Customer Service Assistant Teacher

Loretta K. Colville

**** ******* *****

Baltimore, Maryland 21227

E-mail: *************@*****.***

Education/Certifications:

Anne Arundel Community College – 5/2015, Associates Degree - Early Childhood Development Certifications: Guest Services, Alcohol Awareness Training, Responsible Gaming, Annual Compliance, Active Shooter Awareness, Human Trafficking Awareness Skills:

Proficiency with Microsoft Office, Risk Management, Management Operations, Project Scheduling, Relationship Building, Verbal and Written Communication, Leadership, Problem Solving, Time Management, Team Management and Team Player, Superior Customer Service, Credit Analysis Expertise, Accounting and Cash Management

Experience:

9/2022 – Present – Live! Casino & Hotel Maryland, 7002 Arundel Mils Cir, Ste 7777, Hanover, MD 21076 Main Banker/Cage & Credit Department Rep:

• Assist patrons with credit applications, create and maintain credit histories, and recommend credit limits

• Determine if and how much credit the casino will extend to patrons

• Contact patrons who have not paid their loan and assist I the collection of the debt

• Work directly with Credit Central to gather and review credit reports to establish credit lines for customers

• Organize and review the information garnered from credit reports with other information from the credit application such as patrons current financial and credit situation, outstanding credit lines at other casino’s and the individual’s gambling history at that specific casino

• Provide superior customer service to all patrons of the casino property

• Handle all customer complaints related to the casino or specifically the Main Cage and Credit Department process

• Proactively greet team members and guests, initiating interaction to provide service

• Assist to develop and ensure compliance with policies and procedures with respect to establishing casino credit privileges

• Assist cashiers with any credit-related questions or issues

• Ensure the integrity of all financial data produced under his/her span of control

• Ensure the Credit Department is in full compliance with all required completed forms, internal system checks and inquires which satisfy an audit trail, for the initial issuance/extension of credit limits or TTO's

• Field incoming Central Credit calls for guest status updates from other Casino's

• Works closely with the Credit Manager to ensure credit issuance procedure are aligned with property business goals

• Properly dispose of sensitive information and perform other duties as required by senior management, pull daily Central credit and internal RRC report return list and determine what action to take and notify guest host, other duties as assigned 1/2020 – 8/2020 – Zinburger Restaurant – 7000 Arundel Mills Circle, Hanover, MD 20176 Hostess/Maître d’:

• Schedule reservations via telephone and in-person

• Greet patrons with a friendly smile, providing great customer service in a professional demeanor

• Prepare all carry-out orders for patrons, assist in handling online orders

• Maintain cleanliness at front area/entrance & main dining area/restrooms as needed

• Handle all orders & payment processing over the phone and in-person as patrons exit

• Seat patrons in the dining area according to the reservation list & open seating availability

• Maintain outdoor seating area for cleanliness & assist in any questions/concerns from patrons

• Assist wait staff in food service whenever help was needed

• Assist in clearing tables along with Busser Staff when deemed necessary

• Provide training to new Host/Maître d personnel

• Provide Open and Closing operations whenever necessary

• Maintain all server/wait staff rotations for a smooth operation during shift 2/2013 – 7/2020 – Anne Arundel County Community College, AACC Child Care Development Center, 101 College Pkwy, Arnold, MD 21012

Assistant Teacher & Acting Lead Teacher:

• Prepare and implement lesson plans for classes

• Train all new personnel – teaching aides and new hires

• Prepare and execute conferences with parents and staff

• Manage the classroom operations and structure throughout the day

• Attend and chaperone on all field trips and excursions off property

• Maintain a friendly and caring demeanor with all children, provide training with numerous activities

• Prepare and oversee meals and rest/nap periods as required

• Provide supervision on outdoor activities and playground activities

• Work closely with Management and all faculty staff, teachers and aides

• Maintain a safe and clean environment inside the facility at all times

• Provide discipline, guidance and training as necessary to children on a daily basis

• Meet with parents/guardians as needed to educate and answer questions regarding the activities and lessons that were conducted on a daily and weekly basis

• Provide superior communication to internal colleagues, parents/guardians and children both verbally and written as necessary

• Maintain a positive attitude and a calm temperament at all times, staying in control of emotions in any circumstance

• Provide conflict resolution between children on a daily basis Interests/Hobbies:

I love spending quality time with my two sons. I also enjoy time with my family and friends. I also like to travel and experience new places and sightseeing. I like playing volleyball and watching movies. References are available upon request.

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