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Customer Service Advisor

Location:
Johannesburg, Gauteng, South Africa
Salary:
25000
Posted:
March 18, 2023

Contact this candidate

Resume:

Curriculum Vitae of Jean-Pierre (JP) Schwarze

Personal Information

SURNAME:

Schwarze

FIRST NAMES:

Jean - Pierre

NICKNAME:

JP

POSTAL & RESIDENTIAL ADDRESS:

** ****** ******

Raceview

Alberton

1449

DATE OF BIRTH:

12 September 1986

MARITAL STATUS:

Married

HEALTH:

Good

DRIVERS LICENCE:

Code 8 (B)

CONTACT DETAILS:

072-***-****

advzrj@r.postjobfree.com

Secondary Education

LANGUAGES:

English & Afrikaans

READ & WRITE:

Good

SCHOOL QUALIFICATION:

Grade 11

English, Afrikaans, Technical drawing, Geography, History &

Travel & Tourism

TERTIARY EDUCATION:

Intec College - Grade 12 academic matric

English, Afrikaans, Geography, Biology, Mercantile Law &

Business economics.

COMPUTER LITERACY:

Windows 98-2007,vista and windows 7,10, MS word, excel, MS Outlook Express, Internet, Qsa & Sle

PowerPoint,, paint, pro, office 2003 - 2010

SAP business one, core suite designer, pastel business one

MS Dos capturing program, Ista diagnostics system, KSD, Autodata

Employment History

CURRENT EMPLOYER :

HFR Schaefer Vervoer

Blue line Auto & Trucks

Sunward park Boksburg Jhb

PERIOD:

July '22 – Present

POSITION HELD:

Costing Clerk & Service Advisor

JOB DESCRIPTION:

Booking in of company trucks & vehicles for repairs.

Opening of job cards with correct detailed information

Issuing stock on hand to the relevant job cards

Purchasing parts from suppliers against the truck or for stock

Creating purchase orders and liaising with suppliers

Daily GRV of purchased parts & attending to queries

Assisting with AOD collections from negligent drivers

Supervising the Panel shop together with the manager

Costing of Job cards for company vehicles, staff vehicles and all outsourced repaired vehicles

Creating reports for management on various issues faced with parts, faults and warranties

CONTACT PERSON:

Anru Du Toit –financial Manager

011*******

Gerrit Maritz – Business Manager

011*******

PREVIOUS EMPLOYER :

Martins Motor Sport

Selby Jhb

PERIOD:

May '16 – June ‘22

POSITION HELD:

Service Advisor / Workshop Manager & Diagnostic Technician

JOB DESCRIPTION:

Booking in of vehicles for repairs and maintenance,

Advising clients on repairs needed for their vehicles

Costing of parts and labour for each vehicle

Creating Quotations & Invoices For Clients

Managing Workshop and staff on work to be done

Calling existing clients and doing follow-ups on work done

Liaising with upset customers and lawyers

Liaising with insurances for warranty claims

Collection of outstanding money from clients

Arranging collection of vehicles and customers

Testing of vehicles done and problem vehicles

Calling for accounts to be paid at the end of the month

Creating ads for the company i.e. Promotions & vehicle sales

Selling of second hand vehicles to customers from customers

Created a new logo for the company

Occasional Mechanical hand to help with overflow of vehicles and diagnostics done for fault finding and fault clearing

011*******/8

CONTACT PERSON:

Joao Martins

082*******

Craig Martins

083*******

REASON FOR LEAVING:

Company is under financial strain

PREVIOUS & CURRENT EMPLOYER :

Machine Truck & Car

Alrode South

PERIOD:

August '13 – March ’16

POSITION HELD:

Service Advisor

JOB DESCRIPTION:

Booking in jobs and liaising with clients on work to be done

Advising clients on what would be best for the vehicle motors

Quotations for service and parts used to repair engines

Quotations for engineering work and labour costs

Ordering of spares and parts

Signing parts and spares in and allocating them to right jobs

Monitoring production and informing clients on status of production

Seeking new cliental and overseeing existing cliental

Daily planning of collection and delivery of clients motors

Helping in various departments to speed up production

CONTACT PERSON:

Joe Cardossa

(011-***-****

REASON FOR LEAVING:

Better working environment and opportunity offered by Martins Motor Sport.

PREVIOUS EMPLOYER:

R. T. T Logistics

Jet park

PERIOD:

02 Sept '06 - 15 Aug `10

POSITION HELD:

Dumps supervisor (IT dept.)

Junior IT technician

JOB DESCRIPTION:

Reroute stock on floor to correct customer

Correct system errors & codes

Process stock not captured, retrieve data from stiffy disc's

Liaise with customers & Capture data from deliveries (Dumps)

fix and retrieve data from clients pc`s and hard drives

basic technician work

currently training as a technician

fault detection on pc`s

reinstallation of windows and operating systems

logging into other pc`s to remote fix their problems

general system repairs & maintenance to client & in-house pc`s

REASON FOR LEAVING:

wanted to start my own business

REFERENCES:

Hennie v Niekerk-

083*******

PREVIOUS EMPLOYER:

Magna Industrial Hardware

Brackenhurst

Alberton

PERIOD:

Feb '06 - Sept '06

POSITION HELD:

Sales person & Power tool mechanic

JOB DESCRIPTION:

Basic floor sales & customer service

Ordering of parts & stock

Repair all makes of power tools

Quotes on repairs & customer queries

Stocktaking

REASON FOR LEAVING:

Better Opportunity

REFERENCES:

TYRONE -

company closed down

PREVIOUS EMPLOYER:

J & B Motors T/a Machine Truck & Car

Bosworth Street

Alrode South, Alberton

PERIOD:

2 years, 9 months

POSITION HELD:

Apprentice Diesel Mechanic

JOB DESCRIPTION:

Servicing of all makes of Mercedes Bens Trucks

Strip & assemble gearboxes

Engine assembly & basic truck repairs

REASON FOR LEAVING:

I was not offered my apprenticeship at J & B Motors after 2 years

which was negotiated at the time of my interview.

REFERENCES:

Darryll May

011*******

ABOUT MYSELF:

I am ambitious, hardworking, and trustworthy and I am always reliable.

I take my positions seriously, therefore, am able to achieve the most of my goals and targets and a quick learner.

I am a great team leader and always believe that there is no I in teamwork, I thrive under pressure and excel with in a challenging environment to better my ability to perform at my best of.



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