Customer Service Data Entry

CUSTOMER SERVICE

Highly motivated and quality-focused professional, offering extensive experience in establishing a company and directing all facets of business operations; including general management, sales expansion, account and financial analysis, and employee relations. Possess an impressive record of achievements within all aspects of customer service management. Demonstrate proven expertise in strategic planning, pull-through program development, sales and marketing, project management, and presentation development to improve work efficiencies and strengthen overall operations. Display commitment to train personnel on payroll management techniques and strategies to ensure maximum potential, achievement of corporate goals, and total customer satisfaction.

CORE COMPETENCIES

New Business Enhancement

Team Building and Leadership

Payroll Development

Contract Negotiation

Client Relations

Strategic Planning

Marketing and Sales Promotion

Conflict Resolution

PROFESSIONAL EXPERIENCE

CHOICE HOME WARRANTY – Somerset, NJ

Dispatch Nov 2016-Aug 2019

Dispatches service calls to authorized contractors by answering incoming calls and making outbound calls, interpreting contracts and taking the appropriate action.

Highlights

Dispatches work orders from the dispatch following established guidelines.

Answers inbound service and dispatch calls and provide the necessary follow up.

Makes outbound calls to locate authorized contractors.

Interpets contracts for callers.

Generates work orders using applicable software.

Customer Service June 2016-Nov 2016

Assist customers via inbound calls from in accordance with all Choice Home Warranty policies and procedures. Utilizing customer service skills to answer questions and take appropriate action relating to customer request/inquires.

Highlights:

Capturing information and entering data into computer in a timely manner.

Processing customer service delivery, including service initiation and general customer service throughout service/claim process.

Follow up with customers and contractors to ensure customer service issues are resolved.

Documenting disposition of calls through applicable database and reporting,

processing customer claims and follow up as needed to ensure claims are resolved timely

Y, A, & G INTERNATIONAL CATERERS – East Orange, NJ

Manager Nov 2009–May 2016

Assumed full accountability in completing opening and closing operational duties on a daily basis. Regularly checked and analyzed financial numbers while making the necessary changes. Took charge of food quality management and inventory controls. Confirmed the cleanliness and safety of all facilities, along with their good condition.

Highlights:

Drove efforts in serving fresh, appetizing, and properly prepared food and beverages to ensure business expansion and utmost customer satisfaction

Spearheaded and motivated all associates to achieve optimum kitchen operations by delivering bottom-line results

Cultivated close interaction with cooks to guarantee appropriate assembly of orders within specific timelines

Processed weekly payroll, garnishments, retroactive pay and terminations

Conducted thorough evaluation of payroll data

SECURITAS SECURITY SERVICES – Parsippany, NJ

Payroll Support Feb 2005–Nov 2009

Evaluated and administered multistate payroll, printing, and verification. Ensured the accuracy of federal, state, and local tax set-up; as well as performed necessary adjustments. Constructed Excel spreadsheets for large volumes of bonus payments and vacation payments.

Highlights:

Assessed and addressed issues found during the weekly processing; and conceptualized and executed effective resolutions to guarantee weekly payroll success

Extensively utilized PeopleSoft in performing employee data entry and processing directly into payroll system

Conducted thorough evaluation on payroll data received from the Time and Attendance front-end system

Delivered unsurpassed internal and external customer service with field offices and associates through quick responses on various payroll matters

Y, A, & G INTERNATIONAL CATERERS – East Orange, NJ

Assistant Manager Feb 2001–Feb 2005

Strategically developed and managed payroll on a weekly basis. Handled and coordinated overall garnishments, while also designing and presenting end-of-month and quarterly payroll reports. Organized weekly schedule for staff as well as with appointments for catering services.

EARLIER CAREER

CTI PROFESSIONALS – New York, NY

Payroll Clerk Jan 2000–Feb 2001

ACCOUNTTEMPS – Woodbridge, NJ

Payroll Clerk Jan 1999–Dec 1999

POMERANTZ STAFFING – Watchung, NJ

Payroll Clerk Jun 1996–Dec 1998

Distribution Center Aug 1995–May 1996

PROFESSIONAL DEVELOPMENT

Coursework in Business Administration Union County College, Cranford, NJ

Coursework in Business Administration Saint Augustine’s College, Raleigh, NC

ADP Tutorial Class: 2001

TECHNICAL SKILLS

Operating System

Windows

Hardware

IBM PC Compatibles, Gateway 2000, Compaq desktops, and Dell desktops and laptops

Software

Microsoft Office Suite, Microsoft Excel, PeopleSoft, ADP, Caldwell Spartian, TKR, GEAC

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