Front Desk Data Entry
Resume:
COVER LETTER
Stephanie Bodish ***********@*****.***
TX.
77801
Dear Hiring Manager,
I'm applying for a Supervisor position or any position you are needing to fill at your company. Based on the posted
description, I'm confident that
I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview
at your earliest convenience.
Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Stephanie Bodish
Stephanie Bodish
500 Foch St. #12 +1-979-***-****
***********@*****.***
Objective:
I am a consistent, hardworking, highly motivated person. I enjoy
working with the public. I feel that I am a friendly, outgoing and
dependable person. I feel it is crucial to demonstrate the
importance of my job duties and expectations. I am looking to
improve my position in the work force, expand my knowledge and
skills. I am also looking to establish long term employment in a
friendly environment.
Academic
Details:
Blinn College
Nursing, 3.6, 2005
Blinn College
Business Managment, 3.9, 2003
Work
Experience:
Bill Britton construction:
Secretary/ make ready and paint crew
Nov. 2016- current
Role: Take all phone calls from customers and take very detailed notes and what they’re desiring. Talk to the other
team members and schedule the jobs and which crew is gonna be at which job. Come up with financials and try to
stay within budget. Handle any complaints as the customer may have. Keep constant open communication with
the rest of the team members. Go and check on jobs take material if needed as well as jobs out of Town. Do you
minor repairs tape and float and paint as well as deep clean and get ready for moving in. I fill in wherever I am
needed.
JNB Platinum Properties:
Janie Nash- Owner
Property Manager/ Make Ready Tech.
July 2019-Current
Role: Show properties, advertising available properties, write lease Agreements,
collect deposits and rent payments, manage properties where Needed,
maintenance orders, eviction. Clean and paint units for move in.
Publishers Incorporated:
Customer Service and Sales Advisor/ Office Manager, Nov 2002 Jan 2019
Role : Sales Advisor Duties: Maintained accurate and current
customer account data with manual forms processing and digital
information updates. Coordinated paperwork and payments for
new purchases. Accurately updated repeat customer sales.
Evaluated client information to explore issues develop potential
solutions, and maintain high-quality service. Achieved and
consistently exceeded revenue quota through product and service
promotion during routine sales calls. Respond to customer needs
utilizing competent customer service and problem-solving. Trained
and coached new employees on how to sales and acceptable
customer service. Write the company's sales pitch and rebuttals.
Office Manager duties: Oversee and interact with over 50
employees and make myself available to all of them. Made
schedules and completed payroll each week. Handled all credit
card and electronic payments as well as balance books accurately
for records and audits. Did all office paperwork including sales
forms to fax into the corporate office and also completed open and
close reports daily. Handled all customer questions or grievances in
an understanding and professional expression letting the client
know we wanted to solve the issue as promptly and efficiently as
possible. Keep all sales employees motivated and excited to do this
job. Offered daily bonuses and games to keep a fun and calm
working environment. Happy employees perform better. Always
have integrity and lead by example.
Hawthorne Suites:
Supervisor of Housekeeping and Supervisor of Front Desk, Feb
2013 - Jun 2017
Role : Supervisor of Housekeeping Duties:
Work directly with the Executive Housekeeper and all hotel
departments to ensure up to date room status and availability and
that all rooms are clean and in working order. Make myself
approachable and available for any questions or concerns from the
faculty. Order, stock, and keep an accurate continuous inventory of
staff and guest supplies. Complete open, lunch, and close reports
each day and deliver to the appropriate staff member. Assign
rooms and hand out keys to employees every morning and
document key return. Check rooms each day to make sure they are
properly cleaned and in working order. Detail clean during idle
time. Fill in wherever I am needed when the department is shorthanded. Use problem-solving skills to handle any
guest issues or complaints in a calm, respectful, and professional manner and reach a solution and report to
upper management.
Supervisor of Front Desk Duties: Greet every guest that comes
through the door whether they are checking in or are already in
the house. Make each guest feel welcomed and important.
Promptly check guests in on ONQ or other front desk software.
Always verify Identification and credit card and make sure there is
a credit card on file. Make sure the type of room and price are
correct as quoted when the room was reserved. Make sure all
guest accommodations are met after viewing the CRM report. Be
approachable to the guest to answer any questions they may have
and answer promptly and with the correct hotel policy. Throughout
the shift, maintain accurately and up to date paperwork including
guest list and room status. Stay in close contact with housekeeping
and maintenance departments. Input reservations and properly
handle cancellations according to the hotel policy. Oversee, train
and coach 7 to 10 employees and answer any questions they may
have and work through any concerns or issues that may arise.
Handle any guest concerns or complaints in a respectful,
professional, and understanding manner all while staying calm
which in turn keeps the guest calm and keeps the situation from
escalating. Let the guest know that their concern is legitimate and
you are doing everything you can to reach a solution and fix the
problem.
Field of
Interest
Hospitality Industry
Supervisor of Housekeeping
Supervisor of Front Desk
Front Desk Agent/ Guest Services/ Sales
Server
Make Ready
Skills:
Customer service/Guest Service/Sales
Hotel Management/Housekeeping Management/ Office
Management/ Quality Management/ Excellent Leadership Skills
and Problem Solving Skills
Hotel computer software, ONQ, QUORE, MICROSOFT Office, Word,
PowerPoint, and Quickbooks.
Verify and place orders, upsell, efficient server, organizational
skills, stocking
Front Desk and Office skills, cash handling, inventory control,
phone etiquette, multitasking, order supplies, and data entry
Cleaning thoroughly, tape and float, minor repairs, and painting as well as landscaping.
Strength:
Leadership
Dependable, Determined, Hard worker,
Detail-oriented, Quick Learner, Always go over and beyond what is
expected of me
People person, work well with others, live with integrity
Great communicator and listener,
Apply myself 110%, passionate about anything i do.
Open to constructive criticism, open
Hobbies:
Reading( knowledge is power),
Spending time with loved ones
Volunteering and teaching
Church
Outside activities and gardening
Planning Events
Reference:
Brian McMahon
Retired Army
Shannon Baron
Manager
Jc Penny’s Salon
Bill Britton
Owner
Britton Construction
Curtis Thompson
Owner
Barber Time
Susie Primus
Business Owner/ Previous Boss
S and S Signs
James Palmer
Palmer Landscaping and Maintenance
Owner
Belinda Gwin
Office manager
Twin City Mission
Adrian Robinson
Supervisor
Versacarry
Declaration
I hereby declare that all the details furnished above are true to the
best of my knowledge and belief.
Date : September 2, 2022
Place : Bryan, Texas
(Stephanie Bodish)
Contact this candidate