Front Desk Customer Service

CAREER ATTRIBUTES

●Ability to engage with clients and make inbound sales

●Strong relationship building skills

●Ability to negotiate in various situations

●Adaptability to constantly changing situations

●Adept at simplifying lengthy complex information into easy-to-understand language

EDUCATION

Roosevelt University of Chicago

B. S in Hospitality Management- Sociology Minor

PROFESSIONAL EXPERIENCE

INSURANCE BROKERAGE April 2021 – Current

Member Services

●Resolving customer complaints and explaining insurance benefits

●Retaining members calling to cancel by highlighting their plan attributes

●Exceeding department goals by having a 70% CAR rate versus our 50% expectation

●Getting kudos for attaining a 100 percent QA score multiple times and making the leaderboard

●Creating and sharing templates with my coworkers to help improve work efficiency

FREELANCE CLIENTS October 2011 – Current

Marketing Consultant/Copywriter and Brand Ambassador

●Boosting consumer awareness to increase products sales

●Using professional writing to create corporate communications

●Crafting visually appealing webinars to increase attendance to 70%

●Building engagement and increasing email signs ups using client facing activation activities

●Developing a marketing plan and sales copy to improve program registration by 400 %

●Using Facebook ads to drive online traffic by using podcasts

●Leveraging brand marketing, using social media

BEST WESTERN HAWTHORNE TERRACE September 2009 – September 2011

Front Desk Concierge

●Effectively increased room sales by $10,00 a month through up selling and fielding phone calls

●Created great guest experiences by providing entertainment recommendations and collaborated with management to resolve conflicts

●Coordinated housekeeping schedules and room reservations

LANGUAGES AND SKILLS

●Bilingual in Russian and English

●Hospitality- guest services, facility management, travel and tourism

●Client facing customer service experience - experiential marketing, brand engagement/brand management and awareness

●Marketing- content marketing, copywriting, digital marketing

●Writing- blogs, newsletters, white papers, press releases

●Savvy with all CRM systems and content management systems

●Microsoft Office Suite

REFERENCES

Mayra Avila

Formerly with Best Western Hawthorne Terrace 773-***-****

Becky Adelberg

Community Connect- Freelance Client 773-***-****

Charlotte Lin

Seeds Center- Former Client 773- 541-8039

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