Customer Service Advisor
Resume:
Curriculum Vitae of Jean-Pierre (JP) Schwarze
Personal Information
SURNAME:
Schwarze
FIRST NAMES:
Jean - Pierre
NICKNAME:
JP
POSTAL & RESIDENTIAL ADDRESS:
Raceview
Alberton
1449
DATE OF BIRTH:
12 September 1986
MARITAL STATUS:
Married
HEALTH:
Good
DRIVERS LICENCE:
Code 8 (B)
CONTACT DETAILS:
**.******@*******.***
Secondary Education
LANGUAGES:
English & Afrikaans
READ & WRITE:
Good
SCHOOL QUALIFICATION:
Grade 11
English, Afrikaans, Technical drawing, Geography, History &
Travel & Tourism
TERTIARY EDUCATION:
Intec College - Grade 12 academic matric
English, Afrikaans, Geography, Biology, Mercantile Law &
Business economics.
COMPUTER LITERACY:
Windows 98-2007,vista and windows 7,10, MS word, excel, MS Outlook Express, Internet, Qsa & Sle
PowerPoint,, paint, pro, office 2003 - 2010
SAP business one, core suite designer, pastel business one
MS Dos capturing program, Ista diagnostics system, KSD, Autodata
Employment History
CURRENT EMPLOYER :
HFR Schaefer Vervoer
Blue line Auto & Trucks
Sunward park Boksburg Jhb
PERIOD:
July '22 – Present
POSITION HELD:
Costing Clerk & Service Advisor
JOB DESCRIPTION:
Booking in of company trucks & vehicles for repairs.
Opening of job cards with correct detailed information
Issuing stock on hand to the relevant job cards
Purchasing parts from suppliers against the truck or for stock
Creating purchase orders and liaising with suppliers
Daily GRV of purchased parts & attending to queries
Assisting with AOD collections from negligent drivers
Supervising the Panel shop together with the manager
Costing of Job cards for company vehicles, staff vehicles and all outsourced repaired vehicles
Creating reports for management on various issues faced with parts, faults and warranties
CONTACT PERSON:
Anru Du Toit –financial Manager
Gerrit Maritz – Business Manager
PREVIOUS EMPLOYER :
Martins Motor Sport
Selby Jhb
PERIOD:
May '16 – June ‘22
POSITION HELD:
Service Advisor / Workshop Manager & Diagnostic Technician
JOB DESCRIPTION:
Booking in of vehicles for repairs and maintenance,
Advising clients on repairs needed for their vehicles
Costing of parts and labour for each vehicle
Creating Quotations & Invoices For Clients
Managing Workshop and staff on work to be done
Calling existing clients and doing follow-ups on work done
Liaising with upset customers and lawyers
Liaising with insurances for warranty claims
Collection of outstanding money from clients
Arranging collection of vehicles and customers
Testing of vehicles done and problem vehicles
Calling for accounts to be paid at the end of the month
Creating ads for the company i.e. Promotions & vehicle sales
Selling of second hand vehicles to customers from customers
Created a new logo for the company
Occasional Mechanical hand to help with overflow of vehicles and diagnostics done for fault finding and fault clearing
CONTACT PERSON:
Joao Martins
Craig Martins
REASON FOR LEAVING:
Company is under financial strain
PREVIOUS & CURRENT EMPLOYER :
Machine Truck & Car
Alrode South
PERIOD:
August '13 – March ’16
POSITION HELD:
Service Advisor
JOB DESCRIPTION:
Booking in jobs and liaising with clients on work to be done
Advising clients on what would be best for the vehicle motors
Quotations for service and parts used to repair engines
Quotations for engineering work and labour costs
Ordering of spares and parts
Signing parts and spares in and allocating them to right jobs
Monitoring production and informing clients on status of production
Seeking new cliental and overseeing existing cliental
Daily planning of collection and delivery of clients motors
Helping in various departments to speed up production
CONTACT PERSON:
Joe Cardossa
REASON FOR LEAVING:
Better working environment and opportunity offered by Martins Motor Sport.
PREVIOUS EMPLOYER:
R. T. T Logistics
Jet park
PERIOD:
02 Sept '06 - 15 Aug `10
POSITION HELD:
Dumps supervisor (IT dept.)
Junior IT technician
JOB DESCRIPTION:
Reroute stock on floor to correct customer
Correct system errors & codes
Process stock not captured, retrieve data from stiffy disc's
Liaise with customers & Capture data from deliveries (Dumps)
fix and retrieve data from clients pc`s and hard drives
basic technician work
currently training as a technician
fault detection on pc`s
reinstallation of windows and operating systems
logging into other pc`s to remote fix their problems
general system repairs & maintenance to client & in-house pc`s
REASON FOR LEAVING:
wanted to start my own business
REFERENCES:
Hennie v Niekerk-
PREVIOUS EMPLOYER:
Magna Industrial Hardware
Brackenhurst
Alberton
PERIOD:
Feb '06 - Sept '06
POSITION HELD:
Sales person & Power tool mechanic
JOB DESCRIPTION:
Basic floor sales & customer service
Ordering of parts & stock
Repair all makes of power tools
Quotes on repairs & customer queries
Stocktaking
REASON FOR LEAVING:
Better Opportunity
REFERENCES:
TYRONE -
company closed down
PREVIOUS EMPLOYER:
J & B Motors T/a Machine Truck & Car
Bosworth Street
Alrode South, Alberton
PERIOD:
2 years, 9 months
POSITION HELD:
Apprentice Diesel Mechanic
JOB DESCRIPTION:
Servicing of all makes of Mercedes Bens Trucks
Strip & assemble gearboxes
Engine assembly & basic truck repairs
REASON FOR LEAVING:
I was not offered my apprenticeship at J & B Motors after 2 years
which was negotiated at the time of my interview.
REFERENCES:
Darryll May
ABOUT MYSELF:
I am ambitious, hardworking, and trustworthy and I am always reliable.
I take my positions seriously, therefore, am able to achieve the most of my goals and targets and a quick learner.
I am a great team leader and always believe that there is no I in teamwork, I thrive under pressure and excel with in a challenging environment to better my ability to perform at my best of.
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