BETTY

MCDANIEL

advzpl@r.postjobfree.com

773-***-****

Union City, GA 30291

Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Conflict de-escalation Complex problem-solving Multitasking CCTV monitoring Strong communication Visitor tracking Entrance monitoring Cultural awareness

PROFESSIONAL SUMMARY

DHL Supply Chain - Shipping and Receiving Clerk

6000 Union City • 01/2021 - Current

American Security - Security Officer

04/2020 - 10/2021

United DGS - Customer Service Agent

12/2018 - 04/2020

Wells Fargo - Account Resolution Specialist

12/2018 - 03/2020

WORK HISTORY

Received incoming shipments, compared contents against associated records and transmitted to proper department.

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• Reviewed order data to verify transactions and shipping dates. Orchestrated routing by producing accurate shipping documentation and package labels.

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Maintained accurate computer records of materials weights, bill amounts and identified variances.

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Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

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Verified orders by comparing names and quantity of items packaged with shipping documents.

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Conducted research to address shipping errors and packaging mistakes.

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Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

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Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

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• Investigated disturbances, alarms, and unusual activities Maintained detailed documentation, logged inspections, and incident reports

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• Operated radio or telephone equipment and console monitors. Helped passengers find designated locations for baggage checking and aircraft boarding

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Kept passengers moving smoothly by using PA system to announce arrivals and departures.

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SKILLS

• Teamwork and Cooperation

• Equipment Maintenance

• Data Documentation

• Shipment Tracking

• Contents Verification

• Invoice and Manifest Review

• Shipping and Receiving

South Shore

75 Jeffery • 06/1992

Diploma: Mathematics

EDUCATION

Envoy Air - Airport Services Agent

04/2014 - 03/2019

Exceeded performance and quality targets by skillfully managing calls with scripts and call control techniques

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Resolved client billing problems by collecting direct payments and setting up payment plans

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• Awarded certificate for excellent customer service skills. Kept passengers moving smoothly by using PA system to announce arrivals and departures

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Resolved customer concerns, including tracing lost, delayed and misdirected baggage

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• South shore High

• M

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