***** ***** ****** ****, *****, FL, 33610 * 813-***-****
Detail oriented with ability to work in a pressured time-sensitive environment.
Excel at analyzing and reviewing data for accuracy, completeness, and conformance to standards.
Proficient in Microsoft Suite, SQL, and Python.
Excellent communication skills.
Excel in administrative tasks.
Exceptional decision-making skills.
University of South Florida / Bachelor of Arts in Economics Tampa, FL
August 2008 - December 2011
University Of North Florida / Data Analytics Bootcamp Online
March 2022 – December 2022
Hands-on experience with data cleaning, data visualization, project management. Proficient in SQL, Tableau, Power BI, and Python.
July 2014 – Present MetLife Tampa, FL
Implementation System Analyst II:
Review the structure of assigned cases and ensure accurate installation of cases on all systems.
Apply initial premium payment and generate initial bill with minimal to no errors.
Ensure eligibility properly feeds to appropriate systems.
Understand complex internal systems and apply analytical skills to the systems with ease.
Provide support to broker, field office and client during issue process, when appropriate.
July 2013 – June 2014 Randstad Tampa, FL
Handled multiple calls in a professional manner to medical/doctor offices to obtain various documents.
Completed special projects and assignments as requested within deadlines.
Reviewed and processed documents using the CAS system in an effective and timely manner
Accurately processed policy updates and renewals.
June 2012 - July 2013 Global Data Management Services Tampa, FL
Loaded, extracted, and validated client’s data
Consistently and accurately applied current policies and procedures.
Imported, exported, formatted, and analyzed all assigned data files with SQL and Excel.
Analyzed data anomalies using the World Wide Web, the National Telephone and Address System (NTAS) and the Assignment Activation Inventory System (AAIS) software.
Prepared reports summarizing business for review for executives, managers, and clients.