Customer Service Agent
Resume:
Customer relations is important in any industry that wants to succeed. My
ability to connect with others and make them feel welcome and appreciated is what sets me apart from any other applicant. I believe that any person I work with deserves to be treated with the utmost respect and dignity, whether that person is a co-worker, client, or the CEO of the company. Organization and innovation are two more skills in which I excel that will greatly benefit any company in which I am employed. As a Navy wife for 12 years I have been in a unique situation to work in many different positions for many different companies. Carmax was the first job that I had after my husband left the military and we would be able to live in one place for more than 3-4 years. In October 2020, we purchased our first home in Louisburg, and I am looking forward to beginning a long-term and rewarding career in which my skills are appreciated, I can hone them as I develop, and become a valuable member of a team.
Engred L. Peters
***********@*****.***
QUALITIES:
Unparallelled Customer Service, Outstanding Work Ethic, Superior Organization Skills, Unwavering Commitment to doing what is expected of me and going above and beyond. WORK EXPERIENCE
SPECTRUM July 14, 2021 - Present
Sales Associate - Raleigh, NC
Responsibilities: Opened the cash office, took payments, kept inventory, assigned and received equipment, answered billing and service related questions, sold and set up new cable, internet and cell phone accounts.
Accomplishments: Learned how to set up and troubleshoot different types of cell phones, and ensured customer satisfaction.
Skills Used: Customer Service, money handling, computer and cell phone skills. FOODLION February 14, 2020 - July 1 2021
Front End Office Assistant - Louisburg, NC
Responsibilities: Opened the cash office, managed the front end, the customer service desk, tendered lottery ticket purchases, small winnings. Handled returns and customer complaints. Accomplishments: Learned the lottery process and ensured customer satisfaction. Skills Used: Customer Service, money handling, being expedient and friendly. CARMAX September 19, 2014 - August 24, 2019
Sales Consultant- Raleigh, NC — April 2018 - October 2019 Responsibilities: Used vehicle sales, test drives, vehicle movement on lot, verification of personal information required by the financial institutions, maintaining a customer relationship with prospective and current customers.
Skills used: Customer service, application of knowledge base to persuade prospective buyers, Time management, sales of extended warranties by building equity in the value. Service Department Operator-Raleigh, NC — October 2016- position change Responsibilities: Greeting guests, answering phones, setting appointments, handling invoices, handling and filing customer information.
Accomplishments: served as operator for Service while maintaining my responsibilities to the supply department.
Skills used: Customer service, time management, organization, telephone communications. Cash handling
Supply Associate- Raleigh,NC — May 2015 - position change Responsibilities: Ordering, receiving, inventorying, and delivering parts. Maintaining supply levels, allocating parts, processing invoices and returns. Accomplishments: Restructured the process in which the parts requested for raw vehicles were handled resulting in a faster more accurate process. Restructured the return process resulting in increased money recovered, implemented improved bookkeeping processes, and coordinated team building activities.
Skills used: Customer service, organization, telephone communications. Business Office Associate- Newport News, VA – October 2014 – position change Responsibilities: Customer interaction, handling titles, contracts, DMV transmissions. Cash handling. Accomplishments: Improved customer service skills, learned to value accuracy, gained organization and reorganization skills pertaining to an office setting. Skills used: Customer service, organization, money handling, self-motivation. SHEETZ December 2017 to May 2018
Cashier/ Gas Station Attendant Sheetz- Raleigh, NC Responsibilities: Cashier, lottery, inventory receiving and placement, food handling and preparation. Accomplishments: Learned the lottery process and ensured customer satisfaction. Skills Used: Customer Service, money handling, being expedient and friendly. H&R BLOCK- December 2016 to April 2017
Customer Service Associate - Raleigh, NC
Responsibilities: Greeting guests, answering phones, setting appointments, handling and filing customer information.
Skills used: Customer service, time management, organization, telephone communications. Cash handling
US AIRWAYS - October 2012 to June 2015
Customer Service Agent - Newport News, VA
Responsibilities: Check in, sell tickets, rebook and board passengers. Load and unload luggage. Ground handling operations. Marshalled,secured, and cleaned aircraft remaining overnight. Accomplishments: Honed Customer service skills with irate customers and having a positive outcome. Skills Used: Customer Service, time management, accuracy, organization. NORFOLK PUBLIC SCHOOLS - October 2008 to June 2012 Child Nutrition Assistant- Norfolk, VA
Responsibilities: Prepared menu items. Maintained food quality. Served food per request in a cafeteria. Cashier. Cleaned kitchen.
Accomplishments: Implemented techniques to speed up preparation and insure safer food practices. Skills Used: Organization, problem solving skills
MCDONALD’S July 2003 to December 2006
Shift Manager - Ellsworth, ME
Responsibilities: Opened and Closed the cash office. Managed employees and interacted with customers.
Accomplishments: Time management skills were honed. Organized shifts for max efficiency. Maximized customer satisfaction.
Skills Used: Customer Service, management, organization, problem solving. HANNAFORD- October 2005- June 2006
Customer Service/Cashier - Ellsworth, ME
Responsibilities: Ran a check out lane. Manned the customer service desk, tendered lottery ticket purchases, small winnings. Handled returns and contributions for non-profit organizations. Accomplishments: Learned the lottery process in Maine and ensured customer satisfaction. Skills Used: Customer Service, money handling, being expedient and friendly. EDUCATION
No Degree Received Nursing major / Psychology minor University of Central Missouri - Warrensburg, MO 1994 to 1999 REFERENCES
Personal
Theresa Lininger 816-***-**** Tina Cheever 417-***-**** Professional
Lee King 940-***-**** Martin Banning 919-***-****
REFERENCE
Martin Banning Sales Mentor Carmax Mobile: 919-***-**** Job Duties & Technologies:
She started in the office. She set up appointments and performed a lot of administrative tasks. We then moved her into a sales role where she worked with potential buyers to sell cars. Quality of Work: Excellent
Engred always did a great job. She is a great person to work with; all of our customers love her. Performance & Ability: Excellent
She learned all of our different systems very quickly. Cooperation/Communication: Excellent
Communication was highly important in this job and she never had any issues. She is good at being relatable with all of the different customers.
Attendance/Reliability: Excellent
She was always at work. We never had any issues with her. Strengths:
She is really great with people.
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