L A U R A K U E H N E R

925-***-****

advzin@r.postjobfree.com

**** ******* *****,

Pittsburg, CA 94565

PROFESSIONAL SUMMARY

Skilled team member with over 30 years of experience in the mortgage industry. Organized loan processor bringing strength in handling work independently, Hardworking and reliable focused on going above and beyond to support the team and serve clients.

SKILLS

Product and service knowledge Underwriting

Mortgage loan processing Customer Service

Computer knowledge Efficiency

EXPERIENCE

Sr Mortgage Loan Processor/QC Analyst, Loan Depot, Sep 2020 Jul 2022, Irvine, Ca Prioritized loan files to meet individual loan timelines with associated commitments, mortgage contingency dates and rate locks.

Verified provision of necessary state, federal and company-specific disclosures directly to clients.

Ordered services credit reports, flood certs and appraisals through third-party services.

Facilitated smooth resolution of issues affecting loan process and approval with applicable loan officer.

Used designated computer programs and systems for loan tracking and processing. Maintained secure environment to confidentially process loan files. Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.

Audited loan files and confirmed that all conditions were satisfied and in compliance with lender guidelines.

Maintained the company's reputation by providing confidential, expert services to customers.

Home Service Specialist III, Bank Of America, Feb 2012 Aug 2020, Concord, Ca Performed mortgage processing and underwriting of conventional, FHA and VA loans. Collaborated with team members to carry out daily assignments and achieve team targets.

Managed communications between sales partners, clients and vendors to keep operations efficient and successful.

Maintained and updated reports to support efficient loan reporting. LK

Jun 1981

Performed routine operations skills in a fast paced environment. Satisfied clients with fast, friendly and knowledgeable support for their mortgage loan needs.

Sr. Mortgage Loan Processor, Chase Bank, Jan 2008 Feb 2012, San Ramon, CA Performed mortgage loan processing for conventional, FHA and VA loans. Worked in a fast paced environment to close purchase loans on time. Collaborated with team members to carry out daily assignments and achieve team targets.

Helped with training new hires.

Satisfied clients and sales with fast, friendly and knowledgeable support for their mortgage needs.

EDUCATION

Associate of Arts, Business

Diablo Valley College Pleasant Hill, CA

REFERENCES

Vickie Perfecto 510-***-****

Yvonne Jenkins 252-***-****

Sylvia Carlos 650-***-****

Sandra Bryson - 925-***-****

Greg Bryson - 925-***-****

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