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Auto Parts Customer Service

Location:
Rochester, NY
Posted:
March 18, 2023

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Resume:

DAVID S. GROSSMAN

Pittsford, NY *****

585-***-****

advzqr@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Dynamic, Personable, Sales Professional with Strong Communication Skills with a passion for Superior Customer

Service. Over 20 years as a Sales Professional in corporate environments. Well versed in Consultative Selling

and Salesforce. Have shown a high rate of success in developing and growing sales in B2B relationships while

leading a professional sales force.

PROFESSIONAL ACCOMPLISHMENTS

NAPA Genuine Parts Wholesale Territory Manager 2021-Present

Rochester, NY

Provider of Automotive hard parts and services to National, Regional and Local

accounts in the Greater Rochester area. Responsible for opening and growing

new and existing accounts throughout the territory of Fairport and Webster, NY.

ACCOMPLISHMENTS

2021 – Achieved 228% of quota and 230% of profit leading the division

2022 – Achieved 162% of quota and 161% of profit leading the division of 18 Sales Professionals

STENS COMPANY Territory Manager 2015-2020

Rochester, NY

Provider of OEM and Aftermarket parts to the OPE Industry throughout Western

and Central New York State. Responsible for growing $2+ Million Territory by

11-14% annually to Outdoor Power Equipment Shops, Industrial Accounts and Hardware/Rental Businesses.

ACCOMPLISHMENTS

Grew Territory 14% in 2019

Grew Territory 10% in 2018

Grew Territory 12% in 2017

Grew Territory 14% in 2016

Grew Territory 11% in 2015

ADVANCE AUTO PARTS Commercial Account Manager 2012 – 2014

Rochester, NY

Provider of automotive hard parts and services to National, Regional and Local

accounts in the Greater Rochester area. Responsible for opening and growing

new and existing accounts throughout the territory. Responsible for annual quota

of $6 Million.

ACCOMPLISHMENTS

Finished second in Regional Division in 2013 in Sales to Quota

Won 2nd quarter Regional Sales Contest

Made Presidents Club for 2012

Led Regional Division in 2012 in Sales to Quota

TIRE KINGDOM Business Development Manager 2009 - 2011

Jupiter, FL

Provider of automotive service and maintenance to fleet accounts in the Florida marketplace. Responsible for opening and servicing all new fleet accounts throughout Southern Florida territory.

RESPONSIBILITIES

Responsible for surpassing quotas for number of new accounts and dollar volumes.

Secured new business of repeat customers

Trained and mentored retail store managers and staff in the sales process

Provided customer service and support for new and existing customers

Provided support in store efforts for retail sales events

Negotiated special pricing and programs for customer base

VEHICARE LLC Director of Sales and Marketing 2006 – 2008

Charlotte, NC

Provider of truck maintenance and repair to large trucking fleets throughout the country. Facilities located in major cities throughout the US. Led sales force of 13 sales professionals, concentrating on obtaining new first service business and preventative maintenance. Responsible for managing, mentoring, training, and overall leadership of the sales force. Manage customer service department in expansion mode to focus on account retention and lead generation.

ACCOMPLISHMENTS

Promoted to Director of Sales and Marketing from National Account Manager

Responsible for annual quota of $30+ million

Increased new business sales $4.4 million in 2007

Revamped sales force and compensation plans to maximize end result

Motivated Sales Force by implementing quarterly as well as annual sales contests and promotions

Expanded customer service duties to shorten sales cycle

Expanded size and quality of customer service department

Created co-branded marketing strategies with business partners

Opened multiple national accounts throughout the country

Responsible for all third-party leasing company sales and billing

Implemented New Hire Sales training program to ensure consistency throughout the company

Member of management team that led company-wide initiatives

MONRO MUFFLER/BRAKE Sales Manager – Commercial and Fleet Accounts 1999 – 2006

Rochester, NY

Provider of automotive service and maintenance to commercial accounts and national leasing companies throughout the United States. Responsible for opening and servicing all National Accounts. Responsible for hiring, training and execution of sales force. Responsible for setting quotas and total success of division.

ACCOMPLISHMENTS

Grew Sales from $5.3 million to over $14 million

Implemented internal maintenance program at Headquarter Level for Enterprise Rent-A-Car while growing their business from $400k to over $3 million dollars as National Account Vendor

Opened local, regional and national accounts throughout 17 state territory

Implemented program for National Leasing companies - increased business from start-up to over $3 million dollars

Grew account base from 3,000 to 4,500 accounts on a national level

Exceeded sales quotas and expectations each year while lowering overall expenses

Developed and implemented Marketing Plans for customer base as well as tailored programs on an individual basis. Specific programs included sponsorship of training and marketing events, sporting events and tournaments.

Increased brand awareness through national programs and marketing campaigns

EDUCATION

State University of New York – Excelsior College

B.S. Degree – Business (May 1995)



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