Customer Service Crew Member

Dematrist Onasanya

*** ******* **** ***** #**** Durham, NC 27704

Ph. 704-***-**** Email: ***********@*****.***

QUALIFICATION SUMMARY

Versatile professional with 11+ years of experience in the areas of customer service and management. Unmatched professional with exceptional customer relations, relationship-building skills, and resource optimization skills. Excellent communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations. Proficient in multi-tasking and prioritization in a fast-paced environment. Exhibits excellent time-management, organizational skills and attention to detail. Committed to strengthening interdepartmental collaboration and promoting documentation standard.

HIGHLIGHTS

Customer Service & Support

Change Management

Employee Training

Mentorship

Professional Development

Account Management

Process Improvement

Document Control/Record Management

Budget Monitoring / Cost Control

Performance Management

Customer relationship management

POS System Transactions

MS Office Suite

Inventory Management

PROFESSIONAL EXPERIENCE

Bob Evans- Durham, North Carolina (December 2022- Present)

Asst. Manager

Managed day-to-day operations for full-service restaurant, focusing on developing systems for success, developing a culture of excellence, and driving customer service and sales.

Ensured compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

Effectively and efficiently managed full-service restaurant within the policies and guidelines of the company to ensure guest satisfaction and profit maximization.

Impacted team members by developing training plans of action, holding consistent one-on-ones and team meetings to encourage and develop staff.

Five Guys Burger & Fries—Raleigh-Durham, North Carolina (January 2020- July 2022)

Director of Brand Standards

Oversee managers work on a consistent basis to ensure correct food safety and brand standards.

Meet regularly with managers to provide critical feedback and encouragement.

Set sale targets and financial goals.

Liaise with senior-level officers to coordinate and report on ongoing issues

Created and implement new operational and brand standards.

Identify organizational or employee-related issues and create effective solutions

Five Guys Burger & Fries—Durham, North Carolina (February 2012 – January 2020)

General Manager February 2012 – January 2020

Responsible for the Day-to-Day Operations of 30-45 employees.

Directed the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

Effectively and efficiently managed restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization and development of high performing work teams consisting of assistant managers, shift managers and team members.

Developed and Trained Rising General Manager from Assistant Manager

Accomplishments:

Increased sales by 60% over the previous year

Increased profits from 7% to 11% by driving customer service and maintaining costs

Top Manager out of 1500 stores (2017&2018)

Inspections Internal and External: 99 and Above

Assistant Manager August 2010 – February 2012

Ran Day-to -Day Operations of 20-30 employees consisting of assisting the General Manager, Interviewing, Maintaining Night Shift Sales, Inventory, Labor Management

Manager for General Manager who was Top Manager several times

Managed 20-30 employees

Maintained Internal and External Audits

Accomplishments:

Top Assistant for the Area (2011)

Crew Member February 2009 – August 2010

Prepared, cooked and presented food safely, quickly and efficiently, meeting our standards

Maintained a clean, hygienic and tidy kitchen

Kept up to date with current promotions and new products

Reported to and carry out instructions by Manager on Duty or Kitchen Supervisor

Accomplishments:

Employee of the Month (2009)

Asst. Manager, Cupcake Daddy’s—Atlanta GA August 2006 – January 2007

Ran Day-to-Day Operations, Assisted Owner, Acquiring Clientele, Decorating, Catering, Profit and Loss

Directed the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including order preparation and delivery, customer relations, maintenance and repair, inventory management, team management, recruiting and retention of team members ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

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