Phone Representative Customer Service
Resume:
Lauren Lippiner
Brand Ambassador/Sales/Customer Service/Call Center/RDA(Dental)
Dallas, TX 75287
*******************@***********.***
I am a detailed oriented and ougoing team player, who has been in the Customer Relations, Sales, and Administrative field
for the past 16 years, As well as brand ambassador work, host to guess in their private party box at SMU college in Dallas
Texas, worked at a Christmas home party for the dean of UTD college in Richardson Texas, amazing with interacting with
People, Always knowledgeable about each product and always creative with my table set up Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
Liquid to Lips Tastings - Dallas, TX
November 2020 to Present
Independent contractor/Brand ambassador
Self starter/Motivated and the ability to communicate Effectively. Working experience and strong product knowledge for every product demonstrating Familiar with store standards and expectations.
Creative table set up for visual customer eye contact Providing customer service, and knowledge to customers pertaining to wines. Sales and inventory of products before and after event. Building a rapport with staff at all stores worked as well as all customers. Calling every location before each event works to introduce myself as well as inquiring each product would be in stock.
Paperwork after and before each event to submit to company the demonstration was for. Engaging with all customers and be knowledgeable of all wines and sell, as this is my passion, I am very creative and love people.
Brand Ambassador
Flow Wine Group - Fort Worth, TX
February 2020 to Present
Brand Ambassador: Demos of all different brands of wines as well as all varieties of types of wines. Learning all products to be knowledgeable of what I demo before each event, as I always come prepared with pictures of each wine and notes.Preparing for each event by calling each store at least three days prior to introduce myself, confirm that location is aware of the day and time I'm scheduled and most of all to always make sure the product is introduced to where each wine will be available for that specific demo. Inventory of products, prices, and purchasing of the tasting products per event, all recap after each event, taking and submitting pictures, arriving early to set up, and engaging with customers, as well as the staff.
Providing samples of each products during the tasting, explaining each wine, to where I sell always also since this is my field of passion. Always dress professional and prepared with all supplies and nice table display. Also to build a relationship with the actual store as well as communicating always with my boss, and always represent our company with amazing customer service!Making sure each event is amazing and enjoyed by the customers as well as the store, where it is a success and bring all items needed for tasting.
Brand Ambassador
GC MARKETING
January 2020 to Present
Working for GC Marketing with Cos Pro Agency demoing and working all beauty in store and all various makeovers to all ages of women -adults/ young adults teenagers/of Garnier products, sales, demonstrations, table displays, interacting with customers and employees of Ulta Beauty. Scheduled for Maybelline make overs of foundations, blushes, and eyebrow makeup, sales, and product knowledge and over all customer satisfaction
Office Assistant
Ecology Solutions - Dallas, TX
August 2010 to Present
Customer Relations, arranging hotel accommodations for all employees, ordering products, front desk reception, assisting clients with their concerns, as well as assisting the Owner with any and all necessary duties. Overall customer service.
Administrative Assistant
Concept Clothing - Addison, TX
July 2001 to Present
I am in the capacity of an Administrative Assistant to the Owner, Sharon Endick. I assist in a numerous tasks; such as bookkeeping, payroll, ordering of fabrics, trims, as well as supplies and ensuring that all inventory is well stocked. I provide
Customer Relations in which I address any and all client concerns. In addition, I am responsible for setting- up and manning various events that take place in the "Showroom"; for which I am charged with the responsibility of display and selling of merchandise. A lot of customer service over phones. Brand Ambassador - Independent Contractor
Platinum Promotions Inc - Powell, OH
February 2010 to March 2012
Independent contractor/Brand ambassador
Self starter/Motivated and the ability to communicate Effectively. Working experience and strong product knowledge for every product demonstrating Familiar with store standards and expectations.
Creative table set up for visual customer eye contact Providing customer service, and knowledge to customers pertaining to wines. Sales and inventory of products before and after event. Building a rapport with staff at all stores worked as well as all customers. Calling every location before each event works to introduce myself as well as inquiring each product would be in stock.
Paperwork after and before each event to submit to company the demonstration was for. Interacting with all customers and very high on all my sales, as this is my passion, I am very creative and love people to wear certain customers would follow me to different stores worked for. Both distributors Republic And Glassier Enjoyed when I worked on their behalf due to my sales table creativity and outgoing personality.
Customer Service Representative
Verizon - Dallas, TX
March 2008 to April 2011
Call center, Inbound Calls, Phone operator, customer service, all billing related issues, payments, up selling of new products, computers, phones, customer relations. Collecting debts: past due payments, and any customer service problems needing to be resolved Phone Representative
APEX RESERVATION - Dallas, TX
December 1998 to February 2001
Calling potential customers selling time shares, Customer service, verification of credit card sales, collections,
Education
License in Dental Assisting
Colin County Community College - Plano, TX
April 2012 to June 2014
Diploma in HECE-Work Program Course
Colin County Community College - Plano, TX
April 2012 to April 2012
Dental Replacement Training Academy - Richardson, TX June 2009 to October 2009
JJ Pearce High School - Richardson, TX
August 1993 to July 1997
Skills
• Microsoft Words, Microsoft Office, Concerns. (10+ years) and any and all Customer Related
• Pet Care (10+ years)
• Restaurant Experience (10+ years)
• Data Entry (10+ years)
• Retail Sales (10+ years)
• Dental Assisting (1 year)
• Product Demos (10+ years)
• Upselling (10+ years)
• Makeup Application (5 years)
• Product Demos (10+ years)
• Upselling (10+ years)
• Dental Assisting (1 year)
• Chairside Assisting (2 years)
• Dentrix (1 year)
• Infection Control Training
• Front Desk (10+ years)
• Host/Hostess (6 years)
• Front Desk (10+ years)
• Host/Hostess (6 years)
• Sales Experience (10+ years)
• Outside Sales (10+ years)
• Customer Service (10+ years)
• QuickBooks (6 years)
• Cold Calling (10+ years)
• Insurance Verification
• Time management
• Computer literacy (10+ years)
• Marketing (10+ years)
• Event marketing
• Telemarketing (10+ years)
• Event Planning (10+ years)
• Management (10+ years)
• Accounts Receivable (10+ years)
• Sales Management (10+ years)
• Internet (10+ years)
• E-mails (10+ years)
• Phones (10+ years)
• Computers (10+ years)
• Bookkeping (10+ years)
• Sales (10+ years)
• 10 key calculator (10+ years)
• Microsoft Word (10+ years)
• Negotiation (10+ years)
• Customer service (10+ years)
• Microsoft Office (8 years)
• Microsoft Outlook (6 years)
• Bartending (10+ years)
• English (10+ years)
• Purchasing (10+ years)
• Makeup Application (3 years)
• Microsoft Excel (10+ years)
• Adobe (6 years)
Certifications and Licenses
Colin County Community College
Plano, TX April 2012 to June 2014 License in Dental Assisting Colin County Community College
Plano, TX April 2012 to April 2012 Diploma in HECE-Work Program Course Dental Replacement Training Academy
Richardson, TX June 2009 to October 2009 JJ Pearce High School Richardson, TX August 1993 to July 1997 TABC/Food Handlers December 2019 to December 2021 I attended ABC Bartending Schools, located In Addison, Texas, fifteen years ago. My work related experiences in this field of Bartending have been for many local Wine Distributors, as well as Promotional Modeling companies. I am astute and well knowledged on many varieties of wine. I am well experienced in the "Demonstrating Of The Wines", as well as "Display Set-Ups", for my demos. I am very detailed in calculating all inventory before and after every events. I have been commissioned on many occassions to work private parties, as well as local "Proffesional Sport Center Events". Registered Dental Assistant June 2009 to October 2009 I attended The Dental Replacement academy located in Richardson, Texas. I obtained a "Registered Dental Assistant License; for which I am required to partcipate in Continuing Educational Courses every year in order to maintain a current license. I graduated with a 98.4GPA. I am also Certified in CPR and AED Defibrillator for Adults, Children, and Infants; as well as Certified in Administrating Nitrous Oxide. Driver's License August 2017 to April 2023 Texas Driver License Class: C RDA June 2020 to Present RDA is current and has to be renewed by June 30, 2020. Every year continuing education classes are completed before renewal from the state of Texas. Food Handler Certification
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