Computer Specialist Customer Service

Zia Pasha

*** ***** ******* ******** **, *****

************@*****.*** 347-***-****

SUMMARY

Exceptionally meticulous and energetic bartender with a superior customer service record serving drinks in casual and fine dining establishments. Adept at handling stressful and unpleasant situations with complete courtesy and profes- sionalism. Strong multitasker who thrives in a hectic high-pressure working environment. SKILLS

• Conflict and dispute resolution • Bilingual

• Excellent communication • High-volume dining

• Quick learner • Client-focused

• Computer proficient • Time management skills

• Results-oriented

Professional Experience

Bartender

World Spa Midwood, Brooklyn February 2023 - Current

- Bartend VIP / Members only lounge.

- Giving guests fine dining experience.

- Open and close Friday - Sunday.

- Help keep up with DOH protocols.

- Creating all syrups and purées required for service.

- Set up bar to make it look more appealing to guests and easier for bartenders. Bartender & General Manager

The Quarter Brooklyn Downtown, Brooklyn October 2021 - February 2023

- Daily Operations.

- Opened Closed establishment all 6 days that it was open.

- Created cocktail menu.

- Made all orders for FOH needs.

- Gave every position support.

- Created a strong group of regulars.

Bartender & Floor Manager

STK Downtown Downtown, NYC December 2019 – 2021

- Spotted VIP customers immediately and provided special treatment, including preferred tables.

- Ensured that alcohol was consumed in designated areas only. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.

- Ensured all CDC guidelines protocols were followed to ensure customer and staff safety.

- Promoted customer safety by maintaining current list of available ride services for inebriated customers.

- Prepared mixed drinks, poured wine, beer and nonalcoholic beverages.

- Checked identification of customers to verify age requirements needed for purchase of alcohol.

- Consistently received a 100% rate of customer satisfaction.

- Maintained full knowledge of bar and menu items and made recommendations. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.

- Developed positive vendor relationships.

- Interviewed, hired and trained new bartenders to educate on all aspects of job, including garnish preparation, sanitation, drink preparation and customer service.

- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Cleaned and filled ice bins throughout shift.

- Created new specialty cocktails for the menu while encouraging other bartenders to create recipes. Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

- Managed intoxicated guests and followed alcohol awareness procedures. Promoted establishment on Twitter and Facebook, which resulted in an increase in establishment visitors. Bartender

Fox and Falcon South Orange, NJ January 2019 – December 2019

- Prepared mixed drinks, poured wine, beer and nonalcoholic beverages.

- Checked identification of customers to verify age requirements needed for purchase of alcohol.

- Helped drive average ticket increases by upselling customers from shelf to premium brands.

- Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.

- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Cleaned and filled ice bins throughout shift.

- Ensured that alcohol was consumed in designated areas only. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.

- Spotted VIP customers immediately and provided special treatment, including preferred tables.

- Promoted customer safety by maintaining current list of available ride services for inebriated customers.

- Maintained full knowledge of bar and menu items and made recommendations. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins. Head Bartender/ General Manager

Talde Brooklyn, NY October 2017 - January 2019

- Developed positive vendor relationships.

- Offered product recommendations when appropriate

- Oversaw restaurant/ Bar opening and closing, including reconciling cash drawers and making bank deposits.

- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.

- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.

- Created new specialty cocktails for the menu while encouraging other bartenders to create recipes. Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

- Handled complaints and disputes from customers to ensure customer satisfaction.

- Interviewed, hired and trained new bartenders to educate on all aspects of job, including garnish preparation, sanitation, drink preparation and customer service.

- Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and gar- nishes.

- Provided bar services for numerous public and private events.

- Managed intoxicated guests and followed alcohol awareness procedures. Promoted establishment on Twitter and Facebook, which resulted in an increase in establishment visitors.

- Gave every customer immediate and undivided attention.

- Consistently received a 100% rate of customer satisfaction. EDUCATION AND TRAINING

Fort Hamilton High School Brooklyn, NY 2008

Associates Degree in Computer Specialist 2011 Plaza College Queens, NY 2011

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