Call Center Customer Service
Resume:
Angela Brown
Allisonia, VA *****
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher
Rainbow Riders - Blacksburg, VA
November 2016 to Present
Responsibilities
I have worked with infants and toddlers from ages of 6 weeks to 3 years old. I know how to lesson plan and work with GOLD strategies. I have also took courses on challenging behaviors and mandatory reporting. I have received my CDA, my MAT and my First Aid/CPR certificates. I know sign language and am still taking classes to help further my education to help the children i come in contact with. I was also nominated for the Montgomery County ABC Early Education Runner-Up for this year in 2019. I also have worked with NAEYC twice in getting 5 stars in our child care centers. I am also enrolled in Penn Foster since March 2020 for early child specialist.
Kitchen leader
Hardees - Christiansburg, VA
November 2008 to February 2016
Responsibilities
I ran kitchen, did prep, trained new employees and supervised . Managed drive thru times and also ran table. Made sure products were good and did daily temps in our temperature log. Also handled customers complaints and took inventory
Accomplishments
We received a gold from echo star . Our first one ever. I talked to others and they really liked having me as their leader. You have to lead by example. I take pride in my job. Skills Used
Multi tasking is a plus. Speed but also good food is a plus. Leading your team is definitely a skill and to retain a image is a plus.
Housekeeping
Holiday inn - Christiansburg, VA
June 2015 to July 2015
Responsibilities
Cleaning the guest rooms checking in and out.
Accomplishments
i was faster then the others and the training that i learned from them. Education
Early child development in Child development
Texas A&M
2015 to 2016
early child development
Skills
• I have ran my own youth group for years and i am educating my child career now. I have passed my course with a 94.7 and am waiting to receive my certificate in the mail. I am now a graduate and am eager to work and share what I know and ideas with a great childcare environment. I have certificates in early inclusive child care and child care development. Also have been certifieds to work with children in special needs and diapering. I also have a certificate in child abuse and neglect as well as CPR and First Aid Training as well. I am also taking behavior classes to go with my childhood education as a child care specialist or teacher. I will be still taking my education further on September the 19th to further my education on teaching. You can always learn something new everyday and I would love to teach and play with children. They need to be heard and cared for and I would love to be that for them. They're voice. I am starting my own organization with other childcare providers on the subject of bullying and am researching on that as well. I would be a great addition for any childcare environment I think because even though it feels great to have graduated it takes the Heart to love and spend that time with children, not the diploma. (10+ years)
• Teaching Experience
• English
• Childcare
• CPR
• Teaching
• Time Management
• Organizational Skills
• Early Childhood Education
• Senior Care
• Preschool Experience
• Toddler Care
• Customer service
• Classroom Management
• Autism Experience
• Infant Care
• Special Needs
• Curriculum Development
• Babysitting
• Caregiving
• Behavior Management
• Classroom Experience
• Experience Working With Students
• Food Preparation
• Sales
• Tutoring
• American Sign Language
• Meal Preparation
• Cleaning Experience
• Computer literacy
• Special education
• Child & family counseling
• Training & development
• Childhood development
Certifications and Licenses
CPR/First Aid
July 2016 to Present
Early Childhood Education
September 2016 to Present
My course I passed with a 94
CDA
July 2017 to July 2020
CDA to work with infants to three year olds
MAT
August 2017 to August 2020
Teaching Certification
Assessments
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Building Relationships for Childcare Providers — Highly Proficient January 2019
Measures a candidate's knowledge of how to build positive and productive relationships with families of children ages 0–3.
Full results: Highly Proficient
Teaching Skills: Elementary Classroom Management — Highly Proficient February 2020
Managing behavior in elementary school classrooms
Full results: Highly Proficient
Teaching Skills: Elementary Lesson Planning — Highly Proficient February 2020
Developing lesson plans for elementary-level classrooms that promote learning Full results: Highly Proficient
High School Classroom Management — Proficient
February 2020
Minimizing classroom disruption and engaging students Full results: Proficient
Early childhood development — Expert
January 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Expert
Building relationships for childcare providers — Highly Proficient January 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient
Work style: Conscientiousness — Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Food Safety — Familiar
November 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Work style: Reliability — Familiar
February 2020
Tendency to be dependable and come to work
Full results: Familiar
Customer service — Familiar
December 2020
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have also gotten my certificate in education psychology and memory and cognitive psychology certificate. I am currently working on my child and adolescent psychology certificate at Saylor Academy. I have more certificates that I cannot remember on here. But I have them all and am waiting to work asap. I have been around children for over 20 years from babysitting to working with my church daycare on Sundays to running my own youth group.
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