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Support Analyst It

Peoria, AZ
March 18, 2023

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Vladimir N. Kaborda


Objective: To obtain a position in the Information Systems/Information Technology


• Self-motivated, able to work independently or as part of a team.

• Passionate for learning about new technologies and emerging security threats.

• Troubleshooting PC problems, parts replacement, system upgrades.

• Ability to work in Linux/Unix environments, writing a VB Script, and Power Shell.

• Strong knowledge of Remote desktop services.

• IBM/Dell/Lenovo/HP hardware/software troubleshooting, upgrading, and support experience.

• Documenting skills, abilities to write technical procedures and directions on work performed.

• Strong knowledge of Cloud technologies and services (Google Apps, Office 365)

• Extensive experience managing Windows servers with Active Directory management.

• Strong knowledge of Microsoft Windows architecture and Apple macOS.

• Knowledge of TCP/IP network technologies (LDAP, DNS, IIS, ASP)

• Extensive knowledge of Web integration and conferencing tools, Zoom, WebEx, Teams.

• Excellent knowledge of AD/DC setup and management (users/groups, trees/forests)

• Multilingual: English, Russian, and Polish.

Experience Forever Living products Intl Scottsdale, AZ

Sr IT Support Administrator 02/2013 to present

• Support infrastructure and user workstations with large degree of day-to-day independence.

• Follow the established technology standards, policies and implemented support processes.

• Able to translate business needs to deployable solutions and manage risks to develop viable technical designs.

• Support Local Area Network and Wireless Network, including VPN, and VLAN assignments.

• Identify and correct issues that can impact end user experience using escalation technique.

• Strong knowledge of Active Directory, Microsoft Server, Windows AD administration.

• Executive service delivery; IT support according to managed client policy and procedure guide.

• Establish and monitor metrics on service delivery and customer satisfaction.

• Constant use of ITSM tools, use of ticketing system to manage, solve, delegate IT problems.

• Deep knowledge of interworking's and management of Office 365, Windows 10, MacOS

• Solving complex computer problems, software and hardware issues

• Leading and participating in IT projects and general process flow improvements

• Using RDP, Team Viewer, Logmein, Bomgar, RDS remote access software daily.

• VMWare, ESXi knowledge.

• Strong Knowledge supporting Microsoft 365 (Office, OneDrive, Teams)

• Managing Server, Backups, and End User disaster recovery technics

• Daily work on PC Imaging and disk partitioning, Image deployment tools (Kace, Acronis)

• Troubleshooting multitude of software products errors and issues.

• Continuous work to improve Compliance and Security.

• Troubleshooting PC problems, parts replacement, system upgrades, hardware and software.

• Assets deployment, assignment, and management according to specific customer needs.

• Applying necessary patches/upgrades to OS and applications.

• Installation and maintenance of technical products including traditional telephony and VOIP.

• Monitoring and maintenance of company applications.

Michelin North America Greenville, SC

IS Support Analyst 08/2003 to 09/2012

• Setup and configure Symantec NetBackup, Backup Exec server/client and tape libraries.

• Extensive experience with CA ARCserve Backup on NetWare and Windows Servers.

• Extensive experience working with wireless devices, WAPs, Routers, Repeaters.

• Review, document, and take action to ensure computer environments meet security policy.

• Troubleshooting Mail, Calendar, Meetings in Outlook, and Lotus Notes client on user machines.

• Experience setting up, configuring, updating FTP, FTPS servers.

• Setting up, tuning, administering, upgrading 3COM network switches.

• Administering scheduled, rotating full, and incremental backups.

• Troubleshoot, resolve, and update missed and failed NetBackup, Backup Exec, and Arcserve backups.

• Knowledge of SQL Server 2005/8/12, Running and analyzing SQL/Access queries.

• Follow predefined procedures and tasks in everyday activities.

• Extensive experience managing Novell Servers, user accounts, access rights, DNS, DHCP management.

• Prioritize requests and manage duties requiring a variety of troubleshooting complexity.

• Make recommendations for purchase or upgrade of server computer infrastructure.

• Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Provide on-call and in person support on a problem tickets base.

• Experience setting up, configuring and troubleshooting HP LaserJet’s and Ricoh printers.

• Experience supporting manufacturing and research sites ranging from 400 to 1500 employees.


ITT Technical Institute Greenville, SC

Associate of Applied Science in Computer/Electronics Engineering Technology NV-THS Member, Perfect Attendance, 4.0 GPA 2001 to 2003

City of Orel Higher Military Network Institute Orel, Russia

Bachelors in Engineering of Radio-Wire Network Devices 1984 to 1988

Honor Graduate

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