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Data Entry Customer Service

Ellicott City, MD
March 18, 2023

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**** ***** ***** **, ******** CITY, MD *****

C: 443-***-****



An energetic, self-motivated, and highly organized administrative support professional with over 20 years of experience managing business office functions with strong project and account managerial skills while providing excellent customer service. Proficient in Microsoft Office Programs including Outlook, Excel, Word, Power Point, but also knowledgeable in several CRM programs, QuickBooks and social media. A self-disciplined quick learner who readily adapts to change with the ability to multitask priorities while meeting deadlines without compromising quality. A people person with excellent interpersonal and communication skills allowing the ability to work independently with minimum supervision or with a group on a team. Skills

Office Management

Microsoft Office & Outlook Skills

File Creation & Maintenance

Account Management

Invoice Processing & Billing

Human Resources Mgmt

CRM Database Mgmt

Superior Customer Service

Data Entry & Transcription

Accts Payable & Receivable

Payroll / Time Sheets Process

Service Orders & Contract Prep

Meeting & Event Planning

Purchasing Inventory Mgmt

Schedule & Calendar Mgmt

Quick Books Proficient

70 Words Per Minute

Report & Spreadsheet Creation

Internet & Social Media Savvy

QA / QC Knowledgeable

Fleet Maintenance & Mgmt


Administrative Office Manager Jan 2009 – Nov. 2016 Career

Responsibilities included managing the daily functions of a highly successful and expanding local residential General Contracting company. Assisted in answering a multi-line phone system, directing calls, taking messages, answering customer questions, quoting price and lead time of products, and provide superior customer service. Knowledgeable in all aspects of the Accounting, Payroll and HR services, handled all new employee training and onboarding, file creation & maintenance to ensure all employees and office were State and Federally compliant. Processed Payroll for all employee's, Certified, when necessary, handled all financial reporting, including Monthly, Quarterly and Yearly Taxes, Customer Invoicing and Credit Memos, Accounts Payable and Receivables. Maintained CRM Database, Customer, Project and Vendor File creation and maintenance, Office and Sales Department Calendar u pkeep and scheduler of sales calls. repairs and project start dates. Project management and main point of contact, coordinating project start dates with customers, subcontractors, and vendors. Ordered all job materials and tracked delivery, ensured the end result was a job well done with high customer satisfaction.

FROEHLING & ROBERTSON, INC. Oct 2017 - Aug 2020

Branch Office Administrator

Assisted in all administrative aspects of local branch, including general receptionist duties, answered all inbound calls using a multi-line, internet- b a s e d phone, communicated with customers, employees, and vendors to answer questions, take orders, a d d r e s s complaints and provided superior customer service. Served as a liaison between the Branch and the Corporate Finance, IT and Marketing Departments. Maintained customer accounts, including project files, invoicing, and billing statements, reviewing balances, creating credit memos, refunds, adjustments, report generation and new data entry into the CRM database. Handled new employee Onboarding and created and maintained all employee files, ensuring compliance with federal, state, and company policies, procedures, and regulations. Prepared, reviewed, and entered weekly time sheets for payroll of all hourly employees. Successfully standardized department filing system into an organized central filing center for office efficiency. Overseer of Branch Fleet Vehicles, including general maintenance, DMV correspondence for registration renewals, insurance upkeep and accident claims, monetary recovery of any violations (collections), creation and maintenance of vehicle files. Ordered and tracked all office related expenses, as well as ordered office, kitchen and custodial supplies and maintained all office equipment.

Inside Sales, Customer Service & Administrative Assistant Provided full administrative and secretarial support to Management and Sales Departments, including answering and transferring calls, managing calendars, planning meetings, and making travel arrangements. Created and Maintained Documents and Spreadsheets, Data Entry, Filing and Organizing office for efficiency. Provided excellent customer service while maintaining and managing customer accounts. Answered all customer questions regarding products, quoting price and lead time, delivery options, writing proposals and drafting service contracts. Academic

Towson University 2002

Attended 2 Years working towards a Bachelor's Degree in Nursing American Red Cross 2012

Certified Nursing Assistant Certification



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