Machine Operator Customer Service

RIMAL PATEL

** ************ **. **** **, Shrewsbury, MA, 01545 508-***-**** *************@*****.***

Professional summary

Sales Manager with 6 years of experience in interpreting and analyzing customer’s needs for driving business solution to success. Proficient knowledge in Customer service, Inventory Management, handling sales team, analyzing business competition and its current business needs.

Education

sardar Patel university, Ahmedabad, India

Bachelor of Commerce(BCom)

Relevant Coursework – Accounting, Statistics, Taxation, Finance, Economics, Photoshop, Web design

Skills

Microsoft Application, Customer Service, Sales, Inventory Management, Multilingual

Professional experience

Patel Brother Inc. - Shrewsbury MA

Sales Manager 2011 – 2016

Join forces with different departments regularly to improve current processes or brainstorm new approaches to existing challenges.

Establishes and adjusts selling prices by monitoring cost, competition, and supply and demand.

Complete sales operational requirements by scheduling and assigning employees; following up on work results.

Maintained sales staff by recruiting, selecting, orienting and training employees.

Maintained sales staff job results by counseling and disciplining employees, planning, monitoring and appraising job results.

Contributes to team effort by accomplishing related results as needed.

Jeet Investment LLC. - Worcester MA 2014- 2016 full time and 2016 to 2021 part time

Sales assistant

Assess the strengths and weaknesses of the sales team and manage the sales program accordingly.

Maintains sales volume, product mix and selling price by keeping current with supply and demand trends, economic indicators and competitors.

Provide daily reports of sales success and communicate Voice of Customer input to the President.

Evaluate the risks related to requirements implementation and training saving the company's resources and present the data through PowerPoint, OpenOffice and other tools to satisfy client’s needs.

Manage obligations to supplier, customers and third party vendors.

Process bank deposits, reconcile financial statements, prepare invoices, reports on the status of accounts payable and receivable, update internal accounting databases and spreadsheets.

Provide efficient business and data solutions with minimal to no supervision within effective deadline

Laser Machine Operator/Assembler

IPG Photonics Corporation - Oxford, MA January 2015 to December 2021

• Inspect the Product thoroughly to different Machine, e.g. Microscope, Laser Diode, Bonder.

• Work Independent as well as Part of the team to resolve manufacturing lenses Issues.

• Test and measurement chemicals using assigned software and read chemical Graphs to understand the results.

• Read blueprints and understand the requirements of each Semiconductor core part.

• Build electronic assemblies and subassemblies for lasers.

• Communicate with Management on Daily basis for new products specifications and train new staff for future product preparations

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