Customer Service Team Lead
Resume:
Aryadevi Ajithakumar
To work in a growing company where exceptional ability to multi-task, solve
problems, work effectively in a team, and meet deadlines are required in providing outstanding support to supervisors and managers
************@*****.***
Address
Alkhor, Qatar
Phone
Date of birth
02-09-1994
Nationality
Indian
Skills
Teamwork
Problem-Solving
Customer Service
Leadership
Handling conflict
Administration
Sales
Mentoring
Languages
English
Advanced
Hindi
Intermediate
Malayalam
Advanced
Experience
Deputy Manager
ICICI Bank Mumbai
August 2018 - March 2019
Achieve annual targets for branch set in AOP (Annual operative plan) Make action plan and strategize to get profit through branch operations and cross sell. Keep up to date with product to provide suitable advice to the customers. Reduce the waiting time for customers in branch
Increase the customer satisfaction.
Accountant
Palaikara Infrastructure Mumbai
April 2019 – April 2022
Managing and overseeing the daily operations of the accounting department
Monitor and analyse accounting data and produce financial reports or statements.
Establish and enforce proper accounting methods, policies, and principles.
Coordinate and complete annual audits
Provide recommendations.
Improve systems and procedures and initiate corrective actions.
Assign projects and direct staff to ensure compliance and accuracy.
Meet financial accounting objectives.
Establish and maintain fiscal files and records to document transactions. Lead Chat Executive
Mylo- Pregnancy and Parenting Work from Home
Recognized and reported unusual events or consistent problem areas to Team Lead Multi-tasked to complete incoming requests via phone, chat, and case management system. Identified areas of continuous improvement.
Consistently delivered high-quality customer service in a professional manner. Acted honestly and professionally; ability to handle confidential and sensitive information. Maintained effectiveness amid distractions and general noise. Maintained patience, commitment, and effectiveness when challenged by difficult. Education
Master’s in
management studies
University of Mumbai Mumbai
Bachelor’s in
commerce
St Gonsalo Garcia College
Mumbai
Masters in commerce
University of Mumbai
Diploma in Applied
Finance
NIIT Mumbai
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