Medical Assistant Customer Service

JENNIFER FAGAN

**********@*****.*** 209-***-**** Turlock, CA 95380

Summary

Service-oriented employee focused on delivering exceptional customer experiences. Sales expert, organized

decision-maker with top-notch interpersonal and communication skills. Dedicated Caregiver with experience addressing physical and psychological needs. Well-organized with medications and daily med logs. Mental Health worker offering compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. knowledge and experience with ABA (applied behavior analysis) and helping clients with their psychological needs and changing behaviors. Very comfortable in a management position and handling day to day operations.

Skills

CCTV surveillance

Crime prevention methods First aid and CPR certified Issue and conflict resolution Excellent communication skills Proficient in mixology Computer skills

Management skills ABC regulations

POS system proficiency Behavior redirection (ABA) Care plan management

Lab tech training

Experience

Kelly Services, Modesto, CA

Lab Tech

11/2022-02/2023

Cali Koshure, Modesto, Ca

Security

04/2021-03/2022

ADF protection services, Ca

Security Guard

04/2020 – 01/2021

Worked at E&J Gallo Winery in the WAM dept, Wine analysis and Microbiology. Gathered wine samples every hour and brought them into the lab to be analyzed for different types of testing.

Verify proper documentation and identification to be eligible to be on premises. Manage guests and any issues that may occur. Work with local police dept when needed.

Patrol premises and monitor activates of guests. Contact individuals who are not following the rules and escort those off premises who are trespassing. Make arrests if needed per the situation. Contact local PD and transfer custody to them. Handle trespassing citations.

Assist local police with a situation as needed. handle evidence and log it. Make shift reports of all instances

Splash Nightclub Modesto, CA

Floor Manager

03/2020 – 05/2021

Managed opening and closing of the club. Managed day to day operations which included set up bars, stock alcohol, inventory, ordering, manage cleaning of club, assist with hiring and firing of staff, manage sales and securing of tills for each night. Assist bar staff with customers and help in any form needed. Check ID’s.

Climax Nightclub

General Manager

06/2015- 12/2017 Ran day to day operations of the nightclub which included hiring, monitoring and firing of all staff positions. Opening and closed the establishment which included setting alarm system. Set up entire club prior to opening which included putting money in each register, (POS system), setting up each bar station, stocking all items needed for the shift and turning on all speakers, set up sound systems, lights, fog machines etc. Assisted security in checking IDs and speaking with customers if a situation needed to be handled. Patting down of females at the door and purse search, as needed. Managing customers throughout the shift and giving excellent customer service. Sale of Bottles and assisting with bottle service. Supervise all employees at end of shift to make sure everyone does their jobs. Get tills from each bartender and make sure each register is equal to the night sales. Secure all monies into safe nightly. Pay event staff nightly as needed. Supervise employees to clock in and out. Turn in payroll. Do inventory and stocking of all items in the club including alcohol. Deal with passing of health dept inspections, police, and ABC as needed. Putting together all events and staffing events.

SF Niner management .CA

Guest Service Team Lead

06/2014 - 07/2018

Assisted guests with location of their seats, transported individuals to their suits, helped with any issues they might have, relocation of seats(tickets) as needed, called for mobility services and security as needed, provided excellent customer service, conflict resolution, and any other items a guest might need. Making sure guests are where they should be, checked credentials for restricted areas, make sure all guests abide by rules regarding touching of players and autographs etc., assisted in suites as well as general guests. Making sure all guests have an excellent visit to Levi Stadium.

Education and Training

CPR/FIRST AID certificate

Applied Behavior Certificate

2021

CSU Stanislaus Turlock, CA Bachelor of Science in Psychology

Merced College Merced, CA

Associate of Science in Psychology

Atwater High School Atwater, CA

High School Diploma

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