Customer Care Admin Assistant

BIMAL KUMAR M

Santhinikethan, Thuvayoor South PO

Kadampanadu, Adoor – 691552

Kerala – India.

Telephone :

: (Mobile) +973********

Email : **********@*****.***

*************@*****.***

Key Skills : ACCOUNTING,ADMINISTRATION,COMMERCIAL,TEAM LEAD,COLLECTIONS, RETENTION, RETRIEVAL,CREDIT VERIFICATION. Total Years of experience : 23 Years.

Current Industry (BAHRAIN) : Embark Arabia Contracting Co. Last Industry (KSA) : Hamad Jaman Al Ajmi Est.

Current Functional Area : ACCOUNTANT/COMMERCIAL /

COLLECTION / RETENTION /

ADMIN/CUSTOMER CARE.

M.Com Finance with 23 Year’s Experience

OBJECTIVE

To work with a team in an open, exciting and professional environment having excellent growth prospects and contributes to the growth of the organization as well as myself by meeting or exceeding the organizational expectations. Professional Experience

Organization : Embark Arabia Contracting Co-Bahrain Designation : Accountant and Administration.

Responsibilities

Taking Care of all the Accounts/Finance/Administration related work of M/S: Embark Arabia Contracting Co-Bahrain.

JAN 2013 – MAY 2022

Organization : Hamad Jaman Al Ajmi Est (KSA)

Designation :Accountant.

Responsibilities

Taking Care of all the Accounts/Finance related work of M/S:Hamad Jaman Al Ajmi Est

• Performing all the accounts/Finance related activities of HJAA. DEC 2013 – Dec 2017

Organization : Danem Industrial Works EST (KSA)

Designation : Admin Assistant Cum Accountant.

Responsibilities

Taking Care of all the Accounts/Finance related work of M/S:Danem Contracting Co, Danem Industrial Works And Danem Trading, KSA.

• Handling of day to day accounting activities and updated the same in ERP.

• Approval of Supplier and client Invoices.

• Preparation of Vouchers, Sales, Purchase invoices and maintain ledger.

• Cash management, cash book preparation and updating the Admin expenses in ERP.

• Cash and bank reconciliation.

• Processing of Annual Leave Settlement.

• Budgeting and financial planning based on budgets.

• Follow up with local bank and banking transactions.

• Checking PO with Invoices and updating the same in ERP

• Checking LPO and SPO with invoice and approve the same from accounts.

• Preparing cheques, BPVs, IBPVs,IBRVs,ICJV, JVs and submitting the same for approval.

• Client interaction and follow up for making payment and ensuring timely payment.

• Verifying time sheets and preparing normal and OT hours statement.

• Preparing pay roll for both employees and workers and ensuring Timely Distribution.

• Verifying time sheets of hired manpower, checking the invoices submitted and approval of the same in ERP.

• Preparation, Updation and Reconciliation of BRVs and CRVs.

• Intercompany reconciliation and approving intercompany transactions.

• Final Account Preparation for Audit Purpose.

February 2013 – June 2013

Organization : Tata Teleservices Ltd.

Designation : CSD-Calicut Zone Manager

Team Strength : 30+

Responsibilities

Management of all the Collection, Customer Care, Retrieval, Retention, Commercial, Administration and Back End Activities coming under Kottayam zone.

Collection

• Managing a team of 8 Collection Agencies having 48 executives and ensuring 100% Targeted collection and Customer satisfaction.

• Managing all collection related activities including Bucket Wise Allocation, FOS allocation, Fixing of Agency targets, Customer Interaction, Bill Collection etc

• Visiting high value customers and building a good rapport with them.

• Handling bill dispute and Recovery Collection activities for the Cluster.

• Monitoring AV/CV (Address Verification & Credit Verification) for the Cluster.

• Working in hand with CSMs and ISP Leads.

• Managing all legal activities for the Cluster.

• Verifying claims of Collection Agencies, Retrieval Agencies, AV/CV agencies and FOS.

• Monitoring CVF (Customer Voice Form) ageing and maximum resolution within SLA time.

• Conducting daily, weekly and monthly Agency reviews and setting targets for each agencies and FOS.

Retention

• Managing a team of 4 Retention agencies having 14 executives and ensuring Targeted retentions and Customer satisfaction.

• Monitoring retention Agencies and executives on daily basis and fixing their targets.

• Monitoring Voluntary and Involuntary Churn and retaining those customers.

• Visiting Voluntary Cancellation customers of Gold and Silver Base. Retrieval

• Managing a team of 4 Retrieval agencies having 10 executives and ensuring 100 % targeted Retrievals.

AV / CV ( Address Verification & Credit Verification )

• Managing 4 Address Verification and Credit Verification Agencies having 7 executives.

• Taking necessary steps for disconnecting the Negative CV customers from the system.

• Updating the relevant AV/CV agency feedback in system.

• Fixing of Credit Limit for customers based on their AV/CV rating.

• Conducting AV/CV for customer applying for more than 3 Connections. Commercial

• Monitoring and Motivating Collection Agencies and their FOS.

• Monitoring of statutory records keeping at agencies. E.g.: Cash Book, Stock register etc.

• Monitoring of Bill Collection and ensuring proper depositing the same.

• Generating various MIS reports on daily weekly and monthly basis

• Auditing of Receipt books on a weekly basis.

• Report back to the Circle head with feedbacks on a daily basis. October 2006 – November 2010

Organization : Tata Teleservices Ltd.

Designation : Assistant Manager-Service Operations Team Strength : 40+

Job Profile: Working with Tata Teleservices Ltd as Service Operations head of Kottayam cluster consists of 8 ISPs, 11 DSAs and 12 Channels and 8 Collection Agencies.

July 2003 – October 2006

Organization: Reliance Infocomm Ltd

Designation : CRO Manager for Kottayam Cluster

Worked with Reliance Infocomm Ltd as Bucket Manager of Kottayam Cluster, consists of 12 Web World Express (CIOUs), Twenty-Four DSAs & 4 Collection Agencies

Responsibilities

Management of all the Collection, Customer Care, Commercial and Back End Activities of CRO coming under Kottayam Cluster.

April 1999 – June 2003

Organization: Oriental Associates, Kottarakkara

Designation : Accountant cum Administrator

M/S Oriental Associates is a well reputed whole sale Dealer of Indian Oil Corporation in Kollam District.

Job Profile: Looking after administration and Accounting work of Kottarakkara branch.

Educational Qualification

M Com from KERALA UNIVERSITY (1995-1997) in Finance. B Com from KERALA UNIVERSITY (1992-1995) in Accounting. PDC from KERALA UNIVERSITY (1990-1992) in Commerce. Computer Skills

MS Windows /97/98/XP

Ms Office / Word / Excel

Certificate in Tally

Experience in ERP.

Experience in SAP.

Personal Profile

Name : BIMAL KUMAR M

Father’s Name : MADHAVAN PILLAI

Permanent Address : SANTHINIKETHAN

THUVAYOOR SOUTH PO

PATHANAMTHITTA (DISTRICT)

PIN – 691552

Phone No : 097*-********(Mob)

CPR No : 751430242

Age : 47

Date of Birth : 25 May 1975

Gender : Male

Religion : Hindu

Marital Status : Married

E-Mail Id : *************@*****.***

Passport No : L 4897912

Languages Known:

English, Malayalam, Hindi

Hobbies:

Listening to Music, Reading, Chess, Cricket, Watching Television. References:

Produce on demand

Declaration

I here by declare that the above-furnished details are true and correct to the best of my knowledge.

Al-Khobar

18/02/2023 BimalKumar M

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