Administrative Assistant Customer Service

TINA FIGUEIREDO-CARVALHO

Newark, NJ 973-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

Committed and motivated Administrative Professional with 10 years of experience. Exceptional customer service and decision making skills with a high attention to detail. Strong work ethic, professional demeanor and great initiative. Eager to contribute my skills and expertise and serve as a value-added resource within a company.

WORK EXPERIENCE:

Pressler, Felt & Warshaw, LLP., Parsippany, NJ 12/2013 - Present

Administrative Assistant

Review incoming power of attorney documents such as letters of representation, third party authorizations, consolidated credit documentation, social security benefits and banking statements and code them accordingly within Accuterm database.

Scan and enter bankruptcy letters into the system verifying the bankruptcy case number and attorney responsible.

Send out bank levy hold letters to the court officers through fax system.

Email settlement payoff letters to credit consolidation companies and attorney offices.

Review incoming voicemails from mortgage companies, defendants, attorney offices, title companies and court officials; accurately record them within the database for reference.

Perform additional administrative tasks as needed.

Select Accomplishment:

Developed and created a more effective filing system to accelerate paperwork processing.

Daiichi Sankyo Pharmaceuticals, Parsippany, NJ 12/2012 – 11/2013

Human Resources Clerk/Receptionist (temporary)

Create new-hire folders for candidates in the onboarding process.

Create new-hire onboarding packets for new employees.

File and sort employee paperwork alphabetically after it is completed by the new hire.

Fax/scan active employee/terminated employee paperwork internally upon request. File and organize employee benefits information.

Enter performance evaluation information into Microsoft Word.

Log incoming HR information in the database Answer phones when needed.

Decozen, Parsippany, NJ 03/2011 to 12/2012

Administrative Assistant

Schedule appointments and perform various clerical duties such as answering phones, taking messages, filing, faxing, and adding new customers into the computer system.

Responsible for checking voice mail & returning phone calls in a timely manner.

Perform cashier functions such as ringing up customers for both service and parts.

Responsible for closing functions at the end of the night including counting cash, credit card receipts & checks making sure all the totals match.

Paul Miller Honda, Parsippany, NJ 4/2010 – 3/2011

Administrative Secretary

Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintain an up-to-date department organizational chart.

Disperse incoming mail to correct recipients throughout the office.

Organize files, develop spreadsheets, fax reports and scan documents.

SKILLS/ABILITIES:

Highly customer service-oriented

Problem resolution driven

Deadline-oriented with strong time management skills

Scheduling/calendar management

Excellent communication skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Accuterm/Accufax legal software

EDUCATION:

Wayne Valley High School, Wayne, NJ 2008

High School Diploma

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