Customer Service District Manager
Resume:
Tony A. Daaboul
**** ******** **. ********, ** **586
********@*******.***
Senior – Multi Unit Operations Manager
An accomplished and extensive management career directing multi-unit operations. Consistently improve sales, profits and customer satisfaction through implementation of best practices, employee development, strong cost and inventory controls and savvy marketing and promotions. I have held duties as District Manager, Inventory Control Specialist/Leader and Human Resources.
Demonstrated Expertise:
Beverage/Labor Cost Controls
30 yrs. Experience working retail merchandising in the service industry
Team Building & Motivation
Training new employees
Sales Strategies & Upper Management
Market Analysis
Professional Experience:
Bed Bath & Beyond Houston, TX Operations Manager: Sept. 2013- Current
Ensure that employees demonstrate sales-focused and customer-centric behaviors when interacting with customers
Recruit, hire, train and retain an engaged team of employees through demonstrating initiative and leading by example
Responsible for receiving inventory
Respond to customer inquiries in a timely manner and address their concerns
CVS Pharmacy Houston, TX Store Director: Feb. 2008- Sept.2013
Ensure that employees demonstrate sales-focused and customer-centric behaviors when interacting with customers
Recruit, hire, train and retain an engaged team of employees through demonstrating initiative and leading by example
Responsible for all P&L statements
Specs Liquor Houston, TX – District Manager: Jan.2000 – Feb 2008
Successively integrated into the organization and managed the acquisition of over 17 new locations in the Houston and Austin surrounding areas
Supervised and lead a team of over 100 employees
Managing P&L
Responsible for hiring, training and onboarding of new employees
Oversaw Inventory Control
Buying and Selling of merchandise
Notable Accomplishments:
Spearheaded efforts to drive closer collaboration between area manager, asst. manager and the support staff
Successively promoted to positions of increasing responsibility based on consistently exceeding goals and targets for a multi-million-dollar company.
Took over underperforming region of 8 stores as District Manager
Challenged to execute complete turnaround in sales, profitability, employee development and customer satisfaction and support activities
Visited each store and evaluated talent while communicating new standards of performance for sales, profits and customer service and personnel development.
Fiesta Liquor Houston, TX – District Manager: March. 1990- Jan.2000
Successively promoted to positions of increasing responsibility based on consistently exceeding goals and targets for a multi-million-dollar company
Responsible for managing 17 stores
Lead a team of over 100 employees
Oversee/Performed all P&L operations
Challenged to execute complete turnaround in sales, profitability, employee development and customer satisfaction and support activities
Visited each store and evaluated talent while communicating new standards of performance for sales, profits, and customer service and personnel development
Spearheaded efforts to drive closer collaboration between area manager, asst. manager and the support staff
EDUCTION:
University of Houston
Degree- Business Management Associates 1985-1988
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