Warehouse Assembler Administrative Assistant

Sandra Houle

602-***-**** *********@*****.***

Office Manager / Administrative Assistant

Productivity-Enhancing Process Improvements Revenue-Generating and Strategic Negotiations

Administrative Office and Lead Management Specialist with a record of delivering discreet and confidential support to senior and executive management. Experienced in the areas of customer satisfaction, employee engagement, financial support, office management, and executive support. Infectiously friendly, outgoing, and welcoming personality; able to clearly communicate with staff at all levels, vendors, customers, and key stakeholders. Strong qualifications in coordinating events, strategic planning, inventory and supply management, administrative and clerical support. Outstanding negotiation, presentation, and leadership skills with a history of assisting in the development of critical office management and HR protocols to streamline business operations.

Areas of Excellence:

Office/Operations/Project Management • Customer Service/Support • Calendar, Schedule, Meeting Management Team Building & Leadership • Policy/Procedure Development • Ability to communicate with multi-departments and external customers • Billing, Accounts Receivable • Invoicing/Sales Associates Expense Reporting.

Professional Work History

Cornell/Cookson, Goodyear AZ 2022 – Present

Estimating Sales Representative - Remote

Maintain and use competitive pricing information for use in quoting.

Proving assistance to customers with regards to specifications interpretation, appropriate quotations, empowering to close jobs within established guidelines.

Generate quotes/estimates using company sales strategies, meet and exceed group sales targets.

Work independently or with outside sales force to ensure information is correct prior to order entry.

Generate reports as required to track bookings, revenue, close ratio, FRI logs.

Assist in all departments in efficient communication with internal and external customers, vendors, and co-worker relationships.

Use of Microsoft office products such as word, excel and outlook and other database to communicate.

Cornell/Cookson, Goodyear AZ 2020 – 2022__

Team Lead for PM and AM Shifts

Responsible for reviewing daily requirements as listed on all job and production schedule.

Report to department supervisor when delays are expected.

Cross train associates within department to ensure quality workmanship.

lead employees in compliance with all safety and quality standards.

Maintain positive customer, vendor, and co-workers’ relationships.

Maintain machines which are needed to perform job duties.

Understanding various worksheets and system programs

Ordering parts to maintain production.

Assembled curtains and helped on the production floor when needed.

Keep track of the PVA and gamba boards.

Inventory audits.

Cornell/Cookson, Goodyear AZ

Warehouse Assembler 2019 – 2020

Review job requirements listed on job sheets, prepare parts for workload.

Assembled stainless steel curtain, rolling doors and windows, Powder Coat parts.

Ordered supplies to maintain production.

Provided the highest level of customer and quality service.

Aersale Aerospace 2019-2019

Administrative Assistant

Review job requirements listed on job sheets, prepare parts for workload.

Ordered supplies to maintain production.

Provided the highest level of customer and quality service.

Print and set up minute meeting reports for the CFO.

Mesa Cold Storage, Tolleson, AZ 2018 -2019

Administrative Assistant/Financial HR Assistant

Selected to be a Financial Executive Assistant to the HR and CFO. Helped manage a cold storage company with its role in handling high-level administrative support to company executives, handling information requests and performing clerical functions.

Background checks and New Hire packets for all employees, including other locations.

File and retrieve corporate documents, records, and report.

Open, sort and distribute incoming correspondence, including faxes and email.

Update company policies and insurance.

Work closely with CFO and COO and Internal and external contacts. On properties, deeds, sales, sold properties and Taxes, Update personal and company vehicles.

Book all employees anniversary and holiday gatherings.

Handle accounts receivable, billing, and deposits, Data entry on all billing records.

Ability to maintain strict confidentially and handle sensitive issues with professionalism.

Answer phone calls and direct calls to appropriate parties and take messages.

Strong organizational skills, with the ability to manage multiple priorities and projects with a sense of

urgency, adaptability, and accountability to strive for excellence.

Intersan Manufacturing, Phoenix, AZ

Office Manager 2013-2018

Promoted to lead and manage office operations for this plumbing company, offering an assortment of products ranging from stainless steel, wash basins, solid surfaces, faucets, and plumbing parts. Held concurrent roles overseeing daily office operations and assisting the general manager with diverse human resources functions including recruitment, terminations, Partial payroll, benefits, employee relations, policy updates, and external temporary agencies. Provided high-volume call handling while ensuring the highest level of customer and quality service.

Handled $100K to $300K monthly in accounts payable, accounts receivable, billing, and deposits with strict attention to detail, accuracy, and completeness.

Negotiated win-win pricing terms with vendors. Built solid vendor relationships to deliver exceptional support and account management.

Delivered optimized support to the regional and national sales staff by coordinating travel and lodging accommodations and arrangements.

Closely collaborated with the general manager on several administrative and fiscal tasks including credit card statements, employee handbook revision, pricing.

Partnered with research and development to overhaul and upgrade the company vans.

Delivered light technical support and answered general questions on plumbing parts.

Implemented streamlined inventory management procedures.

Exercised discretion and discernment while completing various tasks such as entering UPS/serial numbers, entering orders into the database, recording credit card purchases and receipts, completing quotes and invoices.

Intersan Manufacturing

Administrative Assistant/Sales Manager 2008 -2013

Executed a variety of support services including office supply/inventory ordering and management, filing, order entry, shipping and receiving, and accounts receivable. Leveraged extensive knowledge in administrative support strategies, customer service, and project management to deliver full reinforcement to the national and regional sales management team. Inbound phone system while serving as the first line of contact with accountability delivering exceptional brand representation and superior customer service. Screening and transferring calls as necessary while also ensuring alignment with all operational polices practices, and procedures. Demonstrated flexibility, ethics, and a strong spirit of teamwork to assist the national and regional sales manager acquire customers and increase sales throughout several states. Managed and maintained records of out-of-town meetings, flights, commissions, and vendor contact information.

Facilitated $182K+ in annual revenue growth by negotiating pricing on freight and parts charges.

Served as a valued and trusted assistant by guaranteeing the timely execution of diverse financial and administrative support tasks including bank deposits, wire transfers, invoicing, accounts payable entry, accounts receivable, credits and debits, deposits, check processing, and vendor communication.

Supported the sales management staff by arranging meetings with architects, engineers, and other key external and internal stakeholders.

Skillfully managed account collections as well as GL accounts for Intersan and its sister company GSD.

Handled multifaceted operational support tasks including picking, pulling, packing, and shipping parts as well as incoming and outgoing freight.

Education Certificate/ Programs training

Central Arizona College Certificate in Early Childhood Education 6 Sigma and Gamba Boards

Glendale Community College Sage, SBT and QuickBooks Software – 2 years CPR Certified

RIO SALADO COMMUNITY COLLEGE Forklift Certified

Oasha Certified

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