Zina M. Johnson

Education:

Indiana University East, Richmond, IN

Major: Business Administration

Sinclair Community College Dayton, OH

Associates of Applied Science, Business Management Fast Track Certification, Entrepreneurship

Additional training:

Completed CSU Compliance Training

Skills:

● Provider Operations

● Data Eligibility

● Healthcare

● Customer Service

● Outlook

● QuickBooks

● Payroll

● PCP

● Accounts Payable/Receivables Excel

● MS Word

● Scheduling

● Scanning Reports

● Power Point 2013

● Operations Management

● Microsoft Office 2013

● Access 2013

● Excellent Verbal/Written Skills

● Decision Making Skills

● Attention to Detail

● Payroll

● Time Management Skills

● Certified Instructor

Professional experience:

Alternate Health Solutions 08/2021- 03/2022

Patient Scheduling Relations Coordinator

● Prepare morning needs list to send to clinical liaison for triage

● Complete all daily reports before the end of day

● Investigate visits that have not been verified by the clinicians

● Monitor and respond to all emails from other departments, co-workers, supervisors, and clinicians

● Respond to calls from patients via the call centre

● Attend daily zoom meetings

● Create a log for new patients and assigning them to the appropriate clinician HALO Home Health Care Dayton 03/2018- 07/ 2021

Administrative Manager

● Ensure all new employees have completed their eight-hour certification testing with Department of Developmental Disabilities (DODD)

● Ensure all new employees have completed their CPR/First Aid certification

● Conduct orientation classes ensuring we every new hire has an employee packet

● Transport clients from homes to their jobs and Day-Hab Centers Insight Global Cincinnati 09/2016 – 12/2017

Provider Operations/ Enrolment Associate – CareSource

● Process work items according to appropriate regulatory guidelines

● Review files and interpret the data to enter members into eligibility systems

● Completion of daily change file to pre-processor exceptions and monthly full file pre-processor exception

● Research member eligibility and take appropriate actions to resolve issues across all eligibility systems

● Process mass PCP changes with Provider Operations

● Research, review, and interpret eligibility data to respond to eligibility inquiries from contracted vendors

● Access state and federal government systems to review and confirm eligibility status

● Process paper applications received for all applicable lines of business

● Complete all required corporate training within stated timelines to a satisfactory manner

● Perform any other job-related instructions, as required.

● Trained new Temp Employees

APEX Alliance Dayton 05/2014 – 08/2021

Operations Manager

● Handled scheduling all sites with security officers

● Reviewed all log sheets, incident reports and new hire paperwork

● Processed timesheets for payroll processing for employees

● Handled all client inquiries, changes, and complaints

● Interviewed candidates for security officers

National Advanced Training Academy (NATA) Dayton 02/2010 – 08/2012 Academy Administrator

● Responsible for maintaining accuracy of cadet intern hours used to offset their tuition

● Scheduled instructors for specific academy classes

● Responsible for preparing opening and closing paperwork for OPOTA auditor

● Maintain all of cadet’s paperwork and applications BSI Security Dayton 08/2006 – 12/2009

Administrative/Accounting Assistant

● Processed new hire employment packets and termination paperwork

● Maintain accounts receivables, payables, invoicing, and data entry on QuickBooks

● Developed and implemented special projects for Office Manager

● Responsible for processing timesheets for payroll and printing pay checks through QuickBooks

● Created filing system for office

Alamo Services New Orleans 02/1999 - 08/2005

Vice President of Administration

● In-house instructor for the Louisiana State Board of Private Security Examiners

● Fingerprinted employees for background checks.

● Created job descriptions, ordered, and maintained office supplies

● Prepared and typed all in-house and outgoing correspondence.

● Prepared all proposals, conducted orientation classes, and processed new-hire information

● Processed and submitted all terminations, processed payroll.

● Processed Accounts payables and receivables

● Created invoices for clients

● Cut new hire pay checks.

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