Data Entry Assistant Externship
Resume:
Alebrian Huffman-Walker
Fairburn, GA
***********@*****.***
Motivated, personable business professional with excellent customer service skills. Talent for quickly mastering assignments and projects. Accustomed to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.
Skills
Multi-line phone system
Multitasking and time management
Coaching/mentoring
Organizational and planning skills
Training and development
Vendor coordination
Coordination and Self Discipline
Detail-Oriented
Client relations
Inventory oversight
Scheduling
Experience
2019
Customer Contact Specialist Program / Goodwill
Received a nationally accredited Through the Customer Eyes Curriculum focused on contact center and customer service.
Strengthened computer skills and data entry skills
Interned in Goodwill’s contact center to solicit and disseminate information from customers
2010 – 2017
Program Assistant / Clayton Co. Board of Health
Answered telephone and transferred calls to appropriate staff members while sorting and distributing incoming communication data intakes, including faxes, letters and emails,
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Served as liaison between the administrative/technical operation, program management and clients.
Disbursed information, benefits, and completed transactions according to operational procedures.
May audit records or processes to determine compliance with program operation guidelines.
Solves problems independently based on knowledge of operation.
Obtain information for Service Coordinators/Providers to clarify and complete services for families.
2007 – 2009
Human Resources Recruiter / Horizon Staffing
Prepared and filled seasonal positions for Bank of America lock box Tax Center locations.
Maintained scheduling of temporary workers for various shifts.
Conducted small-group sessions on training and expectations of employees to maintain in the work setting.
Communicate medical concepts to patients using layman’s terms to facilitate understanding.
Education
CURRENT
Bachelor of Business Administration / Strayer University
SEPTEMBER 2018
Associate of Arts in Business Administration / American Intercontinental University
MARCH 2010
Medical Assistant/ United Education Institute
10month Technical Training course
March 2010 /Additional Training
LIFE CYCLE PEDIATRICS – RIVERDALE, GA
Medical Assistant Externship
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