Support Representative Service Rep
Resume:
Lisa Medley
Jacksonville, FL ****6
*********@*****.***
Summary of Skills
•Over 20 years of experience in healthcare industry, 20 years customer service experience,10 years collections experience, and 3 years call center experience
•Superior customer service skills by providing excellent, efficient, and outstanding service with proven resolution
•Eager to contribute to team success through hard work
•Attention to detail and excellent organizational skills
•Clear understanding of daily workflow and patient care and training in medical field
•Motivated to learn and excel in healthcare industry
•Challenge myself to go one better for clients and to raise the bar for excellence
•Honest and loyal employee with strong work ethic and possess the ability to work with little to minimal supervision. During my downtime I was took care of 3 members of my immediate family and now that my affairs have been completed I am eager to reenter the workforce and become a valuable asset to your company
Experience
Senior Banking/Brokerage Customer Support Representative Iii, Collabera/ Bank of America, Jacksonville FL
March 2022 - April 2022
•Assisted clients with their questions and concerns regarding their accounts
•Call routing for the clients with other accounts besides their brokerage account to the appropriate department
•Posted payments on account and did wire transfers
•Answered any questions or concerns regarding their stocks, bonds, IRA,s and retirement accounts
•Performed other duties assigned as requested
•Customer Collections Representative II, Citibank
Jacksonville, Fl
April 2016- January 2017
•Work with customers on payment plan solutions to resolve delinquencies with cardholders •Help a client avoid credit damage/bankruptcy
•Use a computerized system for tracking, information gathering, and/or troubleshooting •Take part in career development and skills training sessions
Patient Financial Service Rep III, Eastern Virginia Medical School
Norfolk, VA
April 2014- November 2014
•Performed administrative tasks with high efficiency and always maintaining a positive and professional demeanor •Collected information such as patient details, medical history, billing, and insurance information •Prepared patient admission and discharge documentation
•Obtained authorizations for procedures and submitted medical documentation for pre-determinations
Patient Financial Service Rep II, Mayo Clinic
Jacksonville, Fl
March 2004- July 2007
•Performed administrative tasks with high efficiency and always maintaining a positive and professional demeanor •Entered information into databases and maintained accurate records
•Obtained authorizations for procedures and submitted medical documentation for pre-determinations •Appealed denied procedures and provided documentation for the insurance companies to overturn their decision
Patient account representative II, ILiant Network Partners
Jacksonville, Fl
February 2003- February 2004
•Performed administrative tasks with high efficiency and always maintaining a positive and professional demeanor •Entered information into databases and maintained accurate records
•Informed patients and their caregivers of hospital procedures, policies, and protocols
•Provided patients with billing and payment information
•Dealt with patient questions, concerns, and issues
Education
Oscar F. Smith High School
Graduated in 1989
Tidewater Technical Institute
Certified Nursing Assistant
Graduated in 2001
Sanford Brown Institute
Medical Assistant/Phlebotomist/EKG Tech
Graduated in 2012
Externship
Urgent Care Center, Jacksonville, Fl
May 2012- June 2012
Achieve Medical Weight Loss Center, Neptune Beach, Fl
July 2012- August 2012
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