Service Representative Loan Processor

RACHEL A PECOTT

***** ****** **** ** *

Jacksonville, FL 32221

Phone: 904-***-****

Email: *******@*******.***

Ability Summary

Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. Established and maintain effective business relationships with external and internal customers, improving communication between customers and company. Resolved numerous business functions on a day to day basis; including customer inquires, information request, invoicing, and daily reports. Independently researched, responded to and followed up on request from management personnel. Reduced stress levels of customers by adopting a corporate attitude and positive approach to every task and assignment. Competent using software including; Windows, Word, PowerPoint, Connect Email and the internet experience, along with making and using many types of Spread Sheets. Demonstrates ability to meet the needs of patrons, dependable, hard working, reliable and punctual. Use clear concise communication skills in conjunction with organizational skills to perform daily duties. Work well with others and team mates and or independently. Met or exceeded all performance goals to date. Resourceful, energetic, competent, multi task and results oriented.

Employment History

MLO Sr Post Closing Specialist

06/2010 - 11/2016 Bank of America 10925 Baymeadows Rd, Jacksonville, FL Worked in the Government Resolution department. I worked on clearing defects placed on funded FHA Government Loans by our in house Reviewers. These defects were on documents that were missing signatures or not being Notarized and any missing documents from the Closing packages. I had to contactClosing Agency's, Underwriters, and our Government Processor's and even the customers in order to clear the defects placed with the corrected documents. Then we were able to place Insurance on the Loan with the Bank. Helped with Projects in other departments, by making folders for Government document that had been Imaged and now needed to be placed in Florida and then labeled and boxed up for storage. I also made and used SpreadSheets to keep accountt of my daily progress and also reports that needed to be worked on a daily basis.

Post Closing & Central Services

02/2009 - 06/2010 Kforce Professional Staffing 3470 NW 82nd Ave # 870, Doral, FL Gov Resolution - worked on clearing open defects on previously funded FHA Government Loan Contacting the Closing Agency, Underwriters, and or our in house Processors in order to clear any open defects with documents needed.

LOAN PROCESSOR

07/1990 - 10/2008 JAX FEDERAL CREDIT U Jacksonville, FL Personally interviewed applicants; analyzing credit information; and closing various types of Consumer Loans. Interacted with Loan Officers concerning client financial ability. Assisted with Scanning, Encoding, and transmitting activities.

Customer Service Representative duties included accepting Credit Cards and Loan applications, opening and closing accounts, cross-selling and consultative sales of financial products. Analyzed financial information and generated monthly reports. Filed Insurance Claims and kept track of them on a daily basis. Researched and processed Insurance queries quickly and accurately.

Steadily increased responsibility, particularly with regard to financial matters, often given various analytical projects that were not associated with primary responsibilities to accomplish. Processed, placed, and expedited purchase requisitions for supplies, equipment, and services. Performed assigned duties and covered other positions on a relief basis. Operated a full-service Teller window providing effective and efficient customer service. Experienced in mainframe and software applications for financial and operations modules. Experienced with Novell, Symitar System, Microsoft Office Excel, Word, Word perfect, the latest in Windows and Communication Software.

Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study 05/1985 Waynesboro High school VA High School Diploma General High School Curiculum

Contact this candidate