Ramp Agent Service Representative

K a l e b Mc I n t o s h – J e n n i n g s

*** **** ****** ****. ***. 15 Daly City, CA 94015 510-***-**** *****.********@*****.*** Focused and customer centric worker seeking to offer my professional skills to a progressive company.

Content Manager looking to expand my professional network and experience by aiding the exponential growth of an established company by utilizing my extensive customer service background, industrial experience, and hard work ethic. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience:

Content Manager

The Work Agents - Sacramento, CA June 2021 to present Responsibilities

As Content Manager, I am responsible for maintaining the company website as well as data entry. I keep track of all of the jobs on the job board and update them as needed. I am also the host of an online radio show that is about career advancement called “The Occupation Fixation.” I am also responsible for managing the company’s social media page and spreading brand awareness. I have demonstrated skills such as maintaining the website with Wordpress and radio presentation abilities.

Ramp Agent

Trego/Dugan Aviation - San Francisco, CA June 2017 to December 2018 Responsibilities

Ramp agents are responsible for marshaling inbound and outbound airplanes safely through airport traffic to their designated station or runway, checking for damage to aircraft, water maintenance, aircraft sanitation, baggage sorting and transportation, customer service, and verifying aircraft security.

Service Representative

24 Hour Fitness - San Francisco, CA March 2016 to October 2016 Responsibilities

As a service representative I am responsible for checking in all club members, customer service, point of sale transactions, stocking merchandise, and keeping the club sanitized and organized.

Level 4 Store Associate

In-N-Out Burger - Alameda, CA May 2015 to October 2016 Responsibilities

I am responsible for heavy lifting and stocking of supplies in all weather conditions, high level customer service, food preparation, and keeping my work environment clean, organized, and safe. I have trained incoming employees on how to perform general kitchen tasks and have maintained a high level of customer satisfaction through proper execution of my duties. I have demonstrated skills such as great customer service and alternative dispute resolution skills, money handling skills, the ability to stay focused and professional in the work environment, the ability to stay calm in high stress situations, food preparation skills, the ability to keep my work environment organized, and the ability to be supportive of the growth and success of all my coworkers.

Senior Lead Attorney

Centerforce Youth Court - Oakland, CA June 2007 to June 2013 Responsibilities

I efficiently performed office duties such as, meeting coordination, employee training, document creation, and customer service. I also provided legal advocate services for first time youth offenders of the law, recruited peers to aid in the success of achieving program goals, evaluated programs on how useful they are to the organization's goals, and completed ad hoc tasks required by my supervisor.

Citywide Young Men's Advisory Council Member

Brothers On The Rise - Oakland, CA 2012 to 2013

Responsibilities

I was a member of the youth advisory board where I brainstorm new programs and updates for the current programs. I gave a presentation at a fundraiser where I explained the great things the program does to inspire youth from all backgrounds. I demonstrated skills such as critical thinking, the ability to work with a team, and leadership. Election Worker

Alameda, CA November 2012 to November 2012

Responsibilities

As an election worker I was responsible for checking in all registered voters and guiding them through the voting process and offering any customer service they may need. Food Server

Glide Memorial Church - San Francisco, CA 2010 to 2010 Responsibilities

I was responsible for serving food to the less fortunate. Education

City College of San Francisco 2015 to 2018

Santa Monica College 2013 to 2014

Alameda High School - Alameda, CA

2009 to 2013

Skills

Customer Service (3 years)

Wordpress (11 months)

Radio Presentation (11 months)

Additional Skills

• Mac/PC

• Microsoft Office

• Front desk reception • General Labor

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