JAEL GOTOM

CAREER OBJECTIVE

I am an enthusiastic, smart, positive, hardworking, and committed

individual with proven track record in the F&B industry. I have strong customer service skills as well as excellence interpersonal skills. I am eager to be challenge in order to grow and expand on the skills set I have gained through my experienced and also learn more. Key Skills:

Good communication skills that guarantee customer satisfaction

Multi task oriented and team work.

Basic customer relation techniques.

Organizing and prioritizing.

Ability to manage work schedule independently and in a timely manner.

Flexible, punctual, confident, trainable and with proper judgment skills

Excellent in computer Microsoft and good knowledge in micros and cashiering system

WORK HISTORY

BEAU SEJOUR HOTEL – DOUALA CAMEROON

WAITRESS

4 YEARS (2015-2019)

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

SHERATON DUBAI CREEK HOTEL AND TOWERS

CUSTOMER SERVICE REPRESENTATIVE / WAITRESS

(2021)

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

EDUCATION QUALIFICATION

August 2019-sira certificate

June 2016 – Bachelors Degree Business Administration ( University de la Cote Douala Cameroon)

June 2014 – Diploma Accounting (University de la Cote Douala Cameroon)

June 2011 – Advance Level Certificate

DECLARATION

I hereby declare that the information provided above is true and correct to the best of my knowledge.

CONTACT

Address : Dubai, United Arab

Emirates

Phone : +971**-*******

Email : advz89@r.postjobfree.com

PERSONAL DETAILS

Visa : Cancellation Visa

Nationality : Cameroonian

Date of Birth : 12/03/1990

Language : English, French and

Arabic (Basic)

Marital Status : Single

Gender : Female

PERSONAL ASSESSMENT

o Flexibility, adaptability and

the willingness to learn new

skills

o Excellent communicator with

the unique to work alone or in

a team

o Ability to deal with sensitive

people management issues

effectively

POST APPLIED FOR CUSTOMER SERVICE

Contact this candidate