L. Johnson

Enthusiastic, driven, and experienced professional with 15 years customer service

experience.

Winston-Salem, NC 27127

advzml@r.postjobfree.com

+1-336-***-****

• Punctual

• Enthusiastic

• Dialectic behavioral Training

• Med.Admin. Certified

• Excellent Communication Skills

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Multiple Positions

Dave and Buster's, Inc - Winston-Salem, NC

March 2022 to Present

Dishes

Food runner

Service support

Wendy's Shift Supervisor

Wendy's - Winston-Salem, NC

October 2021 to Present

• Receive orders

• Process all cash and debit transactions

• Greet each customer in drive through with a smile

• Count register

• Coordinate operations

• Data entry for safe audit and deposit

Order picker

Reliable staffing - Columbus, OH

December 2020 to Present

Order picker

Paraprofessional

Home Care Solutions - Winston-Salem, NC

July 2021 to December 2022

• Administer medications

• Log daily vitals,activities,and behaviors as well as progress reports

• Communicate information to next shift

• Assist with daily activities of life

Cashier

Marshall Enterprises/Shell - Columbus, OH

January 2021 to May 2021

1. Greet all customers.

2. Process cash, credit, and lottery transactions. 3. Follow standard carding laws.

4. Moderate housekeeping.

5. Count drawer.

Cashier/Customer Service

Rocky Mountain Chocolate Factory - Charlotte, NC

March 2020 to June 2020

Learned how to melt chocolate and caramel. Learned many decorating and dressing techniques for gourmet apples. Memorized recipes. Perfected customer service skills. Collected donations for troops. Front Desk Receptionist

Neptune hotel - Brooklyn, NY

October 2018 to January 2020

1. Welcomed and greeted guests with a smile

2. Checked guests in and out

3. Processed all cash, and credit transactions

4. Handled all faxes and emails

5. Account reconciliation

6. Made and cancelled reservations via phone, email, and 3rd party ie. Hotels.com Front Desk Receptionist

Clarion Hotel by Choice Hotels - Charlotte, NC

November 2017 to September 2018

1. Checked guests in and out

2. Issued keys

3. Made and cancelled reservations via phone, email, and third party ie. Priceline 4. Exemplary customer service

5. Flawless attendance

6. Maintained cleanliness of front desk area

Night Auditor/Front Desk Clerk

Quality Inn and Suites - Matthews, NC

September 2016 to December 2016

1. Processed all credit and cash transactions

2. Checked guests in and out

3. Maintained cleanliness of front desk area

4. Handled all faxes, scans, and emails

5. Account reconciliation

6. Balance all accounts from day shift

7. Handle overt night requests

8. Set up for breakfast

9. Greeted all guests with a smile

Front Desk Receptionist

Elite Cleaners - Matthews, NC

July 2015 to September 2016

1. Processed orders by detailing items into the data base 2. Processed all cash, credit, and check transactions. 3. Made company deposits

4. Key holder- opened and closed facility

5. Exemplary customer service skills displayed

6. Great reviews from secret shoppers

7. Prepared and bagged all dry cleaning for pickup 8. Greeted all guests with a smile

Education

High school or equivalent in Studies assigned

Robert B. Glenn - Kernersville, NC

August 1999 to May 2003

Skills

• Microsoft Word

• Customer Service Skills (10+ years)

• Data Entry

• Filing

• Receptionist (5 years)

• Billing

• Microsoft Office

• Communication skills (10+ years)

• Account Reconciliation

• Balance Sheet Reconciliation

• Financial Report Writing

• General Ledger Reconciliation

• General Ledger Accounting

• Accounts Payable

• Accounts Receivable

• Dry cleaning

• Journal entries

Assessments

Front Desk Agent (Hotel) — Highly Proficient

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

April 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Expert

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Verbal communication — Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient January 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer service fit — Proficient

January 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Home health aide skills — Highly Proficient

November 2021

Providing care to patients in a home setting

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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