Highly Skilled Human Resources Professional & US Army Trained Veteran
Resume:
Debbie Hilton-Creek, MBA
** ******** **., *******, **/Email: ********@*****.***/Cell: 781-***-****/Home: 774-***-**** ********@*****.*** 14 Lynnwood Drive
****.****@*****.*** Rutland, MA 01543
U.S. ARMED FORCES VETERAN AND HEALTH
CARE INDUSTRY HR MANAGEMENT EXECUTIVE
Senior level executive with high moral standards;
model and lead with empathy, honesty and integrity; has extensive health care and human resources
management experience in multi-site health care
organizations. Possess the expertise to lead an
organization’s HR function in support of high quality, clinical, patient, & client care goals, making a positive impact on overall community and population health. STRENGTHS
Efficient management of people and organiza-
tional resources.
Experience w/mergers & acquisitions/shared Ser-
vices model.
Organizational development, structure, and transformation.
Strategic planning and strategy execution.
Deliver on patient/client/consumer expectations and organizational commitments through leveraging of an inclusive workforce engagement environment.
•Strong Health Care Policy, Audit, and Compliance Skills • Superb Human Relations and Leadership Skills •Exceptional Analytical Skills • Development of Effective Strategies to Address Critical Business Challenges and Meet Business Outcomes • Excellent Communication and Interpersonal Skills •Strong Regulatory Reporting, and Corrective Action Planning Expertise •Excellent Risk Management Skills EXECUTIVE LEVEL EXPERIENCE
CHIEF HR CONSULTANT – Max HR Consulting Services – 2013 to Current Direct the design, planning, and implementation of corporate organizational development programs, policies, and procedures. Development and implementation of change management initiatives. Development and implementation of plans for shared services between parent companies and wholly- owned subsidiaries. Conduct/facilitate organizational education and information sessions and focus groups to effect the merging of cultures and development of new culture. Serve as advisor, coach, and confidant to executive and leadership teams. Faclilite hard conversations and provide leadership coaching around taking a creative and consistent approach to problem-solving, decision-making, and developing appropriate solutions. Develop, lead, and manage various EDI (Equity, Diversity and Inclusion) Initiatives. Provide strategic guidance in all functional areas of human resources to include recruitment and retention of leadership, providers, clinical support, and administrative positions. Develop compensation philosophy and structure for multi-disciplinary organizations, compliance with employment and labor laws, training & development, benefits, etc. Development of human capital/workforce management strategies and processes. Talent Acquisition
& Management
Leadership,
Management, and
Staff Growth &
Development
Aligning Business
and Employees’
Professional Goals
Building High
Functioning /High
Performing
Teams
EMPLOYEES
Patients/Clients
Debbie Hilton-Creek, MBA
14 Lynnwood Dr., Rutland, MA/Email: ********@*****.***/Cell: 781-***-****/Home: 774-***-**** Design organizational and divisional structures to leverage top talent and skill. Manage the dynamics between employer and labor unions through effective communication and collaboration with management and union representatives. Create functional strategies to support development and implementation of organizational performance management plan as well as the development of high performing teams. Coaching and counseling of staff at all levels. Develop leadership opportunities for the organization’s key leaders to include executives and senior managers. Oversee employment contracts and on-boarding processes for all staff including medical, psychiatric, and other health care providers and professionals. Plan, perform, and facilitate various divisional and departmental audits. Develop and monitor budget and expenditures.
CHIEF HUMAN RESOURCES OFFICER - Codman Square Health Center - 2014 to 2018 Provided strategic direction and overall leadership for all functional areas of the Health Center’s Human Resources Division. Managed $25M workforce/personnel budget. Policy development, leadership training and development, consultation on organizational design, operations, and practice transformation of BH and Primary Care integration model. As a member of the Executive Leadership Team, worked closely with and served as coach and advisor to the CEO and peers (CMO, CNO, COO, and CFO), coach and mentor senior and mid-level management teams, and coaching and counseling to staff at all other levels of the organization. Member of the Corporate Health Care Policy and Compliance Committee and Emergency Preparedness Teams. Development and implementation of organization’s compensation and benefits plans. Employee relations and employment and labor law compliance. Collaborated with operations in the development and implementation of workforce strategic plans and initiatives to ensure a high level of operational efficiency. Worked closely with Agency attorneys on all employment and labor matters relating to MCAD, EEOC, and other claims or litigation and appeals. HR OPERATIONS DIRECTOR, Town of Hopkinton – Hopkinton, MA – 2012 - 2015 Built and expanded HR division for this well-established government organization to support continuous growth. Directed operations of all functional areas of HR within the framework of State and Federal regulations as well as the Town’s Bylaws and Personnel Policies. Developed and implemented systems and processes to support and maintain the organization’s workforce, and managed and monitored a benefits trust that included compensation and retirement plans, medical and other work/life benefits for active employees and retirees. Assisted Town Manager with the supervision of department leaders, including the Fire Chief, Chief of Police, Library Director, Senior Center Director, Dept. of Public Works Director, and the Town’s Youth Program Coordinator. In collaboration with Town Manager, managed four unions that included police, fire, public works, and emergency dispatchers. Provided Town Manager with TA on Teacher’s Union contract negotiations.
CHIEF HUMAN RESOURCES OFFICER, GLFHC - Lawrence, MA – 2007 to 2011 Strategic management of human resources division, and leadership of HR staff to provide quality HR services to all agency constituents, which included support to multiple divisions operating from several clinical sites, as well as a physician residency program and social services programs. Administered and managed Physician/provider and general contract negotiation and management. HR DIRECTOR – South Middlesex Opportunity Council – Framingham, MA – 2000 - 2007 Strategic management of human resources division for a non-profit, social services and health care organization with large government contracts operating from multiple sites across the state. Services include Behavioral Health, WIC, transitional housing for individuals, families, single adults, and adults and Debbie Hilton-Creek, MBA
14 Lynnwood Dr., Rutland, MA/Email: ********@*****.***/Cell: 781-***-****/Home: 774-***-**** children with brain injuries and other behavioral and emotional disorders, career/employment training and rehab, care management, adult learning, Head Start, senior care, and other community resources and supportive services (health care for the homeless, weatherization, etc.). EDUCATION
Executive M.B.A. - Business Administration, Operations, Organizational Development Colorado Technical University, Colorado Springs, CO Business Management and Psychology
Denver Technical College, Colorado Springs, CO
Various Development Trainings and Courses
Organizational Development
Healthcare Financial Management
Litigation Avoidance and Management
Strategic Planning and Risk Assessment
Performance Management
Program Development
Fund Development/Grant writing
Intro to Principles of Lean Six Sigma
Other
U.S. Army Veteran – Administrative/Logistics Planning and Execution/Military Police (U.S. & Germany)
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