Eric Alderman JR

Email:advz4h@r.postjobfree.com 210-***-**** San Marcos, tx 78666

Professional summary: Original Interior Design Intern committed to making interior spaces functional, safe and beautiful by determining space requirements and selecting decorative items. Motivated and reliable team player versed in discussing client briefs, developing interior design solutions and estimating budgets. Excellent communicator with strong time management and multitasking abilities. Outgoing, very adventurous, and always determined to go that extra mile. Organized when assigned task which also allows me to work well with others and even better when i work alone.

Accomplishments: Employee of the year (Hyatt-2017)

Skills:

Ability to Lift 40 Pounds

Loyalty Programs

Data Operations

Customer Preferences

Rewards Programs

Store Policies and Procedures

Customer Needs Assessments

Closing Procedures

POS Inventory System Operation

Meeting Sales Goals

Customer Satisfaction

End Cap Placement

Cash Counting

Goal-Driven

Suggestive Selling

Creative Solutions

Store Presentation

Persuasive Selling

Monthly Audits

Customer Relations Skills

Credit and Debt Card Processing

Retail Merchandising

Energy and Physical Stamina

Loss Prevention Training

Item Ticketing and Pricing

Mobility Devices

Strong Communication and Interpersonal Skills

Professional Relationships

Computer Proficiency and Microsoft Office

Store Organization

Excellent Written and Verbal Communication

Cash Register Operations

Sales and Promotions

Safety and Cleanliness Standards

Stocking and Receiving

Assigning Tasks

Folding Clothes

Merchandise Receiving and Handling

Customer Service

Teamwork and Collaboration

Exceeding Customer Expectations

Flexible Hours

Educational Opportunities

Product Recommendations

Team Cooperation

Work History: Athlete Sales Associate Nike Factory Outlet

San Marcos, TX - March 2017 - Current

Job responsibilities: Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.

Interacted with customers to provide information on different features regarding apparel and sports equipment.

Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.

Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.

Performed recovery of sporting goods items and returned to specified department areas.

Achieved personal and store sales goals by applying sound customer service and sales protocol.

Utilized Nike.com to determine if customer requested products were available for purchase.

Processed customer payments and bagged items to complete buying experience.

Discussed Product and policies with customers, outlined restrictions and educated on policies.

Increased business sales utilizing product knowledge.

Monitored customers for signs of security concerns and escalated issues to management.

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Processed accurate credit, debit, check and cash sales transactions for more than numerous of customer orders per day.

Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Supported loss prevention goals by monitoring shopper behavior.

Prioritized helping customers over completing other routine tasks in store.

Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Created inviting environment for customers by maintaining store organization and cleanliness.

Provided exceptional services and pleasant shopping experiences to retail customers.

Developed strong rapport with customers and created positive impression of business.

Managed efficient cash register operations.

Informed customers of current store promotions to encourage additional sales purchases.

Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.

2. Bartender/server Hyatt hill country Resort and spa San Antonio, tx- september 2014- October 2019

Job Responsibilities:

Cultivated warm relationships with regular customers.

Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Used slow periods to restock supplies, ice, trays and delivery bags.

Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Checked identification for minimum age for sale of alcoholic beverages.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Answered customers' questions, recommended items and recorded order information.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Inspected dishes and utensils for cleanliness.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Checked guests' identification before serving alcoholic beverages.

Wash and Fold Spin Express San antonio, TX. June 2018-April 2019

Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.

Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed and maintained courteous and effective working relationships.

Proved successful working within tight deadlines and fast-paced atmosphere.

Maintained energy and enthusiasm in fast-paced environment.

Worked flexible hours; night, weekend, and holiday shifts.

Hyatt hill country resort and spa San Antonio, TX - September 2014 - November 2017

Mopped, swept and cleaned to reduce dirt, clean and sanitize dining area surfaces.

Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.

Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.

Maintained swift pace of work to meet business demands for cleaning and supplies storage.

Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.

Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.

Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.

Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Checked recycling cans, removed garbage and put recyclables in correct bin.

Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.

Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.

Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.

Inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.

Games host San Antonio, TX Feb 2010- Nov 2012

Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.

Communicated proactively with guests to troubleshoot problems and provide guidance.

Memorized games and rules to facilitate positive entertainment experience.

Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.

Conducted routine rounds through game room floor to check and test games.

Reported game malfunction to maintenance department for resolution to decrease machine downtime.

Stocked and displayed merchandise in prize area to encourage guests to win game tickets.

Operated point of sale terminal to complete customer transactions.

Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Cleaned rides and attractions to reduce spread of germs and bacteria.

Delivered information and details of interest about facility to visitors.

Operated rides and attractions according to written guidelines to reduce injuries.

Education

Associate of arts and sciences- Northwest vista college

(interest- Music) San Antonio, Tx Graduated in December 2020

Bachelor of consumer sciences- Texas state university. (Interior design) San Marcos, Tx Expected in may 2026

Hobbies

I love playing sports. especially basketball. I want to someday go pro or when i graduate and continue to get better i want to officially play overseas. i am very passionate about everything i put my heart and mind into. I also enjoy writing and creating music. Recording, mixing and mastering.

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