Service Agent Customer
Resume:
BETTY
MCDANIEL
**************@*****.***
Union City, GA 30291
Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Conflict de-escalation Complex problem-solving Multitasking CCTV monitoring Strong communication Visitor tracking Entrance monitoring Cultural awareness
PROFESSIONAL SUMMARY
DHL Supply Chain - Shipping and Receiving Clerk
6000 Union City • 01/2021 - Current
American Security - Security Officer
04/2020 - 10/2021
United DGS - Customer Service Agent
12/2018 - 04/2020
Wells Fargo - Account Resolution Specialist
12/2018 - 03/2020
WORK HISTORY
Received incoming shipments, compared contents against associated records and transmitted to proper department.
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• Reviewed order data to verify transactions and shipping dates. Orchestrated routing by producing accurate shipping documentation and package labels.
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Maintained accurate computer records of materials weights, bill amounts and identified variances.
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Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
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Verified orders by comparing names and quantity of items packaged with shipping documents.
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Conducted research to address shipping errors and packaging mistakes.
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Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
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Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
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• Investigated disturbances, alarms, and unusual activities Maintained detailed documentation, logged inspections, and incident reports
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• Operated radio or telephone equipment and console monitors. Helped passengers find designated locations for baggage checking and aircraft boarding
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Kept passengers moving smoothly by using PA system to announce arrivals and departures.
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SKILLS
• Teamwork and Cooperation
• Equipment Maintenance
• Data Documentation
• Shipment Tracking
• Contents Verification
• Invoice and Manifest Review
• Shipping and Receiving
South Shore
75 Jeffery • 06/1992
Diploma: Mathematics
EDUCATION
Envoy Air - Airport Services Agent
04/2014 - 03/2019
Exceeded performance and quality targets by skillfully managing calls with scripts and call control techniques
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Resolved client billing problems by collecting direct payments and setting up payment plans
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• Awarded certificate for excellent customer service skills. Kept passengers moving smoothly by using PA system to announce arrivals and departures
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Resolved customer concerns, including tracing lost, delayed and misdirected baggage
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• South shore High
• M
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