Kate Roan Gacho

#** ***** ***-***, ******** Bata

Bacolod City, Negros Occidental, 6100

+639*********

advz01@r.postjobfree.com

Summary

A motivated and dedicated customer service representative with more than 8 years of

experience. Passionate and skilled in customer care and support. Proficient in responding to

customer complaints and finding solutions, customers request management, and providing

product analysis for customers. Specialize in facilitating customer’s satisfaction by connecting

and communicating fluidly.

Education

COLLEGE

Lasaltech Inc.,

2-year Visual Graphic Design

Graduated - March 2015

ON THE JOB TRAINING / OJT at Lasaltech Inc. - Bacolod -- school Bookkeeper

VISUAL GRAPHIC DESIGN (TESDA accredited) 2015 - NC III PASSER

VISUAL GRAPHIC DESIGN (TESDA accredited) 2015 - 3rd HONOR

Participated and a school representative in 22nd PANAAD SA NEGROS LIVELIHOOD

SKILLS COMPETITION 2015

SECONDARY

La Consolacion College – Bacolod

Graduated – 2013

ELEMENTARY

Bata Elementary School - I

Graduated – 2009

GRADE 4 – BEST IN READING

GRADE 5 – BEST IN SERVICE

GRADE 6 – BEST IN READING

Employment History

OJT/On the Job Training Experiences

Lasaltech Inc. – Bacolod

Teleperformance - Bacolod

Customer Service Consultant April 2015 - February 2022

My job involves conducting research and collecting information on the destinations, flights,

hotels and rental. I assist customers interested in taking vacations, business trips or any type of

visits to a different destination and also that includes the customer’s needs, budgets, likes and

dislikes to make appropriate recommendations. As a travel consultant I usually perform many of

the following task: making reservations, providing quality service, calling hotels and rental car

companies’ representatives, following up on travel reservations and existing cases, answering

client queries, entering data into computer applications, Cancelling or re - booking Hotels and

Rental car reservations.

I also participate in Office Arts competitions / Activities. Was awarded as Agent of the Month

(March 2018).

Iqor - Talisay (Metro by T-Mobile)

Customer Service Consultant March 2022 - June 2022

My job is to dentify, investigate, and resolves users problems with computer/mobile software and hardware. I installs, maintains, and repairs computer/mobile networks. I perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network. Testing and configuring software and maintain and repair hardware and peripheral devices.

Concentrix - Bacolod (Philippine Airlines)

Customer Service Consultant (Chat Support) June 2022 - March 2022

My job involves conducting research and collecting information on the destinations and flights. I assist customers interested in taking vacations, business trips or any type of visits to a different destination and also that includes the customer’s needs, budgets, likes and dislikes to make appropriate recommendations. I am assisting passengers rebook their ticket if plans changed. I am helping passengers with flight disruption, flight delayed, and flight issues that may occur during, before, or after their scheduled flight.

Professional Skills

- With long term experienced as Customer Service Representative,

- Excellent Guest Relation and Services,

- Provided leadership in customer service,

- Team player,

- Clear Communication Skills,

- Ability to Use “Positive Language”,

- Acting Skills,

- Time Management Skills,

- Ability to “Read” Customers,

- A Calming Presence,

- Goal Oriented Focus,

- Willingness to Learn

Languages

English / Tagalog / Hiligaynon: Conversational

References

Ma. Carol Sornito

Manager - Shakey’s Lacson Bacolod

091********

Maria regina mateo

Supervisor - Teleperformance Bacolod

093********

Joel Tambuson

Teacher - La Salle Bacolod

092********

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