Data Entry Loan Processor

Brenda Cassidy

**** * ******** ***, **********, Co. 80122 – 720-***-****

*********@*******.***

Objective: I am a highly motivated, energetic individual who enjoys interacting with people and am open to learning new things. I have been ranked #1 in my current processing role for the past 3 years. I have a strong work ethic, along with a powerful drive & motivation to get the job done. I work well under pressure & strive to achieve higher goals & outcomes for the future. I have great critical thinking skills & like to troubleshoot my way out of problems. I am a great leader and communicate & interact well with others.

Recent Experience:

Pulte Mortgage – Specialized Loan Processor 7/2016- 10/2022

I had a high involvement with completing Customer calls & collect all documentation necessary for loan approval. I composed file to cover income & asset calculations, review to clear documents provided by customers covers what is needed for loan approval & entered & updated systems accordingly for loan approval review with other departments (Underwriting & Loan Consultants, Closers & Title). I accelerated loans on the fast track for approval by covering what was needed in detail & premeditated other items possibly needed to stay within product guidelines for a quick loan approval process. Provided conditional & approval notifications to Customers while maintaining a solid foundation & relationship of next steps & communication in their loan process. I mentored several new incoming Processors, work closely with partners in the field & builders to keep loans on track for closing, along with cleared Insurance & Title orders & any additional paperwork needed in preparation for closing & staying on track/ time for closings, etc.

Global Employment Solutions – Corporate Admin & HR 11/2014- 7/2016

Conducted Payroll processing & time card collection for review & updated to spreadsheets while importing & report pulling to process payroll. Office functions such as ordering supplies, accepting deliveries, & organization of 3 off site branches & functions. Adequate calendar scheduling, data entry & new hire paperwork input in our systems while mastering time- management & multi-tasking. Top Customer service while addressing phone calls & directing calls to the appropriate levels. Completed onboarding for all new consultants, cleared the review of expense reports & updates while meeting deadlines, communicating w/ other in the office & troubleshooting any issues throw my way.

Tradeforce Staffing- Office Coordinator Assistant 10/2013-11/2014

Exceptional office skills while assisting Recruiters with seeking out clients and employees, & the onboarding process of these new-hires. Detailed in ordering correct office supplies, answering phones & customer service & at a top level. Sending out shipments, Office Organization & filing & Data Entry. All while Multi- tasking & clearing time management in meetings & running reports needed for office meeting in the AM.

PrimeLending- Office Manager/ Junior Processor 12/2012- 05/2013

Took on a new office in Denver metro area & managed and setup this new office location. Once in operation, cleared all office orders & arrival of deliveries. Organized the new office space for several new LPs & LCs. Direct interaction w/ marketing for the new office. Setup, creation of & ordering for new loan files- credit reports, disclosures to be sent out to Customers, title orders, insurance contact updates & orders, appraisals, & file review for assets and credit worthiness to pass along to the processors.

WR Starkey- Front Desk/ Office Manager 06/2011- 08/2012

Exceptional management of Denver office location, ordering office supplies & answering phones. Greeting of clients that walked in & customer service on all levels. Management of file organization, USPS, FedEx, and UPS shipping packages for new loan packages. Control incoming files and calendar/scheduling for the Processing & Consultanting team of approximately 20+ employees. Strong multi-tasking and organization for the entire office.

Bank of America- Processing Assistant/ Set up 09/2009- 04/2011

Exceptional Customer Service while answering phones/ taking messages & directing calls to the loan team. Greeted customers walking in, while maintaining the calendar and scheduling for 50+ employees in the office location. Detailed data entry input for home loan systems (Edge & Status Mart systems). Assignment of folders to keep work flow even through company. Data Entry in all systems & detailed file organizing. Printing & Faxing necessary paperwork to departments & companies. USPS/ FedEx/ UPS Shipments & label making. Sending out Disclosures, Ordering Title, Appraisals etc. needed for the loan process to move forward smoothly. Set up loan files & any communication & Contact needed with the onboarding of customers files.

Education:

Arapahoe Community College

Associates of General Studies Degree Graduate 12/2012

Certificates in Business Administration

-Contemporary Management

-Supervision

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