Production Clerk Customer Service
Resume:
Susan Edwards
Bridgeport, NJ *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Production Clerk
Accredo Health Group / Express Scripts / Cigna - New Castle, DE August 2022 to Present
Sort pills into bulk quantities and operate machinery to print instructions for each medication. Package and label products for safe delivery while working with technology to efficiently get it out the door. Help where needed .
Public sector lockbox employee
Citi group - Newark, DE
November 2021 to June 2022
• Daily processing of passports including:
• validation of passports based off government guidelines
• scanning of documents
• working in a confidential areas and dealing with customers personal information
• batching of passports and sorting based off time frames Customer Service supervisor/manager
The Christmas tree shop - Wilmington, DE
June 2010 to October 2021
This position transitioned over the years as the company down sized of salaried managers. As a customer service supervisor I was responsible for the following:
• daily cash verification procedures including audits, pulls, and cash office duties
• schedule making based off of needs of the business
• seeing the promotions and rewards were offered via front end employees and executed on
• coaching and training based off employees execution
• assuring all customers received the best experience policy through cashier, front end, and sales associates daily
Hourly manager responsibilities:
• open and closing of store
• assuring all employees are executing on current daily tasks including fright flow, zone recovery, engaging customers, and any other duties assigned by store manager
• merchandising execution based off of company objectives
• seasonal positioning of merchandise throughout store Education
High school diploma
Mount Pleasant High School - Wilmington, DE
September 1992 to May 1996
Skills
• Shift Management
• Store Management Experience
• Cash Handling
• POS
• Merchandising
• Assistant Manager Experience
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