Data Entry Specialist, customer service, management
Resume:
Pamela Gann
Batesville, AR *****
************@*****.***
Seeking a position which will utilize my work experience, education and computer skills. Authorized to work in the US for any employer
Work Experience
Assistant Manager
RAMADA INN by Wyndham - Batesville, AR
March 2021 to Present
Provide a high level of customer service. Make reservations over the phone and In person, some reservations do require a PO#. Accounts receivable/payable. Posting checks, cash and credit card payments. Add up time cards and send over payroll and bills. Scheduling, data entry, running reports. Lead Sales Associate Part- time
Dollar General - Batesville, AR
February 2019 to April 2022
Provide a high level of customer service. Run the cash register, do voids, do returns, stock products on shelves, do the opening and closing store duties. We as key holders are given a great amount of trust to open and close the store and also take deposits to the bank when directed to.
. General Manager of Best Western Plus in Jonesboro JJB JONESBORO, LLC
August 2017 to October 2018
I have worked for this Owner since 2016 at Ramada and Holiday Inn Express. I run the hotel with a team of about 30 employees. I did the billing, the banking, making sure the hotel runs smoothly, the ordering, handling customer service complaints, paperwork, sales, inspecting rooms on a daily basis( about 5 a day), and anything and everything that comes with running this hotel. Also emailing and calling other businesses to see if they would like a negotiated rate to stay with our hotel.
Front Office Manager
Ramada and Holiday Inn Express
May 2016 to August 2017
Reconcile primary and secondary cash drawers, run reservation reports, input reservations into computer, data entry, check guests in and out of hotel, answer and transfer phone calls, provided a high level of customer service, run audit reports for hotel, accounts payable/receivable, use office equipment, was manager on duty during my shift and Front Office Manager, Done scheduling.
Rick’s Garage
I did the secretarial work for him. I ordered parts and tires. Processed Payroll and payments in Quickbooks. Went to the bank and post office. Answered the phone and set up appointments for vehicle work. I worked for him for about 1 year until he sold the business back to his dad. Secretary Assistant
Donna Coursey Bookkeeping - Cave City, AR
November 2014 to May 2015
Seasonal. Data entry. Answer phones and make appointments. Bookkeeping. Input data into the tax software. Payroll Desk Clerk
Comfort Suites
September 2013 to March 2014
Answer phones, take reservations over the phone and in person, provide a high level of customer service, Check people in and out of the hotel, process payment in the form of cash or credit cards, do laundry when needed during shift, fax, copy and print papers.
Zila - Order Entry Specialist
Staffmark- Batesville
May 2013 to August 2013
Talk on the phone with dentist offices to place an order with our products, take credit card information on the phone, and process the Credit Cards for Payment. Customer Service, Data Entry Front Office Manager, Assistant Manager of Hotel
Ramada and Holiday Inn Express - Batesville, AR
June 2005 to May 2013
Reconcile primary and secondary cash drawers, run reservation reports, input reservations into computer, data entry, check guests in and out of hotel, answer and transfer phone calls, provided a high level of customer service, run audit reports for hotel, use quick books to send out invoices for direct billing, accounts payable/receivable, use office equipment, book and coordinate banquets, was manager on duty during my shift and was the manager while the GM was out of town
Education
Bachelor's of Science in Accounting
Everest University - Tampa, FL
April 2012
ASSOCIATES OF SCIENCE IN ACCOUNTING
FLORIDA METROPOLITAN UNIVERSITY - Tampa, FL
2005
Skills
*Internet Explorer * Microsoft Office Suite( Excel, Word, Outlook, Power Point) * Payroll * Scheduling
* Training * Key Holder * Customer Service ( Over 20 Yrs) * Accounting * Bookkeeping
* Accounts Receivable/ Accounts Payable * Data Entry * Order Entry * Quickbooks
* Management and Assistant Management Experience
Reference Upon Request
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