Genny D. Garcia

Saint Cloud, FL

703-***-****

advzp7@r.postjobfree.com

OBJECTIVE

ACTIVE NACI CLEARANCE VIA GSA, SEC (granted in 2011), over 15 years of experience providing client-driven results in quality assurance, management, and administrative support. Three years of experience with Documentum (ECF) and Input Accel. Over 10 years of experience in Document Imaging, Document Preparation for imaging and Data entry for the Executive Office of Immigration Review (EOIR). Highly energetic and dynamic professional with the proven ability to identify, analyze, and provide high-end solutions.

EDUCATION

Strayer University College

Woodbridge, VA

1 years of coursework

Banner College Medical Billing and Coding Program

Arlington, VA

2006

SKILLS AND ABILITIES

Microsoft Office

Google Docs

Input Accel

Federal Government Contracting

Federal Government Compliance

Quality Assurance/Control

Document Imaging

Document Preparation

Data Entry

CASE and E-transcription

CHRONOLOGICAL WORK EXPERIENCE

PAE/AMENTUM-EOIR DOJ

Production Control Clerk-Team Lead

Falls church, VA

December 2014- February 2023

Responsible for processing all incoming Immigration Appeal transcripts.

Receive transcripts from different vendors.

Process transcripts by using E-trans and CASE.

Ability to verify Alien status, Appeal type and IJ decision.

Critical thinking and create memo for the judge to verify the transcripts.

Active listening to tapes or DAR issue in order to verify indiscernible notations from the vendors.

Ability to verify Appeal EOIR-26, EOIR-27, EOIR- 33.documents

Create bar code for the transcripts and ROP.

Able to work on variety of problem cases and other quality issues.

File ROP and transcript to the right location and Quality control checklist.

Ability to step in the supervisor tasks and assist the team when the supervisor is unavailable.

USIS/LABAT-EOIR DOJ

Word Processor-Mail room

Falls church, VA

June-2014 December-2014

Sort incoming mail for distribution according to destination and type, such as bills, payments and correspondence.

Distributes and collects mail from agency offices from delivery to mail room for processing.

Open envelopes by hand or machine before distribution to identify agency destination and-to stamp date and time of receipt.

Examine outgoing mail and packages for appearance,

Sealing envelopes, weighs outgoing mail and packages on scales; and determines correct postage based on weight and destination.

Applies proper postage to such mail by hand or by using a postage meter.

Maintain records on such matters as amounts of postage used and regular certified, registered and insured mail processes.

Operate photocopy equipment as required to handle print jobs being processed by the copy center.

Performs any combination of following and similar clerical duties requiring limited knowledge of systems or procedures.

USIS/LABAT-GSA

Task Supervisor

Washington, DC

December 2013 June 2014

Responsibilities include but are not limited to promoting quality assurance process implementation, overseeing team operations, and ensuring efficient critical information flow.

Provide continuous assessment of operational development, while furnishing oversight and guidance regarding effective policies, procedures, processes, and methodologies to optimize performance, efficiency, and production quality.

Identify and utilize talent among team members to leverage individual talents for group benefit.

Act as a liaison between clients when necessary to facilitate information flow and drive operational efficiency.

Resolving errors to optimize quality assurance and customer satisfaction while adhering to established standards.

Implement quality assurance standards and assure ongoing compliance with quality and requirements.

Putting document control systems into action, logging, tracking and maintaining transfer records.

Able to recognize problems, recommend solutions and put the solutions into action. LABAT/ANDERSON-GSA

Quality Control Specialist

Arlington, VA

December-2010 December-2013

Establish QC requirements and procedures according to governing specifications assure ongoing compliance with the requirements and Contract Tab Advisory Guide (CTAG).

Review federal government contract files, identify components of contract files and create document bar code separator sheets to prepare for the scanning process.

Support the Assembly task to ensure government contract case files are organized correctly and tagged with bar code separator sheets for scanning.

Analyze and evaluate case files for case litigation.

Organize documents and/or files.

Examines and reorganizes as necessary to prepare for generating and inserting barcode document separator sheets.

Select, create and input document batches for scanning.

Scan and review document before exporting to Electronic Case File (ECF).

Verify the documents have been correctly digitized by comparing hard copies to the batch of electronic images.

Reassemble and return completed documents.

LABAT/ANDERSON- EOIR DOJ

Legal assistant II

McLean, VA

August 2007 December 2010

Responsible for the certification of Records of Proceedings for the Board of Immigration Appeals, Department of Justice.

Determine if essential documents are missing and arrange in a predetermined order.

Create an index which corresponds with the documents in the Record of Proceedings.

Utilizing automated legal databases.

Perform a quality control check of the electronic version, sign and certify the index attesting to the correctness of the arranged documents.

Responsible to examine, review, and prepare legal documents by dates order. LABAT/ANDERSON- EOIR DOJ

Digital Imaging Technician

Mclean, VA

October-2005 August-2007

Responsible for scanning and creating an exact digital image of the records of proceeding (ROP's) for the Board of Immigration Appeals (BIA) Department of Justice.

Arranging and digitally processing the documents in the ROPs.

Responsible to examine, review, and prepare the legal document and return in order in to the ROP’s and deliver to the legal assistant to be certified. Landmark Honda

Receptionist/Cashier

Alexandria, VA

November 2004 October 2005

Responsible for correspondence and telephone call (incoming/outgoing).

Update customer's demographic information, made corrections and status.

Preparing Invoices, Collecting on unpaid Invoice.

Maintaining organized billing files

Assist clients with check in/check out vehicle, Parts order and customer issues. CompUSA Inc.

Corporate Business Coordinator

Alexandria, VA

November 1995- November 2004

Provided management, human resources, and administrative support to CompUSA headquarters.

Managed customer relationships to include invoice processing, client support; and order management Provided cash.

Management duties including cash registers reconciliation and credit card applications.

Handled employee records including payroll processing, employment applications,

Set up interview, recruitment, benefits administration, and communication with building vendors and contractors including preventive maintenance, equipment troubleshooting and service call.

“References upon request”

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