranty campaigns

Handled over $300,000 a month in parts and service revenue

Reduced poor quality ratings by 76%

Trained and oversaw service professionals in standards, efficiency and conflict resolution for best-in-class customer service

Managed a team of 64 employees in Parts and Service processes in compliance with NY State

Created a positive working environment for employees

EDUCATION

Bryant and Stratton College, Getzville, NY

Business Administration and Management, 10/2001

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