Customer Service Associate

LaDaeshia Branch

Durham, NC *****

984-***-**** (Cell)

***************@*****.***

Qualifications Summary

* ***** ******* ********** ********** in Retail and Fast Food Industries

** ***** ******er service experience with knowledge of medical terminology

Proficient user Microsoft Excel, Word and PowerPoint

Medication Administration Training

Safe Serve Certification

Pharmacy Technician Training

Medication Technician Certification

First Aid and CPR Certified

NCI Training

Education

Pace Academy Chapel Hill, NC High School Diploma -June 2008

Employment History

McDonalds

Chapel Hill, NC January 2012-Present Shift Manager

Performed a variety of tasks, which included planning for each shift, monitoring performance during the shift,

Take action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift.

Responsible for meeting targets during shifts and help assigned team meet goals.

Provided exceptional customer service and the attainment of agreed upon sales and profit goals while working within the framework of company values and policies.

Handle deposits

Executed Systems daily to insure a clean, organized restaurant.

Prepared and provided outstanding product and service.

Assisted in providing Team Members with the appropriate training to provide outstanding quality, friendliness and cleanliness.

Ensured every customer leaves happy and all complaints are resolved.

Maintained high standards of service throughout the operational day.

Arby's

Durham,NC January 2012-December 2014

Shift Manager

Provided exceptional customer service and the attainment of agreed upon sales and profit goals while working within the framework of company values and policies.

Executed Systems daily to insure a clean, organized restaurant.

Prepared and provided outstanding product and service.

Assisted in providing Team Members with the appropriate training to provide outstanding quality, friendliness and cleanliness.

Ensured every customer leaves happy and all complaints are resolved.

handled deposits

Maintained high standards of service throughout the operational day.

Operated in accordance with established performance, profits and operating standards as set out in the OSM.

Attain the restaurant’s Annual Operating Plan.

United Pharmacy Services

Durham, NC September 2008-August 2013

Pharmacy Technician

Counted out, package, process medication returns and prepare for delivery according to prescription orders following Long Term Care Pharmacy policies, regulations and procedures.

Prepacked bulk medicines, filled bottles with prescribed medications, and typed labels.

Maintained proper storage and security conditions for drugs.

Mixed pharmaceutical preparations, according to written prescriptions.

Completed daily medication packaging assignments.

Followed proper protocol and procedures to stage medications for delivery.

Ensured and maintained a safe and clean work environment

Complied with local, state, and federal laws, regulations, and policies

Herbert Way of Living

Durham, NC May 2008-July 2014

Medication Technician

Received telephone calls from doctors and nurses with questions concerning the client’s medication and possible side effects.

Accompanied clients to their doctor’s appointments.

Distributed medication to client’s at the designated time.

Informed the doctor and/or nurse of changes in the client’s behavior due to the medication they are taking.

Assisted the patients with their meals and their Activities of Daily Living.

Assisted the client’s when needed with Baths, and getting dressed for their day.

Big Lots

Durham, NC August 2008-December 2013

Customer Service Associate/ Cashier

Assisted customers with any questions they may have about the merchandise.

Balanced cash till twice a day.

Answered all customer service calls.

Stocked merchandise throughout the day when needed.

Monitored for theft of merchandise.

Oversaw cash receipts in operations, and reconciled and balanced cash drawers.

Prepared daily and nightly deposits and made sure they were deposited in the company’s account.

Maintained and balance store financial statements.

Completed daily operations paperwork, and created and monitored employee schedules from week to week.

Provided training to new managers and employees. Monitored and developed all training and development of staff.

*Reference Available Upon Request*

Contact this candidate